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June 2024 by Chef Sonya Dorsey
I'm so disappointed we went to open another business account, we scheduled a full week ago, they left us waiting, finally get to us and they can't find the appointment, they treated us like it didn't matter, like our time was not valued at all, then told us they would try to squeeze us in and left us sitting, we just left, they never tried to come and speak to us, I am very upset to be treated like we didn't existed, my husband and I run a business and explained we are only closed on Monday last week when we came in and it is very important that we get this done, and yet we still were treated as though we didn't matter, we have 3 chase accounts and have never been treated this poorly, the person that helped make the appointment treated us like we were ignorant........ I'm not happy to have wasted my time trying to get this done and being treated poorly is a slap on the face.
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June 2024 by Christopher Kyle
I met with Ronalsha this past weekend to open a checking account and she was so helpful in explaining everything to me. I loved that she was able to hold a conversation while also helping me with opening this new account. Every time I go in they are smiling and kind, glad I was able to meet Ronalsha! Also make sure you schedule an appointment when you go in. The bankers guided me through that as well!
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May 2024 by Josh P.
Large building with no employees....
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May 2024 by Daniela Giselle
Thank so much Denise!! She helped us set up our card and app, she we beyond patient and explained everything. We recommend making an appointment with her!!
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April 2024 by david self
Terrible place, will NOT answer a phone call, have called for 2 days and after at least 10 tries and making me listen to automated messages that took 2 minutes each time I got the sorry all agents are busy.....Go up to the bank and not much better.
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March 2024 by BananaSeed
I made a payment inside the bank but I was short of TWO CENTS but the clerk told me to pay in full or I still owe it. So I went home to collect TWO CENTS and came back to pay. Recently, I came back to make another payment by drive through, but the clerk didn’t give me TWENTY CENTS change but I didn’t ask and left. A TWENTY CENTS FOR A LIFE LESSON.
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January 2024 by Mikkena Porterfield
Terrible experience!! Went in this past weekend for my appointment to meet with a banker to change my last name since I just got married. I met with a lady named Ronalsha and everything seemed to go fine. Yesterday I got my new card in the mail expecting to see my new last name on it and it was still my maiden name?! I called a general customer service # for Chase and the guy explained that they can’t change last names at their banks and that I have to fill out some form and mail it back in order to have it changed.. why did this lady waste a whole hour of my day then?! They need to do a better job of training their bankers, this is just ridiculous.
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July 2023 by Haley Sloat
Salman was awesome
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July 2023 by Kathy Severe
Everyone is always very friendly and extremely helpful
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June 2023 by John Champion
No one answers the phone.
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April 2023 by Ashley H.
Bunch of pathetic idiots incapable of helping anyone. I've been a customer for over 10 years and all of a sudden my accounts are closed and they refuse to give me my money out of my accounts.
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March 2023 by Shelly West
Thank you to Janis who assisted me and was extreme helpful as well as professional. She improved my spirits that day! Thank you!
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January 2023 by Mike Chamadias
Would put 0 if I could. Just incompetent people working all over the place. 2 bankers on staff in the middle of the week on the third day of the year. I’m told to wait for Maria as she finishes up, 5 people walk in and this lady walks in last and has a meeting with “Doug” who isn’t even on staff today. So she has to meet with Maria, I’m then told I have to wait until after the lady. After waiting for 20 minutes. They also have no AC…dump. Go to sublet and 360, 8 bankers on staff and get told that they’ll have to check the calender to make sure they can fit me in, sit for 2 seconds and get helped. Efficient and friendly. Ask for jim brown.
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November 2022 by Marco Ramirez
ATM is always out of service @ this location and camp wisdom location. Can anyone explain why this is a reoccurring issue?
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November 2022 by Sean Moore
Went to this location, which is closest to me, to open a business checking account for a newly registered LLC. Walked in and the bank is near empty, which is typical here. There's a lot of empty desks and some hidden tellers in the back. After a few minutes of waiting in the open area, I walked over to an associate to ask for assistance. He informed me that because he was an associate banker, he could not help me setup a business checking account. I would need a banker, and the single banker at the location was booked for the day. I only saw one other banker, and she had headphones on and appeared to be doing some online training. All good, I knew before hand I could have done this online, but I preferred to go in and ask a few questions about financing options for the business. You know, personal banking. The associate banker told me "because you need a business checking and not a personal, this has to be done at a branch, it can't be done online." At that moment I knew he was undertrained/misinformed so I left the location and went home. It took me all of 5 minutes to setup, just some personal details and uploading one document. This bank seems worthless besides the hidden tellers in the back, not sure what is going on but it doesn't feel like a bank. It feels like a weird empty office with junior staff and some ATM's. Disappointed to see personal banking is no longer a thing.
