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March 2024 by Linda Hall
Heather is the BEST!
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January 2024 by Anisha Ravi
I didn’t even go into this place for my massage and they left me with a bad experience trying to schedule an appointment. I had my first appointment booked for yesterday which the spa wanted to reschedule a few hours before my original appointment as the therapist they had scheduled for me doesn’t do the service. I gladly accommodated them to today without knowing my husband had plans for us. When I called back to tell them the new time wouldn’t work for me they said they would have to charge me the cancellation fee (50% of the service) to make this change now as it’s within the 24hr policy. This whole need to reschedule started with the spa requesting this within 24hr of my appointment. How was I supposed to follow this 24hr policy when they couldn’t and when it was less than 24hrs to my appointment in the first place? And why do I need pay to reschedule an appointment they requested in the first place. I unknowingly gave them a new time that wouldn’t work for me and they couldn’t make an exception when this whole reschedule was started by you?This left a bad taste even before going to this place. It’s the principle you follow. The employee told me it’s free to reschedule within 24hrs if the spa requests it (for whatever reason) but not when I said the new time wouldn’t work for me?
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January 2024 by Nolan Webster
Very unfortunate experience. My fiancée has gone to this location two times in a row and has had problems with the service. The first time after asking multiple times for more pressure, the masseuse would not give her more pressure.To make up for it, the manager called and offered a so called “free upgrade”, not clarifying what this upgrade was, we were led to believe it was a free massage. After calling to schedule and then going in for the massage, no one clarified she would be charged. Upon leaving she was charged $130, a price she was not made aware of until after the service.I understand companies only want your money, but this is a scummy way to do it. Taking advantage of a poor experience and using it as a cash grab to wrangle in another vulnerable customer is not a way a company should do business.I’m sure the massages are great but be warned. Ask about costs, clarify at least three times, and don’t let them take advantage of you.
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January 2024 by Patrice Hall-Oliver
Excellent service. Love my massage therapist Rebecca. She is pleasant, efficient and has the best hands ever.
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January 2024 by Patrice Oliver
Rebecca is wonderful. I have been seeing her monthly for over 6 months and she always hits all the right spots.
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December 2023 by Emily Real
If you use the app to book sometimes there will be mess ups with appointment times/therapist. I’ve gone to multiple MT at different locations, Chris is a constant for me! He is comforting, Fantastic with DT and med/light pressure, I recommend him highly!!
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December 2023 by breanna frederick
Rebecca is amazing for deep tissue massages. Front desk ladies were very helpful and got me in and out in a timely manner!
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December 2023 by Jay Star
Perfect start to my bday weekend. Service was great!
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December 2023 by Will Lane
Rebecca does the best deep tissue massage i have ever had. She actually gets the knots out and works the areas that hurt!
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December 2023 by Ruby Villafranco
Excellent service!! Feel so relaxed and chill when I leave here. Definitely the best membership I ever purchased!
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November 2023 by paula williams
I normally go to the Arlington location which I love I mistakenly put myself on the waitlist at Mansfield I called to explain and was told I would be charged 50% to cancel (though they had literally just called to book my appointment from the waitlist) I went ahead to appt the front staff were very inattentive to guest and short with their answers the therapist was running behind fine things happen but I was told I would receive my full hour which I did not the massage itself was mediocre at best as the therapist yawned and barely any pressure whole appt I WILL BE DOUBLE CHECKING FROM HERE ON OUT TO MAKE SURE I AM NEVER ON THE MANSFIELD LIST wasted package for this month
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November 2023 by Dr. Karen Jackson
High turnover of front desk staff. Multiple reminders of appointments as you're charged for cancellations the day of, but they can cancel your appointment the day of without any type of compensation. Massage therapist is pretty good.
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November 2023 by Jasmina Bhakta
My facial and massage was amazing! I love coming here. It’s so relaxing.
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November 2023 by Sharmin Ara
Heather and Leanne. These ladies deserve recognition. Every second with them is productive - they don’t mess around. They target the exact areas you request; you don’t leave feeling like what you came in for wasn’t taken care of. I do recommend pre-booking if you know your schedule. Leanne has amazing availability during the early/middle week if you’re able to find the time. Heather books up a bit in advance so if you fall in love for sure always prebook with her if you can!
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October 2023 by Jay Cali
It was my first time in a real massage place & I loved it! Everyone was so welcoming & so nice! Eliza was my massage therapist and she was amazing all around! I enjoyed our conversation as well ! She is hilarious ? !! Eliza got me feeling like a whole new woman too! She stretched out my sciatic nerve area & it helped me so much!!! I’ll definitely be back next time I’m in town! 5 stars!
