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February 2024 by Chris Lambeth
Sub-par customer service on their best day. Apparently even their employees (a) have no clue how to park or use parking spaces, and (b) could care less about the safety of customers making cash drops, ensuring those customers can't park close to the door. The entitlement of this staff is just astounding. I'm not a fan of big-box banks to begin with, but this branch really solidifies how terrible BofA really is overall, and how little BofA needs your business, wants your business, or even cares about their customers in the least. I'd rather bank somewhere else that has me drive even further to do business. Guaranteed, the extra drive time would be well worth it to avoid the BofA Mansfield (in)experience.
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December 2023 by J
Garbage location, they never answer the phones. Don’t trust anyone here
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September 2023 by joy mae
Got a great experienced in opening new account from this branch. Everyone is helpful. The branch has less customers when we came around 2pm . They are very accomodating, its a very well maintained Bank of America branch. They take time in taking care of each customers concern. ??????
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September 2023 by Shalonda West
I normally use the atm and this time I had to go inside. Never again. Stood in line forever with only one teller. Worst banking experience. Will be switching banks.
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September 2023 by Baby Lee3
I think the Hispanic female can't count money. She put more money into an account than what the money order had on it. Plus, she always wants to know what my money order is for. If she paid attention to her job, she wouldn't make the mistakes that could cause her to lose her job. She gave the account 27 more dollars than what the money ordered said. Oh well, not my problem.
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July 2023 by sheikh ibrahim
They never answer the calls.Worst bank service anyone can provide ever
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July 2023 by Erin Melyssa Boggs
Prepare to wait more than 30 minutes. This place is also set up strangely.
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April 2023 by D Zaa
This place is a disaster. They might as well close it.
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February 2023 by YVETTE AYIRE
Very poor customer service online. You don’t pick and don’t help in anyway. Automated voice is breaking all the time and one can’t even get instructions properly. Please work on this!!!!! It’s such a mess
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February 2023 by Robert Eden
Just one machine in the drive through, but only 1 car in front of me
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December 2022 by Tania Claros
This bank never answers the phone. I just had a simple question.
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October 2022 by Jamike Ekennia
Great customer service which was timely and efficient. The staff were always willing to help answer questions and provide good balanced solutions and some great advice. Haven’t had a single bad experience since I started going there months ago.
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September 2022 by Jamike Ebeh
Great customer service which was timely and efficient. The staff were always willing to help answer questions and provide good balanced solutions and some great advice. Haven’t had a single bad experience since I started going there months ago.
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August 2022 by Azmi Elqutob
Trying to speak to somebody for two days and I keep getting sent to voicemail. For a bank you’d think they would be put together. Shouldn’t be an issue to get a callback.
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July 2022 by Mexican Tohru
Why can't you be open later for call centers. It's ridiculous that at 5pm in the afternoon your closed
