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May 2024 by Lidia Iglesias
Very grateful to Bety, who was the one who did the entire process for me, very attentive, always attentive, I am very happy living in the apartment, I highly recommend it
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May 2024 by Jamie Talley
Betty and the leasing staff were super helpful when we were moving in. They are also quick to respond to any maintenance issues and make sure you’re living in the highest of standards. We are enjoying our time at the Grassdale so far!
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May 2024 by Joshua Ramos
I cannot express enough how pleased I am with my experience at this apartment complex. From the moment I moved in, Ms. Betty has been an absolute gem. She is always there to assist with any questions or concerns I may have, and her knowledge and professionalism are truly exceptional.The grounds are always clean and manicured, and any maintenance requests are addressed promptly and efficiently. The amenities offered, such as the pool and fitness center, are top-notch and add an extra level of convenience and enjoyment to living here.I have never felt more at home in an apartment complex, and I can truly attribute that to the excellent customer service provided by Ms. Betty. She goes above and beyond to make sure that residents are happy and comfortable, and it truly makes a difference in the overall atmosphere of the community.Thank you, Ms. Betty, for always being a phenomenal help. Your dedication and kindness do not go unnoticed.
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May 2024 by C Rice
Great apartment great location the staff is very helpful especially Betty super nice very sweet lady she helped me with Everything I needed everytime I asked her
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April 2024 by Nicole Huezo
Roxana helped me so much in my moving process, very professional, efficient, effective and always responded in a timely manner. So kind and sweet, thank you so much for bringing me and my son into our future Home <3
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April 2024 by Keidy Cruz
They serve very kindly, especially the person who helped us, her name is Betty, she is a very kind person, she was always helping us with everything with a good attitude and very friendly, by the way, this apartment looks very safe and quiet, I recommend it 100%
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April 2024 by CB S
So where to start, my mother has been living at these unresponsive apts for two years and she's been getting charged a lot for rent, it seems like the rent is always going up for whatever reason, every time she speaks to a leasing agent about getting AC or anything repaired they take their sweet time to come out and repair it. I wish I could give a half a star if I could.
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April 2024 by Ericka Harris
Haven’t been living here long and I love it and Mrs Betty is awesome at what she do
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April 2024 by Wilson Reyes
Do not rent in this place, where there are car thefts, there is no security and inhumane attention from the staff, after you rent you are condemned to having your credit stained and sent to collections, they are scammers.
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April 2024 by Yudisleidy Valdes
Betty I continue to say that you are spectacular, your attention I recommend you 100% I was very comfortable when I first started living here but since I decided to move from an apartment to a 2-bedroom one everything has been a problem, I would say that it is a disgrace, very disappointed that I am
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March 2024 by Mandy Hiett
I moved out in November of 2023 after living at the Grassdale for a year and some change. I would have given five stars, however I have taken three stars off for the debacle that occurred after moving out. While living there, maintenance was responsive and timely, the apartment was generally quiet, pest control was efficient, and there was overall nothing to complain about. Management could be a bit disorganized at times, but it was never egregious until we moved out.In late December I received a letter in the mail from the Grassdale stating that we had an outstanding balance upwards of $1800. This itemized list included December rent and many other confusing additions that didn't seem correct. We ended up going back to the leasing office and were accused of multiple things that would contribute to the outstanding balance - the only applicable ones being minor cleaning (negotiated down from heavy cleaning), paint, and a lost Ethernet cable. Altogether, we still ended up owing ~$200. Please note if signing a lease that the risk fee is not a form of security deposit and therefore will not cover these charges.Whatever system they use to issue balances was exceptionally buggy and stated that we still owed around $1000 even after removing the December rent (~$1300). After removing other miscellaneous charges, the numbers in the system still didn't add up and it was a long process to get down to the amount that was actually owed. This experience was a massive headache and should not have happened.
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March 2024 by Carlos Carvajal
Excellent service and attention from all the staff, especially Betty, since fortunately she has always resolved all my concerns and inconveniences, she is a very kind person and dedicated to her work, it is a very comfortable environment to go to the office, as I repeat , they provide a very exceptional service
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November 2023 by Larenzo Simpson
I had an amazing experience working with Betty. She's an awesome and kind person to work with. Betty is honest and kept her word in assisting with this apartment process. The complex is beautiful and needs more parking space and enforcement. Overall, I've had a welcoming experience with all the staff I've met. Thank you Betty and coworker up front. Patient and helpful.
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November 2023 by Elijah Campbell
Had a very fast and easy move thanks to Betty. I came in and told her what I was looking for and she gave me several options to choose from. She answered all of my questions and helped me throughout the entire process. Every time I called the office, someone immediately picked up to help me. Great experience so far.
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November 2023 by Israel Garcia
Many thanks to Betty, she is the best, very kind and professional in her work, she always has the best solution for problems, she is the heart of the property. She is very loved and respected by everyone. I hope they never let her go from here!
