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October 2022 by Mike Massey
Sam, Angel, Antonio, Bart, Sal and Jeremy did an excellent job. They were polite, honest, upfront and careful with our belongings. I’m grateful that we chose them and that they did such an outstanding job
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May 2021 by Bryan Rivera
Move Date: April 29th, 2021 (PLEASE READ!) I’ve always dreaded moving, as I feel most people do because of the packing and moving of belongings entirely from one place to another. We moved from our apartment at Panther Hollow Apartments in Marble Falls today. Moving has become almost a habit the past few years, moving from one city to another, from house to house. We have been happy and satisfied with the service we would get from Einstein Moving Company being that they serve the city of Austin. But this move was going to be a little different being that we were going to be in the hill country moving towards Dripping Springs. We were in the midst of hiring Einstein Moving Company once again until we came across Willis Permian, who received great reviews on Google. So I decided to give them a try. Fast forward to today, Thursday, April 29th, 2021, we made the move and have instructed the team to please stop at a storage in Buchanan Dam to pick up our appliances, thinking this was the most logical move as they would have to stop by Marble Falls to pick up our items and then to Dripping Springs. When it was confirmed a day before, the clerk did not know that the first stop would be the storage, so I had to reiterate the purpose of that first pick up. The movers called like they said they would to inform that they were headed to the first location around 11:20 am according to my phone. They called again at about 12:40 pm asking where my husband was, as they were suppose to meet at the storage location, only to find out they went to the wrong place even after giving them the correct address. (Strike one) When the movers met my husband at the storage locale where the appliances sat, about 10-15 minutes in of their arrival, one of the movers asked if we knew anything about tipping movers. (TIPPING— BEFORE WE COULD EVEN ASSESS THEIR SERVICE!!!) That was strike two. Fast forward to meet them at the apartment, I checked on my husband as I have had a bad feeling since the move began, as they have started on the wrong foot. He called me on their way out of the apartment letting me know some things that happened with the movers. He informed me that the movers were very ill prepared. Culturally, we spend days inside our home with not having our shoes on that goes outdoors. When asked if they can wear booties to cover their shoes, the movers suggested that had to be requested beforehand. Unlike, Einstein Moving Company, they were always prepared for any situations because it is also a liability issue on our end to have stained or damaged carpets in the apartment. They also suggested that our TVs could not be brought over to the new location because they, too, were not requested. I was not asked about this nor was I asked to take a video or picture of our place upon setting the move with Willis Permian. I had called the manager, Tucker, to explain to him the poor quality of service we have been experiencing and he suggested that this does not happen on a typical day. With all of these issues it is hard to believe this statement, knowing that they go through weekly training to provide quality customer service. He suggested he would call Sam and the other movers to let them know they can take the TVs and they would be careful with them. Sam then goes to my husband and tell him that I had informed Tucker, manager of Willis Permian, that the TVs were 36” when I clearly did not mention size with Tucker and that they were misinformed. (Strike 3-4) One of the movers during the time he was asked if he could please take his shoes off or replace them with booties, said “I can’t take this,” and walks out of the apartment. (Unprofessional- Strike 5) They get to the final destination in Dripping Springs and I catch Sam telling my husband that I had apparently informed one of the clerks, Natalie or Shannon, that I had suggested that the appliances were not in boxes when I sure we’ll know that they are because they were purchases brand new and delivered to the storage a year ago. Where has customer servic
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April 2019 by Katee Arrington LaPoff
Sam and the team did a great job on our move. They fully packed our apartment and labeled everything extremely well. When they arrived at our new house the placed the boxes in the correct rooms, which made unpacking so much easier. I would highly recommend Willis Permian Movers.
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September 2018 by Burnace Boles
Willis Permiam moved us from Odessa, TX to Still Pond, MD - 1800 MILES!! Their team was outstanding. They packed the majority of our belongings (30 years in the same BIG house), they were professional and very courteous during this stressful time. Our furniture was handled carefully and we were fortunate to have the same loading crew on both the pickup and delivery. Jim, Eric, and Valerie did an outstanding job. John and Lara helped us tremendously on the office side of the move. We would definitely use WPM again.
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June 2018 by Cynthia Wood Moss
Price was exactly as quoted, but work was amazing! These guys were 110% professional and gentle with our belongings. They had the best positive attitude even in 110 degree heat! This was by far the BEST move we had had in over 12 movers.
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April 2018 by Tammy Roberts Pierce
This company does awesome work! They packed us up and moved us from Cedar Park to Corpus Christi. We paid exactly what was quoted and it was a flawless job.
