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February 2024 by Tamara Brethouwer
Maria Torres took the time to review service recommendations from another service shop then conducted a complete vehicle inspection. She was able to explain the services that I actually needed which resulted in me saving time and money. I’ve learned to never take my vehicle anywhere else ever again. I am grateful for her care, thoroughness, and attention to detail. She truly prioritizes customer service. Maria is a true asset to this organization.
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February 2024 by hilda fuentes
I went in to get one of my tires fixed it had a nail. Was told I needed to replace all 4 tires, 3 of my tires I had bought from you all on 11/19/2021 I have only had them for 2 years and you all are trying to get new ones. I was very upset,I was told that because I didn't get the alignment. I went to Pueblo tire for the one tire I needed and the alignment (which was told it was fine) and they had to refix the tire with the nail because your patchwork still left my tire leaking. Very disappointing you just lost a customer.
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February 2024 by Eileen Krom
Fast, Efficient & Reasonable couldn't find a better Tire Shop!
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January 2024 by Yvette Garza
Great service,,, everyone smiling and very helpful,,, I’m definitely going back
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January 2024 by Valeria Murillo
Excellent service! Mr. Guerrero is very attentive 10/10
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January 2024 by annette rodriguez
I took my vehicle this past weekend for an inspection without having had scheduled an appointment. I was greeted as soon as I walked in and my vehicle was inspected with very little wait time. This location is always my go to for my vehicles they have employees with great customer service.
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January 2024 by Red Rum
Awesome crew and everything I needed fixed was done!
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January 2024 by Tashina Gonzalez
I have been coming to this Firestone for the past 2 years. Customer service is top tier... I have not had a bad experience, they provide exceptional quality service. Waiting time is reasonable to service needed. Every technician is knowledgeable and takes the time to explain what is needed and recommended. Coffee bar and snack bar is always stocked while you wait. Rick and Kevin's Customer service keeps me coming back... 5 stars
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January 2024 by AMANDA Guajardo
Fast service & excellent employees service I recommend Firestone on North 23rd good prices as well .
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January 2024 by Javier Guerrero
Store is under new management and crew very knowledgeable great customer service experience highly recommended
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January 2024 by JT Music
I brought my vehicle in at 9:00 A.M. on a Saturday. I expected a call with an estimate, I didn't receive a call and fin ally called in myself at 5:00 and was told that due to a build up of fluid under the engine that they couldn't look at it.They could have called me and told me that at 9:05 A.M. and I would have had the day to find a mechanic who could help me, since they didn't I'll have to wait until next Saturday since I have one vehicle.It is bad enough that a mechanic refused to help me with a mechanical issue, but to keep my vehicle from 9-5 only to tell me they didn't even look at it after I called in is absolutely unacceptable.It might not matter to them, but they have lost my business and I will tell anyone looking for a mechanic about my negative experience and tell them not to go to Firestone.
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January 2024 by Eduardo Palacios
Had a very nice experience I had flat tire I talked to Ross he was super nice and helped me take care of my car
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November 2023 by Rosa Magana
Super fast service and kind, helpful, and professional mechanics.
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September 2023 by Judith Pavon
I had a good experience at this firestone in McAllen. I arrived here in a weekday without an appointment, and although I had to wait a bit, my car was checked and I was given a diagnosis. The staff is friendly, a young man there was very nice and knowledgeable.
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September 2023 by Alexander Balderas
Brought a 2010 Mustang here a couple years ago. They wanted to charge me around $1500 for a tie rod replacement, and were telling me I NEEDED all 4 tires replaced. Looked at my tires and the tread was still good on them. I ended up just paying about $10 for the diagnosis. Did the job at home and paid about $50-$70 in total. Crazy overpricing and will tell you that you need things you don't really need.