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July 2024 by Patrick McLean
Getting better, people actually have some knowledge.
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July 2024 by Kim Pimento
Stopped in for some windsheild washer fluid and had a wonderful young gentleman help me out. It took some stress off while traveling. Thank you!
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July 2024 by Theresa Hollingsworth
They had
my order ready and also helped me add additional items
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June 2024 by ricky paz
Staff was friendly and helpful !
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May 2024 by Chandler Trammell
Went out of their way to help me and appreciate the professionalism and kindness. I think his name started with a "J". Thank you !
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May 2024 by charles w
The guy behind the counter was spastic.
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April 2024 by Melody Morris
If I could do a negative rating, I would. I called Auto Zone and spoke to someone about the issue with my car. He was very kind, told me to come in at my convenience and they would help me however they could. I went in a few days later, waited a few minutes, and then the guy at the counter asked me what I needed. I told him about the issue and what I thought was wrong with it, he rolled his eyes and told me I was wrong. I asked him how do I find out so that I could fix it, he asked me what year my car was, I told him 2015, he said it's not even under warranty, and then he said he was not even going to mess with it. He didn't go to the computer, he didn't do anything to help. I didn't expect him to go to my car, but he didn't even try to help, didn't even make an effort to pretend he was helping. I don't know who he was, just some older guy with red hair. I will never go to Auto Zone ever again. I left and went to O'REILLY'S and they looked on the computer and even went to my car, to look at the issue. We got it figured out, and it didn't even take very long. Auto Zone was a huge disappointment.
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April 2024 by Mitchell Brown
Great place with great parts and the staff, I do may say smart, intelligent and very knowledgeable is a for sure with such customer service, it's a real parts store to celebrate with there great team of helpful employees and managers. Thanks for your service
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February 2024 by Franky Negrete
Very helpful. I recommend this store. They do an outstanding job.
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February 2024 by Peggy Sue Baltz
Not my favorite place to get parts! I ordered a hose showed them what I needed, what I got was a hose big enough to put 4 of the size I needed in it!! I went to junk yard an got it! Bit u can try them out then decide!!!!
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February 2024 by Kale Stephens
Travis helped replace 2 batteries on my ram 2500. It was dark weather was below freezing and miserable and he stuck it out like a champ to help me get back on the road. Really appreciate the help and customer service! 5 stars well deserved!
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December 2023 by Jaime Castillo
Great service. Employees took the time to make sure I was not only informed but safely down the road.
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October 2023 by Henry Hernandez
good service guys but Charly's does excellent job ,?
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September 2023 by Carlos Moran
My experience was great! I came in late and i got two batteries from Chance and Travis. Chance didn’t hesitate one bit to jump up and help me replace them. Amazing customer service
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September 2023 by La2 Courtney
I am genuinely excited about being able to leave this review! Having car trouble is never fun and can be stressful and overwhelming for many. The whole ordeal can leave you feeling hopeless and wondering how in the world you're going to get to the other side without selling your soul for some serious change NEEDED to buy ever-increasing auto parts that seem to have been made up in the third dimension to run these less than desirable plastic toys were driving these days. Fortunately for AutoZone in Marble falls Texas they have an employee by the name of Charles who has completely restored my faith in humanity and continually offered honest and genuine customer service. Being in the "service" industry myself I'm well aware of the head down, just going through the motion, autopilot that our society functions on these days. I've had the pleasure of encountering Charles multiple times during this round of auto repairs. The first time was when I was inquiring about stock parts and pricing and availability. Charles went above and beyond on the information that he relayed to me as well as his effort in locating and acquiring the necessary parts that were Best suited for my vehicle without passing off remanufactured or cheaply made substitutes. He sincerely cared and respected my situation, understood my available budget. He continued to show care and hospitality by offering a recommendation while continually respecting my budget as far as labor was concern yet still offering quality workmanship. Kudos to AutoZone for finding an accquiring a genuine, honest, & caring real person who brings value to your store and company! Offering the same general care and concern & giving quality service to every customer he engages. And I know this because I've walked around the store and have listened to him in a multitude of difficult customer engagements. Giving guests the same quality service wrapped up in the same care and concern for every single one that so willingly and effortlessly offered to me. So here's the biggest shout out to Charles!!! Honestly! Thank you for being you and Thank you for caring about me. You turned a situation that for most of us is a nightmare into a a experience that gave a little bit of Hope and reassurance that everything was going to be okay. Restored faith in humanity by leaps and bounds and genuinely made my day. AutoZone in Marble falls , you got you a gem there! If you will, a prize and if I were you I would treat him right because what he is doing is bringing repeat customers and spreading quality experiences with your location & brand by doing exactly what he should. He's what I wish the rest of humanity in the service industry would do. Just taking a moment to relate and empathize and actually care for the person standing in front of them. LISTEN HEAR CARE ASSIST & FOLLOW THROUGH. So thanks again Charles and as long as you're working at AutoZone I'll be coming in for all my automotive needs. Lastly to all the locals who are reading reviews and wondering who's on par in town.... Well Charles at AutoZone in Marble falls is a hole-in-one. GET YOU SOME! 5⭐⭐⭐⭐⭐ ? ?
