-
March 2024 by Dalton M.
Went in to get my passport photo done, and they were out of ink and out of paper for passports. Came back a week and half later and still no ink and no paper. Like how of all places does staples not have ink and paper?
-
February 2024 by Bill H.
So in continuation i opted to get the work done @ office max and i was in and out fully satisfied with the scope on work in 30 minutes and only cost 3% of what staples quoted $30 bucks vs $1k!??!....so if you are using these copy center dont do staples do office max
-
February 2024 by Tom Shoemake
Lady yelled at me to hurry up and i just left
-
January 2024 by Marcy Young
Went to Staples 1.24.2023. Needed to make some copies. Of course it has changed over the years with new ways to pay etc...of course I got 2 paper jams and was not aware I needed to start the whole stack over...so Chelsea to the rescue!! She took care of me without hesitation!! Great customer service and with a smile and patient understanding! Will def be back!
-
January 2024 by Safiyyah Thomas
Amazon Returns not SeamlessI’ve gotten spoiled with the ease of UPS Store returns for Amazon. I got a coupon code offer from Staples when trying to do an Amazon return. I decided to try it. I get there, and I’m required to print a label. I pay $1.60 to email the label to staples, then print the label, and get in line for the return. Then I’m told, by a nice employee, that I can’t return it there, that I have to go to “a post office or the UPS Store.” Why would I get a coupon code from Staples to do a return on an item that can’t be returned there? I was able to return one item, that had a QR code, but I am super annoyed. I’m in the parking lot, knowing I now have to go to a UPS store anyway. If something requires a label printed with postage, you cannot return it here. They do offer a coupon code if you complete a return, but it’s not a fast process, compared to the UPS Store. Nice, friendly place, but the clunky process caused me to waste my time.
-
December 2023 by Gina Stack
Extremely nice cashiers (the lady at the Amazon return desk seemed flustered but was doing her best to be nice).The cashier was extremely polite and I got $10 off $30 when I made my return!
-
November 2023 by J M
This is the worst place to go and get some copies. they never had someone here to help you and in case there’s someone that can’t help you either worst place ever not sure was the whole purpose of having a copy center if nobody’s there to help you and they always say that they are busy?? best place to go for copies office depot in Arlington
-
November 2023 by Pam Perry
Trinise was very helpful today with my last minute printing. Thank you, definitely made my day
-
November 2023 by David M.
Poor service. Woke behavior from employees. Gen Z rude to boomers. Won't ever shop there again. Prices are rediculous.
-
October 2023 by Erica Phelps
Chelsea at the Print & Shop station was not helpful and toed the line of being dismissive & rude. This location may have a comprehensive selection of services but not enough to deal with bad customer service. Absolutely not.
-
September 2023 by Tyler Hargrove
Staff was not very attentive, rude, or distracted doing inappropriate things.Went in with specific printing needs, staff were exceptionally dismissive of anyone asking about photo quality prints, specifically telling customers asking "for photos to go to WalMart to the photo lab." Why?You need to retrain your staff to actually understand how to change printer settings, and perform actual print services.The lady behind me had mistakes on her business cards and was unhappy but needed them for the next day so reluctantly bought them.One employee was looking at what appeared to be very NSFW materials on his phone, not paying any attention to the store at all, the first one I saw. Thats a security risk, a lawsuit risk for sexual harassment, etc. Like, wow. I'm not nosy, he just was paying attention to his phone and it was angled towards me when I was trying to get his attention. It was questionable at best. Besides that he didnt see me even come in or stand there for like 5 or more minutes.The other one was busy printing, and did not see me for a few minutes until I bothered the first one to get her attention.The others were not able to work the printers to get me what I needed, which is understandable, but they also didn't ask what criteria I needed at all, the first one dismissed me and tried to send me to WalMart.What I needed was basic settings: highest dpi print possible, photo quality, best quality, and do not scale my image at all to page size uncheck that.Its understandable that they would not know how to do that, because it is technical, but the lady was rude and didnt ask, same one who tried to send me to another store, who sent another person to another store. Of 5 customers you had a return, two sent to another store, one unhappy with her prints. 4/5 bad results.They dont let you swap papers for better paper in the different accessible copiers (understandable for paper jams) but did not have photo printing. Again why? You're losing business, definitely wont go to this location again.This needs actual attention from corporate. The one guy who tried to help was just unable to make it print for me, and all it was was a bitmap image, literally one of the most basic image formats there is.So long story short, I went to Best Buy to buy printer paper for what I need. At Best Buy, the two employees at the door said, "Hey there, welcome to Best Buy!", while looking around, another came up to me and asked me if I needed help, I did for one item. I spent $299 dollars there instead. How much sales are you losing at this location? Noone needs to be punished or anything, but they really need to not act like jerks to customers and send them to other stores because theyre too lazy, uninformed, or whatever, to accomodate them.Like this is 100% a case study on what exactly not to do in sales... wow.Thanks. Good luck.
