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“These reviews do not lie. Cassandra was extremely helpful with my purchase today and made the transaction so smooth and easy. Thank you for making it a great experience!”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“Sean is diversely intelligent,
charming, patient professional. He taught me how to use apps & features.He was aware of my desires and my needs. He found me the perfect protective cover for my new cell with and even put it on for me. As I was leaving, he set up the page to set up Google Assistant when I got home. He is devoted to AT&T and his customers.
I don't what his salary is,but I DO know excellent customer service when I see it, especially post Covid. AT&T doesn't want to lose this employee. He deserves a raise.
If the staff is ½ as good as he is then I highly recommend this store. They care about their customers.
Sandra Farris Ealey”
“I visited the AT&T store in west Austin, to be specific, 1011 W 5th St, Austin, TX 78703 yesterday . As a new comer , I really need detailed instructions about mobile plan, as well as an economic choice. The staffs at that store really helped me with a passionate and professional attitude, the whole process is very effective and concise. By the way, the signal of At&T is very good as well. I appreciate it”
“Your staff member named Brayan, he is very accommodating and served us with his professional skills in dealing with customers. He deserves credit for his performance.”
“I was in Barton Creek mall and stop by the Booth to see if I can get my screen protector replaced and was surprised That the attendant stopped what he was doing and just took care of it on the spot. Great service!”
“This location is more concerned about their bottom line than helping customers. Profits over customers. But at my last visit, they seemed to have changed their ways, so I'm bumping a 2 star to 4 stars.”
“I came in with a lost phone
Reggie greeted me as soon as I walked through the door
Talked to my dad in Spanish ! I walked out with an upgraded phone , saved me $600 on top
Of that!
I wish there was more people like this back in my town ! THANK YOU REGGIE !!!!Now I get to make it to my flight on time ?? ?”
“Abigail was one of the best phone sales professionals I've ever worked with. I came in with an idea of what I already wanted online and she listened to our needs, informed us about a discount I wasn't aware of, and accessories based on our jobs. She was fast to serve us, incredibly patient, professional, and informed. I can't say enough thank yous because we urgently needed to replace our phones. I highly recommend this location and especially Abigail!”
“This amazing sales rep Cassandra sure dose know what she is doing is explains all promotions and helps everyone save $30 she multi tasks with her being the only one is store. Cricket is very lucky to have her.”
“I believe it was Tommy who helped me. Easiest and most helpful rep I've ever dealt with. Quick solution for a problem. Also helped me as a San Antonio rep had set up my account to be over billed outside of my knowledge.”
“Thank you so much Zoe for bridging the language barrier and helping me get my new fancy phone set up with ease! You are another reason we are still Metro customers! 2/10/24”
“(Translated by Google) The girl helped me a lot with my new line and activate my phone thank you very much(Original)La chava me ayudó mucho con mi nueva línea y activar mi teléfono muchas gracias”
“Great experience at ATT riverside, the customer service was great, and my experience was made especially great because of Chris Martinez. He helped me upgrade to a new iPhone, 10/10 experience!”
“Sean is diversely intelligent and knowledgeable,
charming,patient professional with
my desires and
needs in mind.
He found me the perfect protective
cover for my new cell phone. Before I left the store, he prompted the page on my cell phone to allow me to complete my task at home. He taught me how to use features and apps.He is devoted to AT&T and his customers. I believe that he deserves a raise, because Excellent Customer Service is so rare these days, especially post Covid
Sandra Farris Ealey”
“Katherine helped us so much the other day I promised her to answer the survey I received but I also wanted to give her a review , she has a very outstanding customer service I would totally recommend her to any friend or family member. Thanks again”
“Great staff, great store. Best to call ahead to verify they have the parts (screen replacement) on hand. Quick repair in less than 3 hours for cracked Pixel 7 Pro screen.”
“They have cool employee, quick and helpful. I am giving 5 star because the employee restored my Google account which I was searching for 5 years and transferred all the information from my lost phone. I recommend this Boost Store.”
“Best and easiest experience I’ve EVER had. In Texas, New York, and North Carolina. Go on a weekday! Process was a breeze, no wait, and Chris was the most knowledgeable & informative employee I’ve ever dealt with—honestly. I’ve never really trusted the mall Verizon’s, but now I’ll never go back to a different one. Best in Austin!”
“I had to replace my phone and had a great experience thanks to Robert the store manager. I even witnessed a disgruntle customer he was very rude, childish and started calling Robert demeaning names. To be honest I would have lost my job but Robert stayed professional, kept calm and tried to explain store procedures. I was really impressed with Robert’s professionalism. I would recommend the Verizon store to everyone. The service is top notch, the store is clean, and the reps are very knowledgeable of their products.”
“The staff at location on HI35 and Stassney were awesome. They were very helpful and caring. But the staffing on Congress and William Cannon were no help at ya'll. I went to apply for a progrom to lower my bill and they told me that i had to come back tomorrow. They seen like staff that don't go out there way to help people.”
“I had a very good experience with this location the employees are very friendly and knowledgeable. VICTORIA was very professional and assisted me with my phone issues and resolved them very quickly. The store was very clean and organized. I was greeted when I walked in with such high energy. Which I loved. I will definitely be returning to this location.”
“Austin was extremely helpful and knowledgeable. I was having issues upgrading my phone online so I came into the store. The issue was resolved in less than 20 minutes & my new phone should be delivered tomorrow. The staff is friendly and helpful. I’m glad that they are the closest AT&T store to me.”
“Rubi and Abril are absolutely amazing !! No matter how busy the store may be , they go out of their way to provide service that exceeds all expectations. If you need to visit a cricket wireless store, this is the location in Austin that you should be coming to. They need a raise and extra Xmas presents this year. :). Thank you guys for helping me in my time of need !!!”
“Skyler is so customer friendly, supportive & helpful. My niece & I came in, she has her Dad on her account. He had phone issues & Skylar was able to assist my niece & her dad, my brother. And get his phone working. My niece has had Cricket wireless for years & said Skylar and the rest of the employees are always helpful, kind & friendly. We appreciate Skyler's kindness & help. Thank you, Rose R.”
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“Fixed my Mom's cracked camera lens in less than 30 minutes!, Good as new! Went to another repair place down the road at South Park, they ordered the wrong part had my Mom's phone 2 hrs before calling us saying they couldn't repair it, also needed my Mom's lock code?? Cell Repair Techs diagnosed my Mom's phone quick and accurately, had the part in stock and had it fixed in no time. Superb service flawless repair thanks so much. Never leave this location!”