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December 2023 by A Hernandez
Everyone on the team fully supported us and worked hard to make our dream a reality. EVERYONE!
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December 2023 by Kyle Fry
Everyone at the MF branch has been kind and most helpful as well as patient, I wouldn't recommend online banking though as nobody made me aware that will place holds on payroll checks for various amounts of time if you want to "spend life wisely" deposit in person because the remote deposit program is garbage ? as well what I'm reading as far as 1 star reviews I'm kind of scared that my hard earned money is in the correct trust if I keep seeing the same dismissive behavior I've experienced as of late I'll have to pull my account and move elsewhere as unfortunate as it would be!
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September 2023 by Kimberly Rutkowsky
Love this bank but I agree with the ATM post, they spent months and who knows how much money moving the ATM into the WORST spot to try and drive through. its impossible to not run over the curb or sidewalk to get out. At this point I would rather park and walk in to use the ATM or go anywhere else because of how inconvenient it is.
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August 2023 by Mark Martich
My wife and I recently had the pleasure of working with Rob Ellis and his exceptional team as first-time home buyers. From start to finish, Rob made the entire mortgage process smooth, stress-free, and truly personalized. We cannot recommend him highly enough!Rob and his team's dedication and commitment were evident from the very beginning. They were always available whenever we had questions or needed assistance, providing prompt responses and clear guidance throughout the entire journey. As first-time buyers, we had numerous uncertainties, but Rob patiently addressed each one, making us feel at ease and well-informed.One of the standout qualities of Rob Ellis and his team was their efficiency in processing documents. They streamlined the paperwork and ensured that everything was handled promptly, which helped expedite the closing process and made us feel confident in our decisions.Moreover, what sets Rob apart is the genuine care he demonstrates for his clients. Despite handling many important matters related to our home loan, he never made us feel like just another number. Instead, he took the time to understand our unique situation and financial goals, tailoring his services accordingly.Rob Ellis truly exemplifies professionalism, expertise, and a customer-first approach. Thanks to his invaluable assistance, we now have the keys to our dream home and can't thank him enough for making this milestone possible.If you're looking for a mortgage broker who goes above and beyond, Rob Ellis is the one to trust. We wholeheartedly recommend him and his team to anyone seeking a seamless and personalized home buying experience. Thank you, Rob, for everything you've done for us!
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July 2023 by Joseph Charles
The ATM drive way is ridiculous who ever decided on that design needs a different job. I can't believe they would put such a tight turn in truck country. If you need someone with common sense to help let me know but it needs to be fixed.
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January 2023 by Tiffany S.
I'd recommend this bank to anyone. They gave me my first business loan and I will be forever grateful for it. Everyone here is super friendly and responsive. They know my name and greet me everytime. They make me feel important and I wouldn't bank anywhere else.
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December 2022 by Cody Huff
Rob Ellis really helped Staci, my wife & I feel very comfortable w/ our construction loan/ mortgage loan. There were sometimes I was getting discouraged about information needed for underwriter & Rob guided me to the finish line. I feel he went out of his way to help. I appreciate all he did. Cody Huff
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December 2022 by Timmy Forever
Been using this bank for 12 years and never had much of an issue but there was a very rude employee bobbing and weaving her head to the side shaking finger back and forth and being very argumentative with a condescending tone and then after calling to complain supervisor called back and was incredibly dismissive about the way that her employees treat customers
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May 2022 by Jason Faulkner
I have banked with First United since 2013 and was American Bank. I have always had great service.We decided we wanted to buy a home. I reached out to Rob Ellis back in February. He walked me through a few things to clean up. He was super helpful through the entire process and we just closed on the home today.There were times when I had numerous questions and concerns. Rob was patient and took all the time I needed to answer the questions.Do not hesitate to use them for your mortgage needs!Thanks again, Rob, Lauren, and the mortgage team! Easy and smooth process.
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February 2022 by Kelsey M.
I just went through the bank line and the lady was so rude I needed to get bigger bills and the lady says hello and turns the mic off and has me sitting there so I send my money up and the lady turns her mic on and says I need your account and turns the mic off on me as I'm telling her I have no account and she ignores me so I left that is so would and terrible customer service
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December 2021 by Mike Royal
We've finally left First United Bank and regret having opened an account there. First United demonstrated to us multiple times that they prioritize profits over their responsibility to their customers. During our time as customers, we found that we had to be vigilant about monitoring our account for exorbitant fees, and finally decided that First United was a poor custodian of our money and wasn't worthy of our trust.
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October 2021 by Sherry Hillhouse
Very courteous and friendly. They treat you as if you were the only person in the bank they give you their full undivided attention.
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October 2021 by Almir Redzematovic
The best bank so far i ever did banking
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August 2021 by Maria Lock
Took forever just to deposit some money waited about 30 minutes
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October 2020 by Helen Hunter
Rob Ellis, Kelley Morrison, and their whole team at First United made the home buying experience so seamless, clear, and easy!
