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May 2024 by Felicia Keller
Called for an after hours tow. Spoke to someone who said yes they could help however, he acted as though he didn’t want to. So we were so relieved. I needed to figure out the funds with my mom since it was cash on site ($450 quoted) and it was for her truck, we informed the gentleman that we needed to speak to her about money and we would call back in 5 min. We in fact called back in 7min but every time we called he would pickup the phone and hang up on us. Leaving us stranded and wasted time to figure out another company to help my mom. A simple No I’m not willing to do it would have been still respected by us. I will not ever try Ronnie’s again for towing and will not recommend either. Poor customer service!!!! I’m just warning so no one else’s elderly mother is left stranded on the side of the road at night! We called Action Towing in Marshall and they took care of us with great customer service and it was so easy to work with them…added bonus- it was a little cheaper.
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May 2024 by Samantha Burke
I travel around to lot of body shops and dealerships taking pictures if vehicles for insurance claims. This was by far one of the best experiences I have had by far. Instead of making me walk all over creation trying to figure out which vehicle I needed the sweet front desk girl was assigned to guide and and DROVE ME I'm a little golf cart to the vehicle I needed to take pictures of. Making my trip much quicker and easier then it usually is. They also had chocolates at the front desk. I never know what I am going to roll up into. Thank you for making this trip enjoyable.
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April 2024 by Kevin Brunson
Best service I have ever received at an auto repair facility. After the car wash did damage I stopped by and they were able to very quickly do the repair. Could not recommend highly enough.
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November 2023 by EastTx Girl83
I would not personally recommend Ronnie’s Wrecker Service to anyone needing a tow. I allowed the police to pick a wrecker. They ended up calling Ronnie’s which did show up quickly as we were around 15-20 miles from Marshall. When the tow arrived the guy said I’m towing it to the shop, I told him no that I want it towed to my house right down the road. That seemed to irritate him for some reason and he called to ask for the price of that. A tow to my house from the site was quoted at $350. My house was less than 3 miles away. I called my husband to explain this to him and both of us were appalled by the cost. Definitely the most expensive tow I have ever received and by far the closet to the house. I told the guy the cost was ridiculous and that it was extortion. He proceeded to get rude with me and to tell me that if I would tow it to the shop the insurance would pay for it. Sir, you have no idea what my policy states nor do you realize that that car was paid in full. I have zero plans with that car!! I told him they would not be making repairs on my car and yet again he was rude with his response of, “Your car is totaled anyway.” Way to state the obvious sir!! He then asked how I was going to pay and I handed him my card. Not even thinking about taxes but it cost me $364 for a tow that was less than 3 miles to my house. I have heard others rave about y’all but you won’t be hearing that from me. Y’all should do better but greed seems to be more important.
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November 2023 by Christie
These folks were so good to me. When I called about my husband's truck and told them we were still in hospital, she told me not to worry about a thing and just take care of him right now. Then they gave me an offer to give them the title of the truck (it was totaled) in place of the payment for towing and storage. That was a life saver to me. Very nice and helpful folks for sure.
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October 2023 by Patricia King
GREAT FOLKS!! GREAT WORK!!
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October 2023 by Road Runner
Great crew. Very nice and hometown feeling. They did a great job!
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September 2023 by Natasha Moreno
Very friendly and always right there when you need them!
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January 2023 by BB BBR
Much respect for the workers at Ronnie's! When my prius got totaled, they not only came to get after hours but offered to be my personal uber for the day after that I was left without a vehicle. And stayed late the next night so I could get all my items out! 5 stars is plus more to this company!
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November 2022 by Tammie Eakins
Great crew. Very nice and hometown feeling. They did a great job!
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November 2022 by Edwin Christian
Outstanding people that go above and beyond to make sure you are happy. The work they did on vehicle was awesome and very professional. I would recommend them to everyone.
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October 2022 by Chris Griffin
Best place to get your paint and body work done in town
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October 2022 by Mark Horton
Fantastic service quality service I'll give it a 9 on a scale of 1 to ten
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August 2022 by Destiness Stoker (Ms.Destiness)
Great place to get your vehicle repaired. I didn't have to wait a long time for them to fix my door handle and bumper. The door handle part came in & Ronnie's fixed it right away. Wonderful customer service I highly recommend ??!!!
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August 2022 by William Platt
This tow service beat the lowest price by $25 and the others were closer. Ronnie Wrecker has always done me right. They are honest and dependable. I always prefer them over any other tow service.
