Citi Trends at 622 East End Blvd South in Marshall, TX, is a popular retail store offering affordable apparel, accessories, and home trends primarily for African American and Latinx families. The store operates over 600 locations across 33 states. Customers appreciate the friendly and helpful staff, with employees like Ashley and Pam being highlighted for their attentive and kind service. Many mention that these employees go above and beyond to assist shoppers, creating a positive shopping experience. The store is known for its good prices and deals, making it a favorite spot for families to find clothing that fits growing children. However, there are concerns about professionalism in some instances, with reports of unprofessional behavior from management, such as loud and inappropriate language, which some customers find upsetting. Overall, Citi Trends is valued for its great prices and friendly staff, though customers hope for consistent professionalism from store management.
Ashley has great customer service she was very helpful but there’s another lady that works in there I’m not sure if she’s the supervisor or not but I witnessed her being very rude to Mrs.Ashley making racist remarks about her and I fell like that’s not no way to treat anyone and sure isn’t great customer service... read full comment
July 2024
I’m not sure if the lady name was Ana or Ashley but she had wonderful customer service she also helped me find some things in the store that was needed I love good customer service and ppl with a kind spirit and patience
July 2024
I met two very helpful employees by the name of Ashley and Pam. They were very attentive and went above and beyond to assist the customers. It would be more than rewarding to encounter such positive attitudes everywhere. They are truly an asset to the company.
