-
July 2024 by Michael Herring
These jokers quoted me $950 to put tie rod's on a 2003 dodge dakota... about an hour or two at most including alignment and maybe $100 on parts, what's the other $650 for??ABSOLUTELY RIDICULOUS!!!!!! ( The lady on the phone was nice though)?
-
May 2024 by Silvaheart1995
Bring a gallon of milk for the guy on the phones. Trust me he’ll get the joke. Also bring your life savings. My sibling says they tried to charge them 12k for transmission.
-
March 2024 by Ken Rushing
They have great customer service and really appreciate their expertise!
-
March 2024 by Monya Foxe
I had my tahoe taken here thinking Kevin was still there, knowing he would tell me what I needed to know and be fair with pricing. It wasn't until after I received the text updates with the list of problems along with the pricing, that I felt a little suspect. I asked if Kevin was there and Lois said no, he's working closer to home. That's when I came to the reviews and saw where the original owner had passed and the name is no longer B&M Auto Specialists but Good Ahop Automotive. The pricing was a bit unexpected and the estimates I got for the other work is more than I imagined. I typically trusted B&M but I'm not so sure about these guys. There's one major problem I know I had with the tahoe but this new mechanic says it's something else that needs repairing which is over 3k and then they can assess for the other. I'm not going to move forward with all of the other work with them. I'll pay the $600 plus to get my back window up that fell and to check for other possible repairs but I won't use them for anything else.
-
November 2023 by Penny Scales
Do not let the 5 Star ratings fool you. I was not aware that the previous owner passed away and this facility is under new management. I have used this facility for years and will never again. I took my car in to get the rear brakes and right caliper replaced. They quoted me over $3000. They said the rear ABS motors needed to be replaced along with a lot of additional work they said needed to be done. I asked them to only fix the items I requested and they said that if I did not get all of the work done, they would not complete any of it. I had my car towed and repaired by another facility and they did a fabulous job and my bill was less than $800 and that included towing.
-
September 2023 by Brian Day
Been here twice. The guys always figure out what I can’t about the car. Good price & quick turnaround time. Recommend A++!
-
September 2023 by Nolan Dearborne
Thr best people!
-
September 2023 by Ron Linebarger
Refused to fix my truck because it was "too old" and had trash inside. Lois, the receptionist (and wife of the owner) was very rude. Veteran here, these people said "it didn't matter". I doubt the military discount is still in effect.It's sad the previous owners were no longer able to hang onto it (RIP Brian)
-
July 2023 by Branden Scott
Was not able to get service was basically told to not bring car there because they have too much business/money and cantvtake on anymore work.
-
July 2023 by Tami H.
B & M always helped out with any car problems we had. They are honest, good at what they do and reliable!
-
June 2023 by Solomon N.
Used for years, brought many cars. Loved Bryan. Staff was always friendly until this interaction. It has always been overpriced but for the most part I recommended this place to my family and friendsToday, the staff was very rude and condescending. I brought in my car after doing extensive work ensuring the problem was the alternator. I told them I did not just want to pay for a retest of this since I spent so much time on it, and that I wanted to get the alternator replaced. The lady on the phone became extremely condescending and asserted because I am not a mechanic I am not qualified to know what is wrong with my car or how to fix it, asking "what are your credentials" like a Karen. Later she calmly called me to say their tests exactly showed what I had said, bad alternator. Further she proceeded to tell me how they were gonna charge $120 to replace my battery cables which are like $20 and can be changed in a few minutes. She overall wanted to charge $900 for alternator change and two cable replacements and $128 for the diagnosis. Before they started I explained I had a warranty with autozone and could replace the alternator, and wanted to do so. They said they would do the test then see my options, fully aware that according to store policy they could not replace the alternator with my autozone one. The front lady called the autozone to confirm my warranty and proceed to tell me that I can buy one from them and then work it out with autozone, but I cannot bring them the alternator. So, personally I feel like I was led on to pay for exactly what I told them I did not want in the first place Wasted a day where I could have gone to autozone myself and got my warranty alternator and changed it myself. I felt they thought no customer has ever repaired their own car before, or their customers can't access youtube. Overall felt scammed and they didn't care. Not the type of behavior that makes me feel comfortable leaving my car there for any point in time. 0/10Alas, I hear frustration with others can be frustration with self.
-
May 2023 by Ryan Inlow
After being a customer here for years, I am sad to say I will never bring B&M any more business. I highly advise you to do the same.After the owner passed away, a new shop foreman has been hired who is incredibly unprofessional, including being quite rude. Not only did he refuse to accept my vehicle on tow, deeming it unworthy of spending any more money on, he was very rude to my wife and myself on the phone. He never offered any alternatives or suggestions. Just refused to help in any way.B&M used to do good work, and always at a fair price. But they have always taken extraordinarily long to fix vehicles. Often I would have to wait weeks between updates. But I knew I could trust them. Sadly that is no longer the case.
-
May 2023 by Candice J
I’ve had a few of my vehicles serviced here a few times and always had a good experience. I’m not sure if it’s under new management but I had a horrible experience. They had my car for over 24 hours and did not even evaluate the car. I called multiple times for an update and Lois was clueless to what was going on. I will never bring my car here again. Lois was very rude and unprofessional.
-
May 2023 by Phollowing Phil
I have used B&M over the years. And they have done great work. However, after Brian passed away the customer service sucks!! I recently went to have some work done on my car, and it brought in my analysis from AutoZone. The girl at the front desk took my analysis and repeated what I wrote down and told me it would $330 for their analysis of what AutoZone said was wrong, and it would take them 1 entire day just to do the analysis. I ended up taking my car to Pep Boys and they did the analysis for $99 and the fix was for under 400 bucks. Not coming back to B&M. It is a shame because the place was a great mom and pop business in Mansfield.Service: General repairs & maintenance
-
May 2023 by RICHARD BERNA
Always a good place to take your car. They shoot straight with you about everything. They always seem to have reasonable costs associated. Great place!
