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November 2023 by Raven Morrigan
ATM literally never works. My schedule doesn't allow me to get to the branch during business hours, so it doesn't matter how much money I have, I cannot get to it. Very frustrating
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March 2023 by Trent Spears
I’m here at the branch in the Manor decision this morning and had a terrible experience. This institution racially profiled. I when in to make a transaction and potentially open a business account. In the hopes of obtaining cash. The branch manager named “Bonnie” quickly denied me my request stating that “I would close the account before 90 days”. That’s assumption was made before she even knew my name or obtained any information from me. She took one look at me “an African American male of color” and assumed the worst. With that being said. I do not recommend anyone that is looking for a new financial institution to conduct business with independent financial. With a manager that represents any behavior of the sort.
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August 2022 by wynn
Great folks,clean and Outstanding Service
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October 2021 by Nikki Rush
I've only had good experiences while banking with them
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July 2019 by George Smith
Ignore the one star reviews. We've been banking there for years and I must say that that the people there are friendly and helpful and will work with you as best they can to help resolve issues. We deliberately moved our money out of one of the big giants and put it into a smaller independent :) operation. You can feel safe and secure using this bank.
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June 2019 by Mary McCabe
I've banked here since I moved to Manor and bought a house in 2003. Their customer service is outstanding and the bank employees are friendly, knowledgeable and know what they're talking about. I have not had even one bad experience in all these years. I highly recommend this bank!
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February 2019 by Amy Clark
Very friendly and helpful at all times. I love the personal service and convenient location. I use this bank for the my business banking and have found it very reliable and easy to use.
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January 2019 by Amit Desai
I have been banking at Independent Bank since 2008. Their customer service at the Manor branch has always exceeded my expectations. I highly recommend them to everyone.
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July 2018 by Luz Maria Oranday
I had a business account. Everything was fine until one of my business' managers went into the bank to try to do a transaction. Beth, the bank manager, realized that my business manager had a hard time communicating in english and suddenly they started tagging our account arguing that we were doing suspicious transactions. Moreover on top of being discriminated they decided to block our online access without even giving us notice.
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December 2017 by Isha Walls
Would not recommend this bank.i checked my account this morning and it was negative do to somebody hacking my card i called the 1800 number o. The back and they said it was nothing they could do go to the bank so i did. I went through the drive-thru wish they were open and they're inside Bank wasn't open so I told to tell her that my account and she asked me for my ID which I gave it to her she stated that I called the number on the back which I did and he told me that he can't do anything about it which I told her as well I also told her that it was my Christmas money and that my buddy haven't taken off and she told me there's nothing I can do about it nor do I not have any money in my account my account is negative nor did she try to do anything or get in contact with anybody else that she could do about it I would not recommend this babe the only reason why I chose because it was in Manor and was closer to my home and I didn't want to drive back and forth to Wells Fargo everyday to put money in my account I would not recommend this bank at all they do not help you
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December 2017 by P NATION
This is a bad bank i recomend you dont go to them
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November 2017 by Johnique Thomas
My grandmother passed away a week ago and I called the bank to ask about her SS check that hit her account today (11.22), when speaking with Tina, she offered her condolences and told me that SS may take the funds back. I hung up with her and called SS and was informed that the check was for the month prior but if a check is deposited next month, it will need to be returned. By the time I got off the phone with them, Tina had transferred the money out of my grandmothers account without my knowledge nor authorization. When speaking with the regional manager, Beth, all she said was "I guess it could have been handled differently" and offered to send me a policy she had to look for that took 45 min. My grands have banked with this bank for decades and now, I will close all accounts and tell everyone I can what type of people work there. A simple sentence on their policy would have been sufficient as we are not the type of people to not repay debts (as told to Tina as to the reason I noticed the check in the first place). Forget working on customer service, work on being decent human beings. FYI - I have already submitted a claim to SS to get the funds returned - they were very nice and made sure to tell me to NEVER bank with them again. -Shouneille Moore.
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December 2015 by sol perez
So nice and always helpful!
