Tom Thumb Pharmacy is a local pharmacy that has received mixed reviews from customers. While some customers praise the pharmacy's efficiency and the helpfulness of the staff, particularly a staff member named Nicki, others have experienced difficulties in recent times. Some customers have reported issues with the pharmacy not properly communicating with their doctors, leading to delays in prescription fulfillment. However, the pharmacy is still regarded by many as a reliable and affordable option, with one customer noting the prices are "way better than CVS and Kroger." Overall, the pharmacy seems to provide a generally positive experience, with some room for improvement in certain areas.
The pharmacy manager is the problem - poor communicator and completely unempathetic - this from a grocery store that prides themselves on customer service. All the other pharmacy staff are first rate! The manager makes them all look bad.
May 2024
customer service is terrible and they are very very very very very slow
February 2024
Gone down hill lately. Make it difficult to work with them. They say they call your doctor but on numerous times I ended up calling my doctor and they had not gotten any messages from the pharmacy.Text message notices are nice but expected these days.
