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October 2023 by Diane Brummell
Requested move on Wednesday for the following Monday and they were able to move on my date with short notice. Very pleasant mover. The price quoted was the price I paid. No complaints.
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September 2023 by Lisa Smith
Prompt, professional, and efficient. A move we expected to take much longer took 3 hours including travel time. Jon and Caleb were very conscientious with furniture and were nice. Shelly can be a bit difficult to coordinate with, but otherwise best movimg company I've found in the area (I've used them 6+ times!). -Anne Smith
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September 2023 by Caleb Ivey
Greatest moving company I’ve hired, didn’t question anything they had to move and didn’t tell anyone. Very quick too. Thanks a lot PRO MOVER TEAM!
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September 2023 by tommy goodson
Thank you so much for your quick help pro movers! Awesome professional crew!
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July 2023 by Ginger J.
I call a few weeks before my move. They said they would be there at 9:00 on July 17th. When 9:00 in the 17th came there were no movers and when I tried to call them I got a voice message. I left two message, never heard from them. Next I sent a email around 10:00 am on the 17th. Again nothing till around 2:00 the email I got said that they were having some staffing issues and she was not even in the office that day. I also drove to the location that was listed and there was no business located at the address on there website. I also found out that I was the third person that had this same trouble. The Last email I got just said that she was so sorry and that they could not move me on the 17th. I would not recommend them to anyone that needs a movers. They do not care about the business because they are not in their office and have no idea what they are doing.
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May 2023 by Jim W
No show on day of move. Called and they said they would call us back.. they never called back and we tried repeatedly to call them and got no answer. They left us hanging on the day of the move.. BEWARE. YOU HAVE BEEN WARNED..
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April 2023 by Tim F.
I first contacted Shelly more than a month prior to my required move date and I was assured that they could get the job done. I received very little communication from her leading up to the move date after asking several questions that I had regarding the move. At the end of the day, I should have gone with the bad vibes I was getting from this place. They were a NO-SHOW the day of the move and I could not get through to them by any means!! Their voice mailbox was full, they never answered the phone and wouldn't return my texts. I was packed , ready to go and needed to be out that day! Luckily I was able to hire a different efficient company that had me moved from Marble Falls to San Antonio by the end of the that day. Several hours later I received a text, apparently from someone that works there, saying they were still willing to do the move. By that time the other company had almost finished loading my stuff. I thought long and hard about leaving this negative review but finally decided it was time. This move was too important to me and that whole mess caused me additional stress that I really didn't need at the time.
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September 2022 by Jeff B.
Worst moving company we have ever used....BY FAR!! They took 7 hours to load a 10x20 making my 78 yr old mother wait in triple digit heat. Was told there would be 3 guys and was quoted for that, only 2 showed. 1/2 way through loading one guy disappears and never returns. So the only guy there leaves in truck 1/2 full w/ nothing tied down and damages numerous items to find another helper. Returns over an hour later to finish loading. 7 hours later they take an hour to drive a 15 minute drive. Once unloaded the guy demanded payment for the 3 guys when only 2 showed. We were not going to pay for 3 guys when only 2 showed. The owner tried to discount the bill $10, what a joke. The guy lingered around my parents house for almost an hour. We were about to call the police when he finally left. The owner started threatening my elderly parents by telling them they were going to go to jail. Who does this?? I wouldn't wish these people on anyone, by far the worst moving experience I have ever seen!!
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August 2022 by JoAnn Baker
Pro Movers is about the most unprofessional business I have ever dealt with. Shelly, the owner would not physically come to our home for estimates after I ask her at least 5 times. Her employees were 3 wonderful hard working guys, who did everything we ask. They did share alot of different stories with us about Shelly. They all three said she over worked them, sometimes 30 hrs. straight. She never returned their calls, when they needed her. Any way I told all three that they should quit and not work for someone like her. Since then, they have all three quit and some of them she refused to pay. While they were moving my stuff, my Kamado Joe big bbq pit got broken. It was less than a year old and cost over $1,000. She did not reimburse me but $100 for that. Her brother told me she had filed with her insurance, so I know that she got more from insurance than $100. This whole move was a disaster and she wouldn't answer my calls or text. She impossible to work with. Her employees verified that she lied all the time and they couldn't hardly stand her. I would not advise anyone to use this company.
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August 2022 by JoAnn B.
Pro Movers is a no no. Shelly is the most unprofessional individual that I have ever dealt with. She is rude and will not listen to what the customer wants and needs. She had came recommended by my realtor, so I used her. I wouldn't advise anyone to use her company. Her employees told me that she was totally unfair to them also. Working them more than 30 hours a day sometimes. I told them to quit working for her and all three of them, did quit. I was told that she didn't end up paying one of them. A very expensive Kamado Joe BBQ pit (Over $1,000) was broken and she did not reimburse us, but $100. She is bad new all around.
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July 2022 by Melanie D.
Shelly is unprofessional and rude! I am out $800 for something they broke and wouldn't reimburse me for. Stay far away!!!
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July 2022 by Greg Hernandez
WORST business practices @ PRO MOVERS PLUS in Marble Falls, TX I've ever seen. Asked for quote numerous times didn't get one until the lady called and asked for my CC #. Should've went with my gut but it was a referral from a friend. Moved 1 bed, 2 chairs, 1 small couch,2 refrigerators, washer and dryer, Bowflex, wooden sauna that was in panels (super light), 2 excercise bikes, and packed a very small kitchen. Didn't even move the boxes I packaged. Went 16 miles from Burnet to Bertram stopped at storage to drop off a few things on the way and charged $1848. If I would've had time to gather a couple friends it would have been done in 6 hours what a rip-off. I am local and believe in doing business local I will not refer anyone to this company!
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January 2022 by Robert A.
I've used Pro-Movers several times over the last 10 years and they have always been absolutely super. The guys are careful and friendly, scheduling and rescheduling is done with a smile. Best outfit I've ever used.
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December 2021 by Ronald Hall
We couldn’t be happier with our ProMoversPlus experience.. We were informed about details by Shelly; Martin and James loaded our furniture and delivered it to our storage unit at our new destination. These two were courteous, helpful and hardworking .Best of all they were friendly and personable.For the service we received, what we paid was well worth the cost. Hope we can use them again when we move into our new home! Ron & Betty Hall
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December 2021 by Alana F.
I highly recommend Pro Movers. Alicia was very helpful with scheduling, rescheduling, and confirming our appointment. Martin and James were on time, very efficient, and careful. Their rate was competitive, and their travel charge for going from Llano to Burnet was one-tenth what the other movers wanted. The initial estimate was the final cost, no surprises. If you want high quality at a very reasonable price, call Pro Movers.
