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August 2024 by Jen Wilson
I purchased my 3500HD at Veteran Chevrolet and the Sales team experience was awesome. I just recently had my truck serviced and the Service Team was very friendly, professional and my service was completed in a timely fashion. I will not go anywhere else but Veteran Chevrolet.
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July 2024 by Christine Gonzalez
We were very pleased with our experience at Veteran Chevrolet. Our salesman, Nathan Vela was great. I reached out to him in June regarding a truck that was in transit. He immediately called me back. He was professional and courteous. He reached out as soon as the truck arrived and we were able to setup an appointment to see the truck that evening. Again it was a great experience for us!
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July 2024 by Paula Conely
Been ripped off lately? If you need to remember how it feels, go to the service dept at Veterans Chevrolet/Mathis, TX. I was quoted a price but charged $165 for an oil change. My bad for going to a car dealer for oil change!
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July 2024 by Justin Jaramillo
Lupe did an amazing Job ! Made the process very easy and smooth. Same day i came in Same day i got the Deal i wanted !
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May 2024 by stephanie gomez
Candice Fernandez was our salesperson and she did an amazing job
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May 2024 by Mubeena Ahmed
I recently purchased a 2024 Tahoe High Country from Veteran Chevrolet, and I couldn’t be more impressed with their service. From the moment I walked in, I was greeted with warmth and professionalism. The staff at Veteran Chevrolet went above and beyond to ensure that my car-buying experience was smooth and enjoyable.
One of the highlights of my experience was the fair value they offered for my trade-in Jeep. I was pleasantly surprised by the offer, which demonstrated their commitment to providing fair deals to their customers.
Moreover, the entire process was seamless, thanks to the expertise and efficiency of the staff. They guided me through every step, answered all my questions, and made sure I felt confident in my decision.
Overall, I highly recommend Veteran Chevrolet to anyone in the market for a new vehicle. Their outstanding service and fair trade-in values set them apart from other dealerships, making them a top choice for car buyers.
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May 2024 by Juan Escalante
Gilbert did a great job
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May 2024 by Chad Fleming
Great Experience! Amazing customer service, very knowledgeable and considerate of my time. I was “in and out” in 1 hour driving away in my new Silverado 2500HD…. As a Veteran, I can’t say enough good things about this dealership and my experience!
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May 2024 by RIK CHAPA
Service dept got my truck in and out! Great experience!
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April 2024 by Lesley Lunt
The entire staff in the service department are doing a wonderful job- the service manager & her crew were very friendly & helpful - unlike some services we have had at other dealerships
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April 2024 by Millard Hill
Gilbert did a awesome job
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March 2024 by James Lund
Don't go to their service dept. They over-torqued and stripped all 16 lug nuts on my Platinum Edition Maxima. When I called them on it, they blamed Pleasanton, where my car has never been. Then the head of the service department told me that lug nuts swell up over time. Please, I've been a mechanic over 30 years. 16 mistakes in a row, minimum, and I get no accountability.
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March 2024 by Amy Johnson
Awesome staff thanks for service
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March 2024 by Jeff Deane
Gilbert was great to work with and I drove all the way from Austin for the deal. Thank you.
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March 2024 by daniel chung
Before reading, know that I understand everyone's experience is going to be different. My review is based on my experience.
If you are planning on purchasing a vehicle through Veteran Chevrolet, I would recommend it. Maybe its because they are trying to get me out of my vehicle that's in their shop and into a new one in their lot or maybe because the sales department simply has it together, I don't know. What I do know is, the rep I spoke with was on it and even played the middle man with service department for me, reasons being explained shortly.
As far as getting your vehicle serviced here, I wouldn't recommend it. Not because they don't know what they are doing nor the fact my vehicle has been in their shop for warranty service (Belt and water pump replacement) for about a month however because the lack of communication. I get it, one customer isn't priority over another and they probably get hundreds of calls a day however between my wife and I, we've called 10 times and had them answer maybe 4 times with message left every time they don't. To the messages they've followed up 2 times. Mind you the 10 phone calls isn't to nag its to follow up because we are 2 hours away from the shop (broke down on the highway warranty only covered certain mile radius or closest Chevy dealership) and every time we did speak to someone it was between the "parts on back order" to "I would be very surprised if your car isn't ready today" (I was told this twice; once two weeks ago and once last week). I do want to say, when they do answer, they are polite and cordial but for the love of God, what is the status of my vehicle so I can coordinate a pick up. Needless to say my vehicle still in the shop with 3 voicemails since the "I would be very surprised if your car isn't ready today" conversation last week and still no follow up.
Although I can continue to use the sales rep to get my updates, I don't because I respect that this isn't his job nor his obligation to play middle man for me. This is a shot in the dark however I'm writing a review because maybe they have BD/CS department that will follow up.