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November 2023 by Kyla
Great experience. Customer service is obviously their priority. Bailey as our sales person and Kelian as our finance person were kind, customer oriented, and the process was very smooth. We’ll be back!
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November 2023 by Ezra Hamilton
We purchased a truck on June 19th. The truck began to not start on June 22nd. After having the truck towed 5 times over the next month, the Service Department was finally able to find the problem and get it fixed. The staff was always courteous and it was clear they were doing all they could think of to find the issue that would only show up randomly. I appreciate their patience and their professionalism in dealing with me and this frustrating situation.
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October 2023 by Dennis Sullivan
I came in for service on my 2019 canyon and left with a new 2023 Colorado. My salesman Jose took real good care of me as he has done before. What I like about Jose is he treats his customers well and works close with them. He made sure that I got everything that I would want in that vehicle. I definitely would like to tell everyone that is looking to my their next vehicle to go to Henson and ask for Jose. You want be sorry.
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October 2023 by Van Rigby
The best I've experienced since I've been going there. I had a appointment and everything was right on schedule. Had the same thing done as in the passed, but took about 2 hours less time to get it all done!!!
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September 2023 by Aaron Celeskey
Inquired about leasing a Chevy Trax as my work gets a supplier discount. I talk to a gentleman I forgot what his name was but he took my information and said he’d get back to me with numbers and I thanked him for working with me since I’m from Dallas. He calls back a few hours later. With what had to be a quote around 1k-1.5k markup roughly. He then says he’ll go to his manager and I hear him say “I don’t know he’s from Dallas.” “Do we still need the sale?” Then hangs up on me, I text him “so that’s how y’all do business?” Then he calls as if nothing happened, maybe he forgot to remute me when I asked him if he was still there. No I won’t do business with y’all, no way will I drive over 150 miles away just to pay over MSRP to some people who truly don’t care about my business.
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September 2023 by 814 MAIN TEXAS
Just bought our new 2023 Tahoe. Small issue next day and pulled in. Felt like a NASCAR pit crew. On it right away. Quick diag, quick fix, and off we went. Thank you Henson Chevrolet GMC for another super service visit. We will see you soon for our first oil change!
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August 2023 by Jeremy B
Great experience here. Process was quick and easy. Even got a couple of gifts from beautiful Emily ?. In all seriousness though, this place will treat you right. Thank you Henson Chevrolet!
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August 2023 by Sam Catlett
Everything was going well until we received our vehicle. We bought our vehicle from them online. They had two drivers drop it off and pick up our two trade ins. One of the drivers told us the passenger side automatic step did not come down every time. I also found a piece of trim on that same side that was also missing. Furthermore, I was told that if I had to pay any payments on either of my trades, after they were traded in, I would receive a check for that amount when i received my plates. I received a check for less than $4, when it should have been $456. I have called and been given the run around by my salesman and the manager. They want me to take off work and drive 6 hours round trip, and hope they get the items fixed, or I will have to stay overnight in Madisonville. They just keep sending me back and forth to each other. Now I can't get either one of them to answer me. I see where my texts are being read, but there is no response. I guess they think since I lived by San Antonio, I won't do anything, and I will just go away. I will not. You don't pay over $40k for a vehicle and have items that are inoperable. I will get through to someone there sooner or later.
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August 2023 by Steve Pittman
Dealership was great to work with. Very nice group of guys. Willing to go the extra mile--literally. Sent a driver to pick me up when I had a blow out on the way to buying new car and trading mine in ??
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August 2023 by Lynette Longino
They worked in unison, they readily helped wherever they could. They greeted me with kindness, quick service and information. They were very thorough reviewing the car operations. I really appreciate the time, professionalism and effort they all exhibited. Thank you
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July 2023 by James Hayes
My car buying experience with Henson Chevrolet GMC was the best car dealership interaction I've ever had. The customer service at Henson was top notch. The team, especially Brock, were knowledgeable, friendly, and responsive. They truly made me feel welcome and valued. There was never a point where I didn't know what was going on. I was even able to coordinate with Brock before I got into the dealership to streamline the process. I left the dealership a very happy person. Thank you Henson Chevrolet GMC.
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July 2023 by kylee johnson
Me and my husband purchased this truck from your dealership six years ago and we always bring it back to have it service there, i am pleased with the way you all let me know when it's time to replace my brake pads and all the other parts that need replacing.
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July 2023 by Darwin Rusli
Good dealership to have your vehicle