-
September 2023 by seipher0615
Don't waste your time coming here, the manager named king acts like a king as has no concern for his customers. Look at all the other reviews, he even doesn't follow the tax free rules. My wife called because we had some items to return and couldn't find the receipt, the person that answered said it was not a problem and said they would try to look it up and if they couldn't find it they would just issue store credit. I also checked the website before coming it even says there that they take returns without a receipt. So I drive 30 minutes to here, the cashier nicely scanned all my staples brand items that I was returning and tried to lookup the receipt. The person on the phone failed to mention that they can't look up receipts for other stores and that he would need an override because of the amount. The manager "king" came over and said we don't take returns from other staples stores. And you have to have the receipt. Ok so I explained that we already contacted them about it and what it says in their website but he insisted that it was up to the store manager which he said was him. He didn't have any care that my 3 year old son and i drove so far for nothing and wouldn't even return a smaller amount. All the items were staples branded and brand new. There was no reason for this. Previously our small business would spend thousands per year at Staples but after this I refuse to shop at any staples again. After complaining to the office of the president that nice lady called the store for me and pleaded with the manager but he still refuses to even compromise with me I guess because he has nobody to answer to. I asked for the district managers number but he refused to give that out saying it's private information seriously!? I have been a store director over several large company stores and I want to know, do your managers really have nobody to answer to ? I have never heard of this. I am guessing he has some bonuses or something he is trying to achieve and that's why anything to do with returns, discounts or tax free he doesn't want but it's really unprofessional and not smart because businesses like mine won't spend any money at Staples anymore. The only reason we ever shopped at Staples was for the customer service being good but not anymore. If your not going to take returns without a receipt and are unable to take returns from other staples stores then you should post a sign on the checkout counter and at customer service stating this fact so people can make the choice to shop here or not and also make sure whoever is answering the phone knows this as well as we could have saved the 1 hour round trip we wasted. I have a photo of the checkout counter and customer service and since there is no signage I will file a complaint with the attorney general and federal trade commission. This is unfair business practices. Just save your money and go to Walmart...
-
August 2023 by Chelsea Kaytlin
First of all, I want to start off by saying Liz was fantastic. My fiancé and I recently found a cookbook and people wanted copies. We dropped the book off and the next day received a call from Liz saying she was new and didn't quite know how to complete the order but that we could come pick up our original book. We went and she explained what was going on. I was previously a supervisor in this department for 1< year so I offered to help her, I was on a deadline. We had to take the copies home to put them in order before they could be bound (which was because of our scanning error) and we realized we were missing a page and that the cover didn't look very good. We went back the next day to get the one page printed out and a new cover printed. The supervisor, Chelsea helped us and seemed inconvenienced. She kept bringing us copies that had the page numbers cut off and covers that were too small for the book. I asked how she was printing them and she explained and I let her know they needed to be scanned on a different machine, I told her I could do it myself if she let me use the Xerox printer and she told me to go ahead. An hour later, we left the books to be bound and went to pick up the next day. A gentleman was working the front counter and said he wasn't sure what to charge and called his supervisor, then told us she said they were free. About a week later we got another order for 2 more copies, again had to help the associate with initial printing. When we finished I waited in line to pay and asked what I owe and he said "Well you did the work yourself." I told him I would still pay the price of materials and he rang us up about $35. We put the books in order and realized the dividers weren't printed on cardstock like they were the last time. I separated the sections with post-it notes and wrote down the page number that corresponds with what page the divider was on the PDF file so it could be printed on cardstock. As far as we knew the lady at the counter seemed to understand what we were wanting and we were told they would be ready on Saturday. Friday night I get a call while I'm at work. They say that the order I want is "outside of their capabilities." Now I'm really irritated because how is printing on cardstock and binding "outside of your capabilities"? I ask them if they're confused on anything and the woman on the phone just says "well the person I have here has been doing this awhile and says we can't do it." I let them know I can come up there and clear up any confusion and the woman responds "we won't have time." If you don't want to do it then say that.We went back up there tonight to figure out what the problem was, which like I'd previously assumed it was a simple misunderstanding that could've been resolved on the original phone call. Liz was there again and she was more than accommodating. A store manager named Alexandria was also there, she seemed nice at first but once we were over in the print center that flipped. Liz did every part of the printing and binding, I only stepped back there to show her what PDF file to print from and to show her how to flip the pages because they were printing upside down. The whole time Alexandria was glaring at us as if we were being problematic. She said to me "You understand you're going to have to pay for these right?" Yes, I do. It seemed very snarky and as if she was referring to the first two books that we'd gotten for free, which we did not ask for them to be free and fully expected to pay. The last printing we did there they wanted to give us for free and I insisted on paying. I don't appreciate being treated like a freeloader nor like i'm expecting handouts. When we were leaving I stopped to say bye to my old coworker and even then we were being stared down as we walked out the door. The real kicker is we got charged an additional $6.02 in express fees. Placing an order on Thursday and not having it finished unti
-
August 2023 by garland feasel
I will never shop at Staples again. Its tax free weekend in Texas and the idiot cashier said he never heard of it before so I asked to speak to a manager. This short fat dumpy girl came over to the register and I explained to her i had bought less than a $100.00, and most items should be tax free. She told me that there is no item in the store tax free and would have to come from the register when totaled. I ask her what was tax free and she could not tell me. I said thats crazy, the whole store is not tax free as far as she is concerned. I should left all the merchandise on the counter and walked out. I will go to Walmart next time. Staples, you loss me as a customer. Poor customer service, don’t shop here.
-
July 2023 by cheri pierce
No one would help with a printer. I asked someone if there was someone that was able to help me, and he said he would send someone, but I got tired of waiting, so I left.