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February 2024 by Beautiful Budget
The guy who helped me was nice, friendly, and extremely helpfulI will be using firestone for all my car needs based on this level of honest and true service.
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February 2024 by Steven Murray
They deserve 5 but I left with same problem not there fault they did good..
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February 2024 by Jesse Jackson
They explained everything that was done to my vehicle. Also I was informed about everything that was wrong with my vehicle. Even got a quote about how much it would cost to fix the problem.
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February 2024 by Mona D.
Friendly staff and made some suggestions that saved me some money. That's always appreciated. Love that you can make appointments. Purchased tires and had an oil change the same day.
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February 2024 by Brooke King
While traveling for a work assignment, with my infant in tow, I had a blow out near Marshall. My destination was 3 hours east, it was 12pm, & I had no intentions of rolling down I-20 on a donut. We stayed in Marshall for the night in hopes of getting a tire replacement in the morning. I arrived at Firestone before lunch & they were absolutely slammed. I was worried that they wouldn’t have the capacity to fit me in. I explained my situation and Gavin reassured me that they could & would help me. He set reasonable expectations with me regarding my wait time and offered to give me a call when it was my turn instead of having to wait there the whole time with a fussy, sleepy baby. He called me to come back much sooner than my expected wait time & got to work. He handled everything with my fleet company while I set up camp in the lobby with my kiddo. I had a drink spill while dealing with my son, which is when Nate stepped in to help me clean it up. I was so embarrassed but he was so very kind about it. They both let me vent about my travel woes and made small talk with me & the baby that put me at ease. They got us all fixed up & back on the road in no time. Getting my tire changed was a life saver but it’s not what made my experience here fantastic. It was the friendly and personable customer experience that Gavin & Nate provided. They willingly went the extra mile to help a stranger navigate a mini crisis and made her feel not so alone in the world in that moment. It’s the littlest things that make the biggest impacts. Thank y’all so much for being there for us today.
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January 2024 by Nika Wilson
Could be more customer friendly
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December 2023 by Carlos Ollison
They were very helpful
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July 2023 by Lindsey West
We have a service plan with Firestone. My service took longer than expected but they made it right. Staff was knowledgeable and my truck is driving way better!
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March 2023 by Kevin Martin
Always great service. Super friendly staff!Services: Tires
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February 2023 by Tami Haggerty
No... Mariah, these people were amazing.. the only situation that occurred was that I wasn't announced of my car being finished & informed of a occurrence that could happen with one of my tires.. but the Manger was AWESOME. HE took great care of explaining problem and the procedure to eliminate the problems.
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February 2023 by w j
Great customer service, knowledgeable staff. Charles and Nathan were both very helpful with my mother's Buick..
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January 2023 by Andy Skinner
I had a small tractor tire that needed air and the manager told me he couldn’t work on it because they don’t work on tractor tires. Last time I checked Firestone is one of the biggest manufacturers of tractor tires! It’s crazy that they make the tires but they don’t work in them. So I took my tire the next shop and they fixed it for me.
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November 2022 by Dale Watson
This Firestone is closest to me and I like going with name brands because I travel a lot with my car and need a provider nation wide in case. Bottom line , this branch is EXTREMELY inefficient and untrained. I will not go into the time they couldn't change spark plugs but only elaborate on the latest. I had bought a brand new set of tires 3 months prior. A week ago I started getting a leak from one. I was on the road and thought I picked up a nail, so I brought to a tire shop that pulled it, soaked it , soaped it but could not find the leak. I aired up and went on my way. Next morning. Flat tire. Aired it up drove the 5 hour drive home knowing I'd get to the firestone in time for them to diagnose or replace. WRONG. The guy said matter-of-factly , sorry , our machine is down and we can't change the tire. I said , you don't have a jack?? I do. Oh we have a jack , but no way to get the tire off the rim. SERIOUSLY?!? I'm old school enough that I've taken a tire off a rim manually, but this is supposed to be a TIRE SHOP. I rolled my eyes and left. I first thought , well I'll go down to the local owned tire guy , have Firestone put my spare on , take the other tire to get unmounted for them , bring it back to them , blah blah ,... no. Suffice to say, I'm done with them.
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November 2022 by Ken W.
This Firestone is closest to me and I like going with name brands because I travel a lot with my car and need a provider nation wide in case. Bottom line , this branch is EXTREMELY inefficient and untrained. I will not go into the time they couldn't change spark plugs but only elaborate on the latest. I had bought a brand new set of tires 3 months prior. A week ago I started getting a leak from one. I was on the road and thought I picked up a nail, so I brought to a tire shop that pulled it, soaked it , soaped it but could not find the leak. I aired up and went on my way. Next morning. Flat tire. Aired it up drove the 5 hour drive home knowing I'd get to the firestone in time for them to diagnose or replace. WRONG. The guy said matter-of-factly , sorry , our machine is down and we can't change the tire. I said , you don't have a jack?? I do. Oh we have a jack , but no way to get the tire off the rim. SERIOUSLY?!? I'm old school enough that I've taken a tire off a rim manually, but this is supposed to be a TIRE SHOP. I rolled my eyes and left. I first thought , well I'll go down to the local owned tire guy , have Firestone put my spare on , take the other tire to get unmounted for them , bring it back to them , blah blah ,... no. Suffice to say, I'm done with them.
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October 2022 by Perpetual Groove
A+ from the staff. We had smoke coming from a wheel well. These fellas diagnosed and targeted the source quickly. Fortunately, it wasn’t anything major and we were on our way within an hour. Fast, friendly, and professional. The best three qualities you want in auto repair!Services: Steering & suspension repair