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December 2023 by Jonathan M.
I have been a loyal customer of Zips Car Wash, particularly at their Arlington location, where I consistently received excellent service. The friendly and accommodating staff there always made my experience positive, reaffirming my decision to maintain a monthly subscription despite my busy schedule and often lack of availability to maximize the cost of this subscription. I understand that I end up averaging more than just paying as I go, but the customer service was where I really saw the value.Unfortunately, my recent visit to the Mansfield location was a stark contrast to what I have come to expect from Zips. Upon arrival, I encountered Billy Smith, who introduced himself as the Store Manager. The interaction, lasting barely 30 seconds, quickly turned unpleasant. I followed my usual practice of holding my subscription sticker up to the windshield, a method acknowledged and accepted at other locations, including Mansfield in the past. The reason for this practice is that I do not add any unnecessary stickers to my vehicle anywhere. I have even removed the badging off of my vehicle that distinguishes it as the performance version of my vehicle to maintain a minimalistic look. However, Mr. Smith confronted me about this practice, raising his voice and threatening to deactivate my account for this action. His tone was unprofessional and his behavior escalated to issuing threats, which I found both shocking and unacceptable.This encounter has significantly impacted my view of Zips Car Wash. The exceptional service at the Arlington location was the primary reason I saw value in the monthly subscription. The conduct of the management at Mansfield, however, does not align with the core values I believed Zips represented.In addition to this regrettable encounter, I've consistently noticed that the Mansfield location falls short in another crucial aspect - the drying process. Unlike the Arlington location, where my car always leaves well within acceptable expectations for being dry, the Mansfield branch repeatedly fails to dry cars sufficiently. This consistent oversight further diminishes the overall quality of service offered here.This incident and the ongoing issue with the drying process have significantly tainted my perception of Zips Car Wash. While the Arlington branch exemplifies the company's potential for excellent customer service, the Mansfield location sadly fails to uphold these standards, both in customer interactions and service quality.I am compelled to write this review with the hope that the district manager for the Mansfield location will address these significant issues. It is imperative for the management and services to reflect the company's values and meet the standards exemplified by branches like Arlington.I urge the Zips Headquarters to contact me to discuss these matters further. The situation at the Mansfield location needs immediate attention, both in terms of customer service and service quality.
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November 2023 by Rachelle Sosa
The good: the guys were very nice and overly friendly to sell me a monthly membership of $45 which I am so glad I didn't do. The bad: the $30 wash that I bought didn't do half of what they said or would do. It was the nicest one that was supposed to clean and shine my tires and put a nice coat of wax on my car. The ugly: the wash didn't touch my tires at all. The wax was not there. The dryer didn't dry my car, I did it by hand and worse was having to change 4 times to find a vacuum that actually worked. An entire row was turned off then the ones that were working weren't really. The suction was awful on most of them and I finally found one at the very end of the row that was working. This was such a waste of time and money. Go somewhere else.
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November 2023 by Lisa Wynne
The location at Little Road and 20 is awesome! The one in Mansfield has impatient employees and the brushes seem to hit the car much harder, yet my van isn't any cleaner. I MUCH prefer the Little Road location.
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November 2023 by Deanetrias West
Horrible experience!. Didn’t clean anything off my car not dirt bugs and even some car marker writing off my car. When I told them, the owner stated that no car wash takes everything off especially not the back, which I strongly disagree because I love the one in Alvarado off of 67. Stated they will not do a re-wash that’s why people pay for monthly memberships, why would I pay for a memberships when you can’t even wash my car at all..looked like it didn’t even get close to my car to even try to take everything off. I ended up having to wash it by hand. Would not recommend!.
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November 2023 by Shawna
They had a great membership offer, I signed up & drove through the car wash. The back of my SUV is still dirty because the attendant didn't scrub or even hose down the back & the car wash equipment barely touched the back surface.Billy was so nice, but the quality of the finished product is just okay..... if only I could go through the car wash backwards ?
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November 2023 by Bruce Dalziel
Regular user of this particular Zips in Mansfield, I once again realized what A-1 place it is. It’s kept up like no other place I know of. The stalls are clean of debris. The vac system is strong on all outlets. And Billy will fix anything quick if it clogs.
