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February 2024 by Lauren Barrera
Jose was very rude from the start that my mom and I walked in no customer service or anything for being a team member since 1996 that’s no customer service
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February 2024 by Jason Santiago
Employees there act as if you’re bothering them. There were only 2 people working, the gentleman that assisted me was Rick. I purchased a box and packing for added protection to ship a box that was already labeled. It was a company laptop so I was taking precaution. I paid and then Rick handed me both receipts and tried to send me on my way before he boxed and packed with what I just purchased. I just wanted to verify that everything was complete before I left, he said it was going to take a few minutes. So I waited aside for 15 minutes while he took customers that walked in before he started. He never acknowledged me again after I said I’d wait. I ended up asking if we’re all good when he said “yeah” and turned around. I don’t typically leave reviews but I’m finally getting tired of bad service and I hope a manager sees this and gets this guy the basic customer service training he needs.
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December 2023 by Isabel Cardoza
This place is cool my sister works here and she is a very hard worker 10/10 her name is Courtney she is so sweet she helps a lot and is very thoughtful ??
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December 2023 by Irene Cerda
Seemed organized and friendly at first. First time there picking up online order. Older man working there needs better customer service. Seemed like he was doing me a favor instead of providing actual customer service. Speaking fast and to other employees while helping me. I didn't know who he was speaking to or understand his instructions. Started explaining to me the different lines in there. I'm sure my face showed my confusion. So he proceeded to tell me that if I didn't like the layout I could take it up with management. I literally had not Said a word about anything! Manager was no better. A very " if you don't like then leave" kinda attitude in that place.
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October 2023 by Chris Cox
Horrible. Long lines ALWAYS...
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October 2023 by John D. Arriola
Service was fast and friendly
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October 2023 by Miguel Gonzalez
Workers think there high royalty or something. Staff needs to be retrained on core values of customer service. Felt like I was an inconvenience going in to the place.
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June 2023 by qtpie
Guy at the front working at the pack plus station had a horrible attitude & provided me with zero help or information. A lady with glasses noticed & ended up helping me instead of him. She was extremely sweet, but I'm still giving it a 1 star because I think workers like him shouldn't be employed.
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May 2023 by Will Borowski
Tito the manager does an excellent job. He has many years experience there and has a great team.
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February 2023 by Randy Young
Pretty terrible experience. I had to ship a package that contained a biospecimen - I looked on the Fedex website in advance and it stated that the print location will accept those kinds of packages as long as they packaged and labeled properly. I made sure it had all the proper markings on the package and that it was packaged properly (as per the instructions on the Fedex website).Of course then the location refused to accept it. I pointed out that the website specifically said that this location accepted these types of packages. They refused and said the "website must be wrong". Goes along with all the other comments saying that this location intentionally refuses to accept packages.
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January 2023 by Monica C.
I usually never have problems here but lately service has been horrible! Would not recommend if you are pregnant, elderly or injured and need assistance with a box over 50 lbs. When I asked for help they said it was "just them 2 working sooo...". I got the hint and asked for a dolly in an empty store and struggled but finally took the package in myself. She said she'd have to cut it open to see the shipping protection used. I've shipped over 50 thousand packages with various companies, never have had this done in 15 years. After she opened it she said it wasn't enough bubble wrap to ship and so I put it right back into my car and drove to UPS where the guy was so lovely - he offered to help get my package out of the car and suggested the appropriate packing for me to safely. (they had a customer line out the door too)
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November 2022 by Christopher Silva
Worst Fedex in rgv area!! Huge lack of training on employees. I prefer picking the pack from the other side of the planet that have it sent to that place again.
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October 2022 by Cord Largo
Oh my God I can’t believe it they sold me next day delivery by 10 AM and they delivered it at 8 PM and they won’t even refund the difference these people are selling stuff they do not deliver on, no pun intended.I have tried every Avenue to correct this matter, but Fedex is refusing to fix the issue.
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October 2022 by Only the Truth
Very poor and extremely slow service when picking up your online order. They have two designated line but unfortunately people act as if they can’t read and cause the stoppage.
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September 2022 by Gisell Obregon
I love shipping from here. All you need is drop off and pay. They pack it for you. Package get to destination in great condition. Thank you FedEx Employees (Jose)❣️ I travel just to ship from there.
