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September 2023 by Tim Kirk
I was traveling through on my way to Houston and needed an oil change and the service advisor was very professional and courteous, even the operator came over and said hello and helped get me a cup of coffee.I would Definitely Recommend them for sales or service.
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September 2023 by jORGE Garza de Haro
Very good experience with Nate and Jacob from sales team. They helped me close deal remotely as I was familiar with car. Once we agreed on price mgmt team and finance team gave me options without pressure to allow me to make decision and close deal. Also had car delivered to me in Austin. Great experience. Very happy with purchase
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September 2023 by Sherry Keef
Our purchase is for a used 2022 Honda and the dealership and salesman Dalton were excellent in sales and service with our transaction. We have had the car for 1 day so I can’t provide much more at this point but I would highly recommend Henson Dealership’s of Madisonville Tx.
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September 2023 by Genny Tonne
I love taking my 2022 3500 there for service. They really go above and beyond to keep you informed on everything going on. Super friendly and helpful staff. I highly recommend them!
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August 2023 by Marie Dianne Aucoin
The salesman and the finance person were amazing. So patient and made the process of purchasing a vehicle easy.
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August 2023 by Don Henry
Very friendly atmosphere from the receptionist to the upstanding salesman and sales manager, not pushy, explained everything so that I could understand. Fantastic finance department, the young lady went above and beyond helping me.I would recommend to anyone wanting a great car buying experience.
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August 2023 by Pat J.
I recently tried to make a deal with these folks on a used vehicle they had listed on CarGurus. They advertised a sale price, but I noticed they buried text about required add-on packages in the middle of the vehicle description. It gave me a bad feeling about their integrity, but I decided to make an offer on the vehicle that would include these unnecessary add-ons at a lower price. The salesperson called me back and told me that she had good news because management had accepted my offer. I told her that I wanted it in writing before I drove all the way to Madisonville from Belton. The written sale proposal didn't add up to the offer I made on the vehicle, so I began to feel even more hesitant about doing business with these people. The salesperson then told me that the vehicle wasn't even there because it was loaned out to a customer while that customer was having his own vehicle repaired. She told me that the customer had only driven it to the Houston airport in order to catch a flight and that he would bring it back the next day. She called me the next day and told me that the vehicle was brought back and they would get it ready for me if I wanted to come finalize the deal. I asked her to send me the new mileage on the odometer and I was shocked to find out the customer had put over 2,700 miles on the vehicle. The salesperson acted like it was no big deal, but it was a huge deal to me considering I had made an offer on a vehicle that was advertised with far less mileage. At this point, I knew that I would never do business with these people! I told the salesperson that I was no longer interested in the vehicle. I can see now by all the bad online reviews and the numerous complaints with the Better Business Bureau, I really dodged a bullet by not buying a vehicle from these people!
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July 2023 by Mary Futrell
I want to thank Chris Garza & Nate Cortez for working with me. Making my deal go through. The 2023 Dodge Ram 1500 Classic Tradesman was not my first choice. But there was no way I could afford the 2022 Chevrolet Silverado 1500 Trail Boss. Very nice truck. These guys help me understand what was the better deal. I appreciate Nate & Chris for helping me out. These 2 need a medal ? for getting me to take the deal. Thank you Nate & Chris, from the bottom of my heart. The finance people too. Everyone did an great job.
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July 2023 by Gene Carney
The quality of service at Hensen CDJ is the best!!! I may live in Bryan but I will continue to drive to Madisonville for all of my future service needs! Thank you Hensen Service Team! You are the BEST!
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July 2023 by Ken Buck
Just wanted to give kuddos to this place. They were extremely helpful, courteous and honest. Most of the sales folks here in houston are slime bags, these folks were great.
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July 2023 by Bridget Butts
Called and asked about a jeep this dealership had on the lot. We were a distance away so put a deal together over the phone and email. Had a sales sheet and deal all in place. The evening before we were supposed to come pick up our jeep and finalize the paperwork we received a call that they were not honoring the deal. This dealership is why car dealers get such a bad rap. They were shady and underhanded in their negotiation. Shame on them and shame on jeep for letting them conduct business this way!
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June 2023 by Richard deBoisblanc
Asked for a very particular vehicle and within 2 days they found it and had it delivered from 120 miles away. Negotiated in good faith and settled upon a equitable deal. Will return for another vehicle if the need arises.
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June 2023 by Ashley
I have never had a better experience buying a car in my life! From the moment I walked in, I felt like family. I called ahead of time to line up the car I wanted to look at and they had it out and ready for me. They didn't try and upsell me for their own advantage. That showed me a lot, because every other time I have bought a car that always happens. I felt not only that they listened to me, they actually heard everything I was saying. Every person I spoke to was kind and genuine.... Which is very important when your making such a large and important purchase. I can NOT tell you enough how you should skip every other dealership and come straight here. I will never buy another car from any other dealership. I am so happy with the whole Henson family experience!! P.S. Bea was amazing!
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June 2023 by Laura Urbina
Had a great experience with my salesman Jimmy. Did everything to help so I could get my vehicle. Finance lady was good,tried translating everything in Spanish so my husband could understand. Manager was great! Overall great experience. Loving the new jeep.
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June 2023 by Jon Hansen
Chris and Aylin were amazing. Great communication, honest and transparent in everything. Very happy with doing business with them and I would absolutely use them again to purchase a car.
