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February 2024 by Amanda B
I was super excited. Added enough to do a small section on my stairs (17 balusters and hardware) with intentions of also purchasing the other 106 balusters and hardware after installing the 17. Then the shipping brought me back to Earth. Haha The money we would have saved not purchasing from Home Depot was quickly devoured by shipping and then some.*Sigh*
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February 2024 by Mark McCorkel
After posting about what a poor expierence I had with this company, the owner called me directly and was very sincere and genuine. He did what he could to make it right and took my comments serious. I appreciated his commitment to be better.
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December 2023 by Sean and Tristyn Rennich
We ordered a railing for $130 plus $16 in shipping. It was 11 feet long and there is supposed to be an extra shipping fee for anything shipped over 5 1/2 feet. They emailed us stating that extra fee was $415!!! We promptly cancelled the order because that is insane.
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October 2023 by NAYEF Dergham
All I can say is WOW. From the first phone call until my project was done. Shawn and his team was so impressive. I was so worried about finding the right Stairs and thank God I called this company and they help me step-by-step to make my project complete. They also Were able to return some of the items I didn’t use.I recommend this company 100%, for quality and great customer service.Thanks againNayef
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September 2023 by R O
I have been waiting for a refund since May 2023 and it’s August 16 no return yet. I have called four times and they were going to send a check. Still waiting!!!
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August 2023 by Mary Tjon-Joe-Pin
Shawn and the experts at Stair Warehouse have been our go to for stair parts for the past 5 years! Their products are amazing quality and easy for both professional and DIY'ers. We personally have installed their products in our home and clients, including our HGTV Shows. The outcome is beautiful, modern, and is the ultimate WOW factor!
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July 2023 by G P
This is awful, i called over phone and Estrella? picked my call and whenever I asked for a rail design she only was able to send me to the website and pick whatever is in there, on the website there is not enough information to get the exact same rail and because of that i called with the measurements (width on top, width on bottom, height and style) but she insisted on the website. Definitely not the right person to have picking up calls.
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July 2023 by Shawn Zagarella
I was a little hesitant on ordering, but everything went perfect. The order came within a week. Super happy
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January 2023 by Jon T
Great people! Great products! And excellent service. If you are looking for quality stair parts, for a fair price with knowledgeable staff to point you in the right direction, Stair Warehouse is the place to go!
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December 2022 by Dare Ham
I am wondering how they got five stars, I wish I could write a review with selecting any stars, my experience was so bad with them, I received defective 13 balusters, then I paid for shipping to return them, after that they charged me 10% restocking fee for returning their defective balusters, and when I called to ask about my refund, they said that it will take two to four weeks to receive the money, for all that I don’t recommend any one to purchase from them.
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September 2022 by Mr Barnes
Drove all the way out to their location from Houston only to find out the address listed doesn't exist and they are only an online retailer. Wasted time and gas!!!
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August 2021 by Barbara Schossland
We love our new staircase! The shipping for our first purchase took a long time to ship. We needed to place a second order and arrived on time. Apart from that, we love the products!
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February 2021 by Michelle
We purchased iron balusters and shoes from Stair Warehouse. The items are beautiful and were shipped swiftly. Customer service is excellent- we miscounted the number of shoes we needed, our mistake. After reaching out by email, the company responded the next day and happily shipped us the three shoes we were lacking. We were so impressed and will tell everyone we know about this amazing business!
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November 2020 by Edgar Ramos
I have order a part and it’s been almost two weeks and have not received a tracking number. Very disappointed
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October 2020 by Ron Bailey
We have tried contacting then for an issue with our order that we have received and for three days received no response either to phone calls or an email.
