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January 2024 by Ashley McClain
I had the pleasure of visiting Pep Boys Auto this afternoon (1/10/24) for a tire problem, and I must say, their service surpassed my expectations. From the moment I walked in, I was greeted by a friendly and knowledgeable staff who made me feel confident that my car was in good hands. What truly stood out to me was the exceptional level of customer service I received throughout my visit. The staff (a younger gentleman and another man who it was his first day at this location) at Pep Boys Auto were not only professional but also genuinely friendly and approachable. They took the time to answer all my questions, patiently explaining the repair process and offering valuable advice. I just relocated to Texas, so this will definitely be the place I bring my car to get serviced! They deserve a bonus ?
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January 2024 by William Federico
They ordered and received the tires I requested in a day. Made an appointment, but it was not quick. Tech mounted my tires on another customer's rims, then had to take them off and remount on my rims. I was there for 2 and a half hours. One rim had some grease on the inside from a CV axle leaking. When they cleaned it up to balance, the outside of the rim was full of dirt and grease. They never cleaned it off. Went to a car wash immediately after to clean the rims.
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January 2024 by Nicky Gaines
Great customer service!
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January 2024 by Mrs. J
Never get fortiva credit from here
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December 2023 by FINGER NECKLACE
Let me tell you a tale. The tale of ~R A U L~I didn't end up spending a dime here, yet still got freakin' excellent service.I was about to pay -->Raul<-- to replace my cabin air filter, just because I had no idea if it was as simple as replacing the engine air filter and I didn't feel like googling and fiddling. But instead of just taking my easy money, when I said "I just don't know if it's as easy to do..." he happily offered to show me.This dude actually walked out back to my car with me, took a knee, pulled out a little flashlight, and showed me, step-by-step, exactly how to do it myself.So chill, friendly, and not the least bit condescending or patronizing about the fact he had to show a 31 year old man how to do this very simple thing (most of my life I've lived in places I could just walk/bike/bus everywhere, so I know very little about car maintenance).I've been places I spent hundreds of dollars at where they weren't that helpful!Thanks, Raul. I think you dropped this, dogg: ?
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November 2023 by Phnxnest 75
Stay Away. Find a good local mechanic is all I can say. I stopped in for a battery check when my car started losing power. Battery was bad, and they wanted to charge $225 for a new battery. My previous battery was still under warranty through O'Reillys, so I had my wife pick me up and get the replacement from O'Reillys for free. Pep Boys also wanted to charge $1200 to install a new alternator. I called other mechanic shops and 3 places quoted me less than $600. They also wanted to charge me $45 just to remove my battery, which I declined. While I waited 4 hours at Pep Boys for everyone that came into the shop after me, was coming in for refunds, replacements, and defects. Yeah, I'm not going to let these guys touch my car. Seriously....I can't stress this enough, find you a local mechanic.
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October 2023 by Yann G.
Stay Away. Find a good local mechanic is all I can say. I stopped in for a battery check when my car started losing power. Battery was bad, and they wanted to charge $225 for a new battery. My previous battery was still under warranty through O'Reillys, so I had my wife pick me up and get the replacement from O'Reillys for free. Pep Boys also wanted to charge $1200 to install a new alternator. I called other mechanic shops and 3 places quoted me less than $600. They also wanted to charge me $45 just to remove my battery, which I declined. While I waited 4 hours at Pep Boys for everyone that came into the shop after me, was coming in for refunds, replacements, and defects. Yeah, I'm not going to let these guys touch my car. Seriously....I can't stress this enough, find you a local mechanic.
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October 2023 by brandon hudgins
They did and amazing job. Fixed my truck and I brought em my jeep and they said it was fine. Even held it overnight for me when I was busy. Also veteran discount. Good job Raul south Cooper mansfied.
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September 2023 by Amber Barraza
I've been to this location twice and have left very pleased by the experience. Thank you, I will be back.
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September 2023 by Robin
Raul and another person (I didn't get his name) serviced my vehicle today. The service was perfect. From a woman's standpoint, they were welcoming, friendly, professional, and non-intimidating and did not run up uncessary charges. Ty
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July 2023 by kimberly mccoy
They took excellent care of me when I had issues with my truck. Very greatful for the guy who handled my situation.
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July 2023 by G J
Raul provided excellent customer service. I had scheduled an appointment at a different Pep Boys but they could not provide the service needed. I walked in to this store and Raul went and picked up the tires I had ordered at the other store and had the tires installed on my vehicle. He also provided me a ride home so that I did not have to wait all day at the store. He was very professional, and he knows all aspects of finance as well.
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July 2023 by Mike Stephenson
NTB couldn’t help me & Pep Boys had a better price on tires. The Mansfield TX is clean & Raul got my truck handled quickly. Very good service!
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July 2023 by Daniel Kean
Ben did an amazing job and fixed my leak in my tire for me! Got me in and out in super fast!
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May 2023 by Tanner Leggett
This place was great!! Raul the manager was awesome - very knowledgeable and helpful. Staff was friendly and service was quick. Definitely recommend this location for tires and service. It’s smaller and not too busy on a Saturday morning at 8 am.Prices were better this time than Discount Tire. Yes Discount Tire would price match the tires but the install cost and DTs road hazard certificates are now like ~~$50/tire which is ridiculous. Pep boys offers a lesser road hazard warranty but it is plenty for me as I really just drive my truck to work and I don’t do heavy off-roading or any construction site driving.Give this Pep Boys a try. It’s worth it.
