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November 2023 by cesar solis
Mi bank for so many years good service and feel secure
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September 2023 by Tabatha Jimenez
To the manager who was on duty Sept 28, 2023. You have employees who are rude, disrespectful and invasive to a person's personal life. My mother went in looking to apply for a loan. The person who helped her asked her questions that had no bearing on whether she would get the loan or not. She was in full knowledge that she wasn't going to give my mom the loan and kept her there for over an hour and made her cry. I have never in my professional life encountered an individual who made comments about someone's children, their military status, or to see someone's personal property. Your business should be ashamed.
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July 2023 by Isabel Flores
They kept transferring and transferring and transferring me. Then bony would answer, then when they would I’d forget what I had called for, then they would transfer me and put me voicemail
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April 2023 by Nelly Pacheco
I have had my accounts at the Alamo Bank They were closed years ago so I switched to the Frost Bank on Ridge RD. I have never had a problem with with Frost. They are always friendly and professional. I even like going to the bank. I have been in a wheel chair for 5 years. I practiced for a long time and now I drive to the bank every month. Thanks to everyone at Frost Banks.
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February 2023 by Mario Valenzuela Jr
Awesome experience with Juan. Opened my account in minutes and he explained everything carefully and expertly. Will recommend to my friends and family. Excellent employee!
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December 2022 by Matthew Neie
Excellent customer service! We have been banking with Frost for years now and love the bank! This branch hands down has the customer service down! They were able to resolve my issue very quickly and professionally. Just wanted to recognize this Frost branch and their people!
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November 2022 by Analisa Garza
I have been coming to this bank as a part of my job. Let me just say that everyone I have come into contact with has been SO nice. Most of the time I see Joe who is literally the best. Always so patient and helpful. I actually look forward to my visits there. Shout out to Joe!!
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August 2022 by Kim Brady
I have used Frost since they bought put Valley National Bank back in the 80's
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August 2022 by fzarzar
If you are white you will do well in this bank
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August 2022 by Gio Rodriguez
The Best Bank ? ? ? ? ✨️ ? Love it.
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July 2022 by Bertha Mendoza
when you walk in they don't greet you.
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May 2022 by Marivel Lozano
I really dont like the drive thru. The dual ATM/Personal is and was a BAD idea. When you just want to use the ATM drive thru and you have to wait for someone using the personal banking part, because that person didn't have any sense to use the last lane for personal. ATM drive thru should have been made by itself.
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September 2020 by gracie castillo
They always take so long.
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September 2019 by Gilbert Suarez
The sign above the desk read, (the waiting days are over). There are twelve people in line and only two clerks, and banks are not fast.
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June 2019 by Lizzy D'Ville
Did a drive thru service very attentive attendant.