-
July 2024 by Jasmine Burchill
Bought a cord that was the wrong size but they have a ridiculous 15 day return policy so we ended up wasting our money. Will definitely buy from Amazon from here on out.
-
July 2024 by Vickie Patton
Had a scheduled appointment with Geek Sqad. It was timely and efficient.
-
July 2024 by John Header
Techs did a great job of cleaning up my laptop computer.
-
July 2024 by Candy Hoelscher
Bought a refrigerator 2 days ago. Scheduled for delivery today. I explained how they would have to go thru the back yard and patio door. The salesman knew all this. And so did the delivery driver when he called on his way here. When then showed up he parked in the street instead of backing in the open driveway blocking the street. I could not understand a word he spoke. He refused to change out the water line which had a value on it. I had already turned off. He called some one.She an I had words over the water line which was part of the agreement. I had measured the patio door it would have came thru. The old fridge came in an it was wider. He refused to help me lift the 1 door off. I am 70 yrs old a could not do it by myself. The woman on the phone had already told them to cancel the delivery. I told him I would call my neighbor to help. He said they were out of time. I have been trying to call salesman numerous times. No answer. Keeps going to a different call center. Terrible customer service
-
July 2024 by Daniel De Leon
I am a Best Buy plus member. I went in to purchase a wall mount for my 65" TV that I bought from Best Buy last year. Not even a year ago! I asked if they could install the TV mount?
They informed me that I would have to get the Geek squad to install it? I went to Geek squad and they wanted $270 to install mount! The mount itself was $149! So, I would have to pat over $400 total!? And this is the service that I get for being a Best buy plus member!?
Great customer incentives to keep me being a member!
I'll be canceling that membership!
-
June 2024 by Genina Torres
Gave me a hard time picking up my son's online order
-
June 2024 by Ric Duppstadt
Received a faulty laptop. Went back at earliest opportunity possible. 2 weeks and 2 days after purchase. Used literally one time. Just wanted to exchange for a working unit. Was told too late. Window for that closed 2 days ago. “Should have purchased the extended warranty.” Really? Have to spend extra just to make sure we get a working unit? FAILED with bare minimum customer service. They wonder why their brick and mortar stores are struggling. We are joining the masses and will never purchase from Best Buy again. Would have rated 0 stars if possible.
-
June 2024 by Corey And Ronnise Mitchell
A typical visit turned into an hour long adventure and Jai was our redeemer! Ok, a little dramatic, but in all seriousness, Jai exhibited patience, understanding, persistence, and peace while leading my family through a journey to finding a solution to a problem no one knew would be so extensive. We are grateful to have shared this moment with her. Thank you so much for being the epitome of great customer service!
-
June 2024 by WARE'S GIANT TIRE SERVICE
This is. The second time I have tried to buy a new computer and 75 TV and can't get anyone to wate on me .sorry Best Buy taking my bisness elsewhere.
-
June 2024 by Russell Collier
Great!!!!!!!!!!
-
June 2024 by gen lamas
Customer service is horrible. They have like 10 employees walking around the store “helping” but a line to check out. Make it make sense .
-
June 2024 by colby jack
Still gotta love best buy
-
June 2024 by Tina Hargrove
Great customer service.
-
June 2024 by Barry Scott
Stopped in to grab some computer accessories. Could not find what we needed. SA was able to locate the items, and we were on our way.
-
June 2024 by Angela H
Patient and great customer service ?
