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March 2024 by Joseph DeBons
Just purchased a new iphone. Before I use it, I have to give a great review. Highly recommend. Jackie was intelligent and has a sweet & caring approach to helping others. Highly recommend!
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March 2024 by Marla DeBons
My experience at our local AT & T store was nothing short of perfect. The young lady that helped me & the manager Jackie were on top of their game with getting us new phones, doing a transfer & getting our rebates for old phones. It's refreshing to go into a place that has great customer service & product knowledge.
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January 2024 by Grant Miller
Mike from AT&T is amazing second time. He had helped me get a phone. He was so nice and knowledgeable and made my experience great with AT&T. He helped me lower my bill. Thank you Mike.
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January 2024 by Scott Baylor
Had to make four trips to resolve my issue (along with a handful of calls to Tier 2 support online), but eventually we got it resolved.
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December 2023 by Tokiken
Absolutely fantastic staff everyone is super helpful and the store is always super clean I never have any problems here ?
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November 2023 by Mark Mattine
Matteo was incredibly patient and helpful with troubleshooting issues with my phone. Was knowledgeable the entire time through both technical aspects and online forms.
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October 2023 by Jaqueline Alaniz
Best Experience! The employees at Marble Falls will go out of their way to help and try their best! If I could give them 100 stars I would!!!
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October 2023 by Nicole Robledo
Samantha was absolutely amazing. She is superb when it comes to customer service. I recommend asking for her when going into the marble falls store. She saved us a lot of money monthly and walked out with new phones and plan.
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October 2023 by Gary Oathout
The overall experience was great. The technician who helped me went way above and beyond in helping an 80 year old hard hearing out.
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September 2023 by Troy Lietha
Getting a new phone nowadays feels the same as going to a car dealership. You're excited for the outcome, but know that the process is going to be a pain. Maybe we got lucky in our timing, but it really didn't take very long. Mateo was very knowledgeable and helped us get the phones that we are happy with. A good experience in deed!
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September 2023 by Marcus Longwood
The new manager was extremely knowledgeable and had amazing customer service. Job well done and getting us in and out in a timely manner.
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September 2023 by Shell Baird
They discriminates against disabilted Autistic people. They sold a faulty product. Then they laugh at Autistic people public humiliation. Rude blonde laughing at me.
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September 2023 by Veronica Ortiz
Been here several times, mostly the employees try to get by with the least amount of work to help resolve a problemThis time the person who helped me really tried and was very helpfulI wish it was like that all the time
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August 2023 by David Stultz
So I just left the AT&T store and the lady Sam was very nice and helpful and I would recommend her to everyone one that is interested in getting a new phone thank you so much Sam you were the best!!!!!
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August 2023 by George Sievers
11:54 a.m. 8/12/2023 filed a complaint with the FCC8/12/2023Well, things haven't changed. Today, I find out that AT&T takes two or more months to put a new plan into effect. In the meantime they charge you the same every month as the monthly bill in which you made the change. My old plan last month was $200.34 with extra data. Plan change, somehow, I am being charged AGAIN for the "extra" usage so present bill for August is $203.68! Oh, and the people in the store are "only" salespeople. Everything else is supposed to be done online with no one available to solve problems.4 weeks ago:I’d give AT&T a -100 for customer service. Every time I come to a store it takes over an hour to get recognized then the associates can’t help with the problem. I am referred to the web and then I am put on hold forever. They want to charge $172.00 for monthly service without unlimited data and then add more costs automatically if all data is used. Right now I am sitting in the store and only one employee is working.
