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May 2024 by Miguel De La Rocha
The guys arrived 15 mins early, werevery professional, friendly and knowledgeable. To earn my business, David worked his a$$ off to get me an earlier time and matched their competitors pricing. I highly recommend them.
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July 2023 by Peter L.
Excellent service, guys showed up and ready to start. Worked pretty quick. Disassembled and reassembled our furniture. No scratches and nothing broke. I highly recommend them. And will reuse them if I need them again.
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August 2022 by Great C.
I requested a quote for a local move and the person in charge Todd raised the price by at least 30% from a previous distance move, this time he was a j*** and stated that if I didn't like it to go somewhere else? What kind of service is this? He's over charging, and has a lousy attitude with the customer. Will not recommend, also they don't care about covering the furniture or padding it, I ended up with dressers, book case and dining table scratched and they of course do not want to take responsibility, I also think that they took a gadget needed from my vacuum cleaner because I never found the part.
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January 2022 by Cynthia T.
Beware beware they damaged all my antiques saying they were professional stole property from husband and denied claim said their employees don't steal when in fact they do! Please read reviews and do not hire! Contacted bbb and filed claim which they lied about everything! They are not what they say they are very unprofessional and do not honor claims filed with them! People need to be AWARE!!
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August 2021 by Fran R.
These guys were friendly, polite, and courteous....they worked hard the whole time they were here....Edward, Carlos, and Casper were a great team...would hire them again...they were careful and thoughtful....Todd worked with us on quote and all went well...I am very appreciative as this is an across the state move...
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May 2021 by Caroline H
Hired them to move us for May 1st at 1:00 PM they did not show up said they would be late but never came said they would be there no later than 1:00 on following day, May 2nd. and after getting messages and phone calls stating they were running late and would be there finally in 40 minutes and the never showed I called again to find out what happened and was told that the crew turned around and parked the truck and quit the job. The owner let me know by text that they had just walked off the job. This is when I told him I was done and not to bother with trying again. I had to find another company that moved me the next morning.
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March 2021 by Lynette M.
Would give them 0 stars if I could. This is for the San Antonio area- We used them back in September 2020 to move us from a previous home to storage and then from storage to new home on January 26, 2021 so not sure when it happened. After starting to unpack we found numerous things scratched, dented or missing parts so not sure which move it happened in. When I called about it, was told to submit a claim which they have 30 days to response. No "l'm sorry" or anything. All our items were in excellent condition and 4 years old or newer. Now we have a master bedroom dresser with scratches/gouges all over top, a dining table with scratches, a end table with chuck of wood knocked out, a Samsung front end loader washer and dryer which there was only 1 small scratch on top of washer before it was moved and now both have numerous scratches on them and a dent. A couch that's not even 2 years old has legs missing, the handle from my husband's lawn mower was removed and parts are missing, the metal ends that keep mattresses from sliding are missing from our split king adjustable bed frame. I have submitted a claim with pictures so we will see what happens but probably nothing. I would NOT recommend this company to anyone nor will I ever use again. UPDATE on my claim; received a letter in mail 02/27/21 that claim was denied. Apparently I did not purchase additional insurance that I was not even informed about and their workers stated that all of our items had pre-existing damage which are LIES. Like I'm sure they would remember a move back in September 2020. All our items that they messed up were in perfect condition before move, no dents or scratches. Our couch was missing legs and the lawnmower they took the handle off of it was missing parts so apparently I guess my husband was mowing without a handle and we were sitting on the couch without legs according to them. This place is a JOKE; STAY AWAY.
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February 2021 by Michele S.
When I used their services, they would disappear for long periods of time. Intentionally stretching out the time to load my belongings so they could charge more. I would find them over and over; smoking, on their phones, or just gone. Then when they unloaded, they charged me way over the bid quoted. They were so good the time before when they initially moved my belongings into that appartment. So I was stunned when they started threatening for the additional amount.
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June 2020 by Erika S.
I used their services about 4 yrs ago. The main thing that put me off was how they kept making comments about receiving a "good" tip. If they did their job correctly they shouldn't be worrying about what kind of tip they are going to receive. Nobody likes being pressured to leave a tip.
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February 2020 by Carol M.
This was the worst experience of my life. Missing Boxes, they took my flat dollies and I paid for extra movers but they still took 9 hours to move across town. They took 8 hours wrapping everything with plastic wrap.
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November 2019 by Lawrence G
This location is on *** ******** ****** ** *** ******** *** ****** Two men and a truck were dispatched. Hard workers for sure! They saved the day and were worth the money paid.
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May 2019 by Ruba S.
HORRIBLE HORRIBLE HORRIBLE!!! They are the worst EVERRRRR!! They charge us by the hour and half of the time they were sitting in their truck chitchatting with family members!! PLUS they stole my Valuable Chinese Vase!! They didn't wanna move my 8 chair dining table nor my 8 chair kitchen table stating they're not the right guys for that!! 3 BIG HUGE MEN aren't the right guys???!!! VERY disrespectful verbally with an attitude!! PLEASE YALL NEVER EVER USE THESE PPL OTHERWISE YOU'LL GET RIPPED OFF AND FIGHT WITH THEM THE WHOLE TIME!!
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December 2017 by David E.
I have nothing but excellent comments for Chapa's Moving Service. I will absolutely use them again on my next move. The company did a great job both before and during my local move in the McAllen area. Before the move, we requested a change in the move date and they were more than happy to accommodate us and moved us on 1-days notice. The crew they sent (Marco and Hery) were as good as anyone who has moved us previously. They both worked hard the entire 9 hours it took to move us. There were very careful of our possessions and they were meticulous in piecing the truck loads in order to get our entire household moved in 2 trips. They could have easily gotten a 3rd trip out of us had they not been able to load the truck with minimal wasted space in each load.
