August 2021 by ErikRGV956 E
Staff is unprofessional and rude. I went to pickup my reservation and was told to provide my insurance or pay extra for their insurance. I explained that the CC I was using covers insurance for rentals and that I wanted to decline coverage and was told I could not, either I had to provide my insurance, pay additional or i couldn’t take the vehicle. I couldn’t get my personal insurance info at the time and was in time crunch so I had to agree and pay the additional $52. Upon returning vehicle I explained to staff again that I should have not been charged the insurance and they said there was nothing they could do asked to speak to manager no one was available. Fast forward to following day I call ask for manager to find out the manager by the name of Angie, is the one who forced me to pay the additional insurance fee. She told me she never forced me and that I never told her that the card I used covered insurance. I was like wow! Not to mention she was very rude by raising her voice. She said the store has video and audio recording and she knows for a fact I never told her that. I will be making a complaint with corporate now that I know there is a audio to prove that I said what I said….I called budget customer service and they confirmed that I could decline coverage if I chose to it’s only required if I’m traveling out of the country so she was wrong the entire time. They need to clean house and hire employee that provide world class customer service.
August 2021 by Oscar Jiménez
Had a very bad experience renting from Budget MFE. As you can see from the pictures I was given a car covered in stains and told that it was OK because the stains had been “disinfected.” My reservation was the 20th and 21st of July 2021. I have another Budget rental at IAH to DFW scheduled from the 27th-8th, but I’m seriously contemplating canceling it!
August 2021 by Linda DeGuise
When I made the initial reservation, Minerva assured me they would be able to accommodate my late arrival time (10:30 PM), to just call in the morning of my travel date and they would arrange to have a staff stay over for my arrival. I called the week before to confirm the arrangement add was first told that a late arrival was not feasible. I then spoke to Jason, the manager and he said he would find a way to make it happen. When I called on the day of my trip, July 21, Angie, another manager firmly stated they would not to be able to honor Minerva and/or Jason's arrangements. Basically I would be stranded at the airport until the next morning at 8AM. Very stressful.
August 2021 by veronica flores
Very affordable and easy to rent the vehicle and the lady's were very nice and answered ally questions
August 2021 by Max Zuniga
I really liked this place, and the SUV I got was nice definitely coming back!
July 2021 by Cinthya De La Serna
Terrible service, extremely rude employees. I called in at opening time to ask if there was any cars available, I was told there was a small car available by a gentleman who took my reservation. I call an hr later just to make sure the car was ready for pick up and I am told there was no reservation made by a very rude lady. Her response was just you were given false information. I let her know I called and hour prior and spoke to a gentleman her only response was he’s not here any longer and he gave you false information. No sort of empathy no apology. The lack of professionalism by the team and the lack of empathy is incredible. Never will I recommend or rent from this place again.
July 2021 by Waterlily
Unprofessional and rude staff at the front. Reserved a car but when I arrived, I was told that there wasn’t a car available. No alternatives were given and the lady at the front seems to have a stick up her a** judging from the faces she was making. Would not recommend.
June 2021 by Rene Mireles
Will never rent a car again it was pre.paid and not given to me becuse i have no credit...i have to call customer service to get and ask for my money back..
May 2021 by Kennedy S.
Worst experience I have ever had with any company. They left us stranded at the airport with a flat tire over night. Wouldn't give us a new car or help us in any way & were extremely rude. Do NOT go through them
May 2021 by Samantha H.
Really disgusted with this place. The female workers were not helpful. They were not trying to help me work out getting a rental. The customer service was trash. I do NOT recommend this budget location.
May 2021 by Adela Arellano
The vehicle that was given to me was all dinged up, dirty, and smelled bad. Although there were many new cars on the lot, I had to take that one because, apparently all the others had no tags. Still, I was very dissatisfied with the vehicle although I really had no choice because I desperately needed a vehicle and the two other rental companies I do business with had no vehicles available at all. I won't rent with Budget ever again.
May 2021 by Marisela Prieto
Rental was clean and well-kept. Budget employees were friendly, reliable, and courteous. They set expectations of driver clearly and answered all questions. Would very much come rent here again.
May 2021 by Mariana Ontivero
WORST Customer service EVER!!!!!!! If I could but a negative star I would!!! They need friendly staff at the front desk!!! The man cleaning the cars outside was super friendly and very nice person the front desk clerk was so rude,, her face was unpleasant like she had a stick up her A**! Vieja amargada!!! (before renting know they will do a credit check before with a $200 deposit even for running the credit check I am on my fourth day and have not received my funds back) that same day I went to Enterprise and within five minutes I was driving off with a rental!!!
April 2021 by Meredith Shaputis
I've used Budget many times, and I've always been happy with the cars and the service! The employees are all so friendly and know what they're doing. It's always quick to pick up, and drop off is super convenient.
April 2021 by J Garcia
Terrible experience. Will never rent from Budget again. Used my Amazon account to reserve my vehicle weeks early for our trip to New Mexico. Read the fine print in regards to unlimited miles, insurance, etc, everything seemed perfect. The day I go pick up the car from their Mcallen location, I'm told the owner of the franchise from the valley doesn't allow it's vehicles out of state. Didn't offer to help find another vehicle from another Budget franchise. I understand if they want to do that, but make sure renters are notified so their plans aren't ruined. Rented from another rental service instead.