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May 2025 by Quinita Young
The store was clean, and customer service was exceptional.
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May 2025 by Ever Ramirez
old style clothing. High prices . the same clothing you can actually find at Ross the only good thing I saw was having the store clean other then that not my thing . Bad choice just go to the actual Nike store or Ross for half of the price .
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May 2025 by Roxanne Rodriguez
Not what they used to be.
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May 2025 by Diane morris
Clean, organized and customer friendly!!
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May 2025 by Cynthia Davis
Cindy D is so awesome, she’s is always smiling and very helpful, and pleasant we should have more like her and it is one of the best stores and clean store in Mansfield. I love this store, and I have my family love in the store. , Kohl’s In Mansfield it’s so clean and the people there are awesome.
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May 2025 by NickyNick
I brought a Aroma Portable Expresso Maker 3/9/25 at Kohls store 1181 Mansfield, Tx. The cashier couldn't get the item to scan so she typed in with another code which I didn't realize. I used my Kolhs card for the purchase. After changing my mind, I tried the return at this same store as well as a Keller store. They could not find the purchase. I went back to the Mansfield store to return again Sat 5/3 and they couldn't find it. My 3rd attempt to do a return. I didn't have the receipt at first since it was on the store, Kolhs card. They should have been able to track it they said, they couldn't.
I got home, found the receipt and immediately called the store back and spoke with Mgr Fernando after seeing the cashier rang it up as an apparel item which doesn't match the item skew. Fernando was very nice and understanding. You will see attached, the Kohls website pulls up the skew that the cashier scanned as a Jr. Crew pullover shirt? The skew she used is entirely different. Fernando says to bring it back in and he would credit it. I told him I lived far and will come soon. Since I love 40 mins from this store, I had to make time to come back. When I went back in the store yesterday, Fernando wasn't there. A lady manager took the receipt to the back and told me I would have to wait when Loss prevention could view the tape. They of course were not there. This frustrated me. So this store after their cashier rang it up incorrectly, I have driven 4 times to return 40 minutes away and it's a product on their shelves refused to credit my account again and after Fernando said he would, I told them that. They could have called him even if he wasn't there. I think he was on lunch they said. I also had to make a payment since it was due. The store manager Jorge refused to take it back telling me the same loss prevention needed to view the tapes although that person isn't in the store today. When I asked for corporate 262-703-7000, the number sends you in a circle with no one answering. I also called the number the owner just posted which was a waste of time as well. Kohls doesn't have an customer relations area for complaints and the only people you get is customer service or online who has no clue. I will be canceling my long time Kolhs card because of this but they better credit my account and refund my payment. I will not make another payment on this account. That Mansfield store is the worst. I should have known when I went to check out how during this coffee purchase how distracted the cashier was. She was busy chatting with the other associates and I had to say are you going to ring me up? If you look at the photos, even a blind person would see the cost of the coffee make minus the $5 rewards is consistent to what I brought and not this junior apparel item, that's how incompetent the store manager was. Look at the situation and do the work instead of being inconvenient to your customer to burn gas 3 to 4 times on a mistake your store caused. Rediculous.
To the owner's response: Send a private message when everything you needed is attached in the photos. The day of purchase, who rang me up and the ID which is trackable. The phone number you gave does not resolve a complaint, just a bunch of sorrys, we don't have that information or can help you. You should have responded, go back to our store and we will credit your account fully plus have credit services refund your payment you made. That's how you service a customer.
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May 2025 by C. T.
The store overall is ok. I visited today for the first time. I planned on really looking around for a while but the store was so HOT! I felt like I was sweating! Was uncomfortably warm!!
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May 2025 by Karen Green
Great store. Great location.
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May 2025 by Mary Ann Lewis
They all ways have good choices, clean store, and friendly employees
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May 2025 by Waheed Adekunle
No comment.
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April 2025 by Yolanda McPherson
Very relaxed shopping experience. I went during an off peak time. Didn’t find exactly what I was looking for, but I was able to find a dress that I’ve been looking for, so I was very pleased.
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April 2025 by chad tassin
Good location, large and well stocked
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March 2025 by Shelby Phillips
The fact that I got 20 dollars back in STORE CREDIT when I spent 85 dollars on a dress is ridiculous and really explains why nobody shops at Kohls anymore.
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March 2025 by Giovanna Phillips
I used to love coming to Kohl's, but they've changed everything that was good about them, from the affordable clothes to the customer-friendly return policy. I bought a season's worth of clothes annually, but I have zero interest in shopping at Kohl's anymore. The bare stores indicate they've run off more customers than just me.
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March 2025 by Juan Benavidez
Great products !!!
just be aware most of the employees with a nasty attitude specially after 6 pm
