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January 2024 by James W.
Good location, easy to get too. They usually have everything in stock, tho today was an exception. Came in for crickets for a new tree frog that we acquired, the didn't have any. Didn't have any fruit flies either. Staff was nice enough, said they'd likely have some tomorrow, sadly it didn't happen today.
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December 2023 by Kay S.
The worst groomers and the manager is down right rude. Don't EVER take your pet there!
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September 2023 by Richard A.
Very very awesome!!!!!! Ryder loves getting his nails done here!!!!! The staff is great and they are quick with their services.......
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August 2023 by Nikki W.
Took my French bulldog in for grooming and they were literally done with him in fifteen minutes. He was still wet and his ears were half cleaned. First and last time going there. $51.00 for nothin!!!
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July 2023 by Google user
I couldn’t believe the customer service I received this morning. June 17. 2023 @ 9:30am . The cashier was professional and pleasant. When I tell you, it’s the little details that keep me happy. I have never had a cashier treat Nero’s clothes like she did . Thank you, I appreciate the attention to detail. Take a look at what she did, in the pictures below. Ps. Nero is ready for his mommy’s birthday and Fourth of July.
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July 2023 by Karla Carreon -Arellano
I couldn’t believe the customer service I received this morning.June 17. 2023 @ 9:30am .The cashier was professional and pleasant.When I tell you, it’s the little details that keep me happy.I have never had a cashier treat Nero’s clothes like she did .Thank you, I appreciate the attention to detail. Take a look at what she did, in the pictures below.Ps. Nero is ready for his mommy’s birthday and Fourth of July.
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July 2023 by Sherry Williams
Everyone I interacted with was very nice and welcoming. Kelsey was a delight and she helped me feel less guilty about leaving my little Rocky for over a week. She made me smile telling me about Rocky singing and the other guests looking at him. I knew she was telling the truth because he sings along to music playing at home too. I will now view his stays as him being on vacation and not being boarded! Thanks for taking great care of my “Rocky Boy” PetSmart!
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July 2023 by Pamela Shelby
We attended the puppy beginner class, taught by Christian. The class was amazing! We learned basics on how to train your dog to interact with its owners, making the “puppy” phase more enjoyable! The manager, Sabrina, in the Mansfield Pet Smart, is so friendly and helpful! Great experience! Thank you!
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July 2023 by Stephanie Cohan
First off, I have to brag on my dogs groomer, Darian is so amazing! She really cares and gives amazing tips for us to do with my dog. She is so sweet to her and takes her time with her. She is s God sent groomer!!!Also, yesterday my mom and I were at Pets Mart after my dogs grooming service. My mom was outside with my dog waiting for me to pay out and it was pretty hot. I decided to walk outside and toss my keys to my mom so she could get in the car in the AC. My keys slid right into the drain. My heart dropped and I felt so d***** I went back inside and asked if there was anything they can do or guide me on who to call. BOTH managers were sooo helpful, called their owner and came outside with me. Another man walked up to help as well. He was God sent as well! Sabrina went and grabbed a tool, got down on her stomach, and raked my keys out! It took a few times, in the heat. The guy even grabbed her a blanket from his car so she didn’t burn laying on the concrete... This is not something she had to do. I’m sure she was busy with her work. And she came out and helped and was so sweet!! Anytime we go we are greeted, helped and taken care of. I love this store!!! THANK YOU SOOO MUCH!!!!
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July 2023 by R F
Walked in 5 mins before close for 1 quick bag of dog food. Hate to be that customer but they were cool. And i was out 1 min before close.
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June 2023 by Teara J.
There's an older Caucasian lady with short dark hair at the front register that could benefit from additional customer service training. When it was my turn, she looked at me and yelled "phone number?!" -- not even a hello or polite greeting. Then she tossed my pets food in the cart without bagging it and when I asked if she could bag it she appeared to have an issue with that. I'll be taking my business to another location after today's visit. If you don't enjoy what you do, please don't be bitter towards others.
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May 2023 by Teara J.
There's an older Caucasian lady with short dark hair at the front register that could benefit from additional customer service training. When it was my turn, she looked at me and yelled "phone number?!" -- not even a hello or polite greeting. Then she tossed my pets food in the cart without bagging it and when I asked if she could bag it she appeared to have an issue with that. I'll be taking my business to another location after today's visit. If you don't enjoy what you do, please don't be bitter towards others.
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May 2023 by Mrs Duke
Today Mikki, Catherine, and Melissa were so kind and explained to the types of combs to use for my furbaby! Shannon was so rude and not happy to be there as she said to me your dog is matted and I have to shave her hair off! They kept informing her test my dog had arrived for her appointment, she ignoted then a fewtimes, then came to me rudely saying those words!
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April 2023 by Marc Capots
Isabel is one of the the best groomers in the area. She knows how to take care and handle all breeds large and small. Highly recommended! Great job Izzy!
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April 2023 by Loveshell7
I had my dog bathed, cut \\u0026 groomed. They do a great job. My dog enjoys going to the groomers at Petsmart.
