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February 2024 by Perks Automotive
As a commercial business located in downtown Mansfield who has been serving the community and purchasing from O'Reilly's since 2017, avoid this store!Long story short, we were forced to switch to this store from the Matlock location. The Matlock location had us set up on a weekly payment system, and they would have a driver bring the statement to us weekly once the payment was made, and honestly we had no issues with them. We did not want to switch to Debbie Lane because we had nothing but issues with them when we first opened, and they always acted like they were doing us the favor. We insisted that if O'Reilly were the ones forcing us to switch, they needed to make sure everything was set up the same way at the Debbie Lane location. We were reassured this would happen, so we let it go.Apparently, this was not done and they have supposedly been trying to collect a debt from us since August that they opted to just send to collections and the only email we recieved was from the collections company. Now the balance owed is affecting our credit, when they entire time we were thinking they were running our payment weekly. We found out the manager Christina was calling the outdated number on file, so apparently google doesn't exist if you work for O'Reilly. They also claim they have been sending us emails that I conviently cannot find in our inbox, all mail, spam, or trash.We also never have any issues recieving emails or phone call from Autozone right across the street, and they had absolutely no issues collecting our payments on our account during the same time period that O'Reilly has supposedly been having so much trouble doing the exact same thing. In fact, O'Reilly is the only distributor we have purchased from that we have this issue with.Autozone will print weekly statements and send them with the driver just to go above and beyond and ensure their commercial clients are on track and taken care of. Their district and regional manager will reach out if their is any past due balance, etc. The previous O'Reilly location was also great about this, but not Debbie Lane. I also don't know how its possible to owe a balance and yet even when their drivers are bringing more parts to us, management doesn't send a statement or make us aware of the balance or even ask to have us call the store. Shoot, we are less than 5 minutes from this location, which would have been a very easy visit to collect payment, but I guess that is just too much work for Christina and her team.As much a they may want to argue that it's our responsibilty to stay on top of this, the reality is we tried to avoid this in the first place but O"reilly forced us to switch stores. So again we tried to eliminate issues by asking them to set us up on the same weekly payment schedule as the prior store. There is only so much we can do on our end to avoid issues arising if the other party has no intention of operating in the same manner.As a master mechanic, business owner, and community member, if you are a consumer avoid O'Reilly and shop Autozone. They will provide you with better pricing, service, communication, and customer service than O'Reilly ever could, and they may even help to save your credit also.**Got to love typical O'Reilly's service, their form of help is for you to contact them from a link to a page that can't be found. We tried having the manager Christina call us back before posting this review, but she has not returned our message. **
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January 2024 by Vincent Lacy
Great prices
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January 2024 by Chris Owens
Friendly service
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January 2024 by CG SII
Always good service, and if they don't have what you need, they'll point you in the right direction, even t9 other auto parts stores.
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January 2024 by Fernando Vargas
I liked that they serve well and have excellent service
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January 2024 by Lonnie Ingram
Nothing special I just needed my engine light checked sorry to say I have an issue my 02 sensor
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November 2023 by Mitchiko Jackson
Great customer service! Always greeted with a smile and willingness to help.
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November 2023 by Bret Carroll
Please tell the staff that was there today not to treat people with disrespect. I just needed an air pressure gauge and have never had such a disrespectful person serve me. I was raised to say sir and please and thank you. This is missing from your staff.
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November 2023 by Doug Fuller
asked for blinker bulbs for Volvo did not have time to take bulbs out prior purchase so , very hard to get to them, so trusted sales guy, go home take apart car open package ,go back to get right ones , get ticket from cops no blinkers, oriles would not swap bulbs ,package was open electric part no returns, buyer beware it was an 1157 bulb it cost me a day and 200.00 bucks
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November 2023 by Natalie Hahn
Got a battery they were pretty quick getting it and tested it for me.
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October 2023 by Jeremy Jones
Great place to shop auto parts and employees are helpful too!
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October 2023 by Justin Creed Petty
Terrible customer service and Johnathen W. Is rude and hateful. Immediately gave me problems within the first few seconds of talking.
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October 2023 by Brandon Duarte
Horrible customer service experience. Guy was very rude to me at register because I asked to see the different prices on filters. When asked if his Co worker was the manager I was met with the same energy. I'll be taking my business to autozone. Date 09-30-23 time: 530 pm for the upper managers that want to review this issue.
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September 2023 by Jeremy Santillan
We've always done business with the store. So far, it has been downgraded. Last Saturday, we wanted to get a new battery, and we always used the same phone number that we used on the account to get the warrant. Zak said it wasn't in the system. These guys will not help you. Zak had a lazy attitude. He didn't even want to even try to help. We asked for a managers help. But this other guy has long blond and white male like in his 20s. Had a childish behavior. He kept making excuses and walked away to gossip with his buddies. He yells at the customers, too. Other O'reilly stores, you have a better chance of getting some decent customer service. But not this one. People I recommend taking your business somewhere else, especially when it comes to warrant. Where they honor a warranty. EXAMPLE : Advance auto parts down in debbie, honor their warranty. Always advise to take a picture of your receipt of purchase in case they can't find it. But these guys in this O'reilly will take your money without giving you any advice. Do better, O'reilly.
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September 2023 by Montana Kidd
My sister and I went there tonight the young man was so nice very helpful I think his name was Shawn...thanks yall