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October 2023 by Olivia B.
Went for a car wash. $18 for a quick wash and I vacuumed my car. Pretty expensive. They didn't provide any other service or items (like rags to dry or clean car.
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October 2023 by Beaver H.
I have had two cars damaged. One as a result of scratches to the side of my vehicle and another where the roof roller cracked the glass on my sunroof. The manager submitted a claim and both were denied by the Zips customer service representative as "normal" scratches not caused by their system. Would not recommend their car wash.
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September 2023 by Bailey B.
0 stars. Do not recommend. Went to to body shop to tell them about my car being damaged and he said I was the 4th one... and a lucky one because one lady had the washers go completely through her windshield. Zips damaged my car and i have been waiting on a check to fix it for 2 months now. Zips is unresponsive. No call backs. No emails. They have yet to make it right.
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August 2023 by Cindy Vela
I never thought I would buy a membership for a car wash but I was kind of in a hurry and said yes to just get thru. This has been surprisingly great! Love being able to drive up anytime, many times a month to get my car washed! Love it!! Thank you Billy!!
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August 2023 by Courtney Breazeale
One of the BEST car washes I’ve ever been to! I was taking my mom’s car to get washed and vacuumed really well and the manager, Billy, came to help make it look extra good! He let me use his own personal tire shine “cover all” to make her tires look beautiful. The wash was excellent and the self service vacuum, towels, and all purpose/window spray helped me detail my car as thoroughly as I wanted. Highly recommend!
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August 2023 by Alex Reyes
This deserves a 1 star but we all know 2 stars show up better for whatever reason.Probably one of the worst car washes in the Arlington/Mansfield area. Decided to try it out because I was driving by. The guy sold me on the 1 month of the premier membership (their top wash) for $10. Not bad right?The car wash always left my vehicle soapy. Not just a little bit. There was always soap in every crevice or falling from my mirrors etc. The tire shine never worked well. On two tires it was spotty at best and the other two tires were dry af.The other benefits from the premier wash never seem to be applied to the vehicle. Felt like a $5 car wash every time at best.I called to cancel my membership and they tried to sell me the pro membership for $30 then went down to $15. So now you know, that’s an option too lol. But like I said the car wash is TERRIBLE.
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August 2023 by Natalie S.
DO NOT RECOMMEND. Several issues. Spent $28 on a car wash for my car to not be fully washed. I drive a Chevrolet Traverse and the entire back hatch / window did not get cleaned. My passenger side mirror broke. There was a bee infestation in the trash cans which sit directly underneath the vacuums. So I spent my time vacuuming my car and vacuuming up bees flying around me and inside my car. Nasty. When speaking to the manager they explained my car will never get cleaned due to the design of a car wash and that's why the cleaner and towels are provided, but I haven't had this issue with other car washes... He also said he would submit a claim for my mirror but turned around and said "we don't do mirrors" it says right there on our window.
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August 2023 by Cin J.
I needed to get both my vehicles washed this morning so even though the pictures are my truck (the second vehicle) my review begins with my first vehicle (Kia Telluride). I'm in line and an older gentleman came to chat. He inquired on if I had a membership. I told him I dont because I prefer a full service option. He suggested I go to the full service quarterly and use zips for the unlimited option. I told him it's something to consider. I got my Telluride done, left, and came back on my pictured Nissan Titan. After the carwash I got to vacuum and noticed that my passenger side looked like it didn't get rinsed (pictured), my tailgate has dirt still pilled on it like it wasn't washed. Now I'm mindful I got the basic wash but I assumed the basic wash would rinse the soap off and wash the dirt off the tailgate. I pulled back around to let the now younger gentleman know it didn't do either. His response "I don't know what to tell you"! I inquired about the Clean Car Guarantee they have posted. He said that's only with the membership. Needless to say, they have completely assured me they are not the membership I should pay for. I'll ZIPP right by them! It's a million car washes in every city.
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July 2023 by Marlon
This was my first time coming to the zips car wash in Mansfield and Billy explained the memberships very well and got me signed up within a couple minutes. My car went in dirty and came out cleaner than I expected. I will definitely come back for more washes in the future thanks to Billy and his great customer service.Services: Auto detailing