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November 2023 by Trish Greenfield
Suck. No stars deserved.
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July 2023 by G B.
Even after I read the reviews I called them anyway because all they other companies I called couldn't do the type of window I needed, after taking off work early to accommodate their time frame, I get stood up on the first appointment, No call no explanation. So, I call them the next day, thinking maybe I was wrong on the date. The explanation I was given OH! we had to reschedule you! (nice of you to let me know) but I do understand everyone is short handed right now. So we reschedule, again I both take off early, after a half hour past the appointment time I call, get the machine, and basically leave a frustrated (but not ugly) message and told them not to bother returning my call as I would be moving on, the next day I get a call to get me on the schedule! seriously unorganized, and total disregard for customers, would never recommend them to anyone!
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July 2023 by D. B.
I don't know if they do good glass work or not, they have not shown up or called yet after scheduling with us twice. I left work early, twice, to wait on them, no show, no call, twice. Hire another company.
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July 2023 by Kumar Polavarapu
I do not have any option but giving1 star ratingIf have a chance I would like to give -5Rude customer ServiceNever respond to phone calls or emailsI am commercial customer
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April 2023 by Katie Robison
I had a great experience with Marble Falls Glass & Mirror. The office was friendly and communicated with me every step of the way. The installers were professional and answered all the questions I had. I am very happy with my windows and shower and will definitely be using them again!
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April 2023 by Scott E.
Absolutely horrible. Gave him a deposit in late 2021. Took several months and phone calls to get Christian out to our house. He replaced most of our downstairs windows. A few months later, the master bedroom window began coming apart and we could not close it. Christian came out and admitted the installation was faulty and committed to correct it. Over a year has gone by with countless text conversations and phone calls. Now he simply stopped responding. I will be filling a small claims court complaint to get this resolved. DO NOT USE THIS COMPANY.
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March 2023 by Josh Steele
We recently ordered 4 new shower glass enclosure for a newly built home. This company did an amazing job! Timely, professional, great communication, and very clean! They even took special precautions not to muddy my newly installed carpet during a rainy day install. Would highly recommend!
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March 2023 by Aaliyah Sweeden
The follow through with our shower remodel was wonderful the young lady assigned to our project communicated the time frame of our install and while it was a few weeks for our glass to come in the installers did a great job! Very pleased with everything.
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March 2023 by Christen Burris
We ordered 5 pieces of 1/4 in glass with polished edges and this is what we received. No polished edges and riddled with chips all along the edges. They did not wrap anything, just had these blue pads in between them. I work for a lovely elderly lady in Blanco so it’s 68 miles round trip. We ordered on 1/23/23 and was told by Jennifer that it would be about a week. Called back on 2/6/33, a Monday and was told possibly by Friday. It was ‘ready’ on Wednesday so we drove there and back to find all of the defects and poor work. Jennifer said they could fix/replace the pieces in 20-30 min so we drove back on 2/13 where Jennifer said the edges were polished but apologized for the chips. Alex from the back came up and confirmed the edges were never polished and one piece was so bad it couldn’t be fixed. They offered to deliver them to us since we had already driven up twice and it would take two days. I call the next day to confirm delivery timeframe and was told we would have to pay for delivery. They have no customer service and acted like they were doing a favor for fixing everything that was wrong. Not to mention how they treat the elderly. Find another place to give your business.
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March 2023 by Chris Milani
ZERO STARS if possible. Have used this company a few times over 15 years. Last two contacts were underwhelming. Had them replace a window. Glazing on window could have been done better by my 8 year old grandson. Called to get someone to come out to fix. NO return call over 3 calls. Called to get them to come out to adjust a shower door they put in. Again NO return call.Girl at front desk acts like you are putting her out by calling. If the front end is this bad, guess what the back end of this company looks like. Skip it!!!
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February 2023 by Seth M.
Last June, the glass door for my shower needed to be adjusted. I called Marble Falls Glass as they had done the original install through the contractor who built my home (I was not involved in that process). When they came to do the adjustment, they broke the door. Fine - mistakes happen. A month later they arrived with a new door, that was three inches too large. Fine - mistakes happen. However, many mistakes continued to be made and the process ended up taking six months, six doors, cancelled appointments at the last minute, showing up to my home for appointments they had not told me about and forcing me to cancel whatever I was working on to let them in. Add to this, when I asked why they couldn't just use the measurements from the original installation to fabricate the door, I was told they didn't have the records that far back - the home was built in 2020, so apparently they don't keep records more than a few years. Reading through the other reviews, it would seem my experience is unfortunately the norm.
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February 2023 by Christen B.
I work for a lovely elderly lady who needed glass shelves replaced. We ordered on 1/23 and was told it would be about a week. Called back on 2/6, a Monday and was told possibly by Friday. Was happy to receive word it would be ready Wednesday and we drove the 68 miles round trip to get the glass, which was not wrapped in anything, only to find once home the edges were horrible and chips all over multiple pieces. We notified Jennifer who's said they could fix them in 20-30 min so we drove back on 2/13 when Jennifer assured me the edges were polished but apologized for all of the chips. Alex from the back came up and verified the edges were never polished and one piece was so bad it wasn't salvageable. And it would take 2 days. I brought up the fact this was our second trip and this wasn't acceptable and he and Jennifer said they would deliver it no problem and gave me an updated invoice showing zero balance due. I call the next day to try to confirm timeframe for delivery and was told we would have to pay for delivery. They don't know what they are doing and have no customer service or quality control. The product they tried to give us was ridiculously unacceptable and their treatment of the elderly is shameful. Please give your business to someone else!
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February 2023 by dalton
Excellent workI needed a glass table top for antique piece of furniture that I was converting to a coffee bar. I gave them a rough cardboard stencil with the measurements and they nailed it, even getting the odd curvature right on the front edge of the piece. Great customer service and pricing as well.The piece I had made was 1/4” plate glass, roughly 20”x34” with the above mentioned curve to the front edge. All done in 2 days for less than $50.
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February 2023 by Liliana Benavides
The installation went very well. I was happy that the installers were able to use the original framing around the windows!!!!They very efficient and cleaned up well afterwards. I’m glad I have working windows! You have a great product.
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February 2023 by J Paul
If you can make it through the sales process and wait 6 months for the order, the installation team is GREAT! We are in love with our sliding doors for our new home, super easy to open/close.
