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July 2024 by Britney King
Just barely moved to the area and needed some help getting my license plates changed. They didn’t even hesitate to help me, and for free too. Super grateful for the help!!
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July 2024 by Nicole B
*I did not receive service from NTB- this review is based off of my experience attempting to have service completed.* I called NTB this morning to see if they could replace my tire and was told the wait was around 2 hours. As such, I went on their website to book an appointment for later in the day to secure an appointment later in the day if one was available. I found it odd that the website had appointments available every hour of the day but regardless, I booked an appointment for 2.5 hours later to account for the wait they informed me about. 30 minutes before my appointment, I get a call from NTB asking me to come an hour and a half later at 3:30 as they were backed up. I asked them whether my appointment would be pushed back again or canceled to which the man on the phone hesitated and put me on hold to check. He returned to tell me that they could not see my that day. I found it upsetting that the plan was to string me along all day and keep pushing my appointment and then ultimately cancel my appointment as they knew they didn’t have time for my appointment
. While the man on the phone was generally professional, there was no apology provided regarding this inconvenience. Additionally, while it is not his fault, I informed him that it is very misleading to see hours of open appointments online just to receive a call and be told that walk ins will be prioritized and that the appointments online do not accurately reflect their ability to fulfill those appointment requests. I gave them 2 stars because I appreciate the call and not making me drive and wait just to have them cancel my appointment. However, based on their good reviews, I expected more.
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July 2024 by Jordan Rucker
Came I. 30 minutes before they closed on a Sunday afternoon and they fixed my flat in no time! I’m grateful they were able to get me in and safely back on the road.
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July 2024 by Erica Dominguez
Mr Dolan was nice and very fast had a 20min wait. Every where else was an hour wait time.
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July 2024 by Jessie Bishop
I made an appointment for 12pm, purchased 4 tires and I’m still here, but Mr. Dolan made my stay alot earlier by periodically checking on me and giving me an update. He even let me use his phone charger, he definitely displayed great customer service when no one else did. Great job Mr. Dolan.
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July 2024 by sasha chesnut
Had great customer service from Dolan. He was professional and courteous. I would definitely come back here. He was extremely helpful.
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July 2024 by James Adams
Excellent service, had a nail in my tire. Repaired for free, took about an hour. Will go back for all of my tire needs.
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June 2024 by Karter Foster
Very professional and willing to help. No charge for a tire patch and they even threw the tire back on for me!
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June 2024 by Amy Senato
They saved the day for me! My tire pressure was a 12psi in my front passenger tire. Not only did they fill the tire, but they fit me in the schedule the same day and had it patched by lunch.
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June 2024 by Hannah Gribble
Had a low tire pressure that was a quick repair. The service was great and able to get me in and out!!
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June 2024 by brittany watson
Great customer service got me thru quickly and was very friendly even while they were obviously understaffed. Very thankful
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June 2024 by Alix Lanzafame
I have came to NTB a few time and it has always been a pleasure to visit. All the staff is really nice, patient, and I can tell very hard working. People may not be fond of waiting but these guys are here all day working on cars. They were fully booked when I came but still offered me to wait & I decided to just schedule a time to come back and it went smoothly. The same guys were still here when I came back and were still happy to be here. Chris has always been helpful and is usually the one who helps me out at the front for whatever I may be needing. Shout out to all the guys in the back too!
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June 2024 by Dre Maul
Jake and Chris went above and beyond to find me a tire that fit my truck.
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June 2024 by yousef t
Got my car alignment done here. This is the only place that got it done right. Came back today to fix air pressure, and "Chris" took care of me instantly. Very friendly and professional team. Thank you so much
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June 2024 by Sparcle Holder
Jake is the BEST! I came in needing a patch and no spare. Jake was kind, helpful. Although they were super busy he made sure I left ok for the night. We need more Jake’s!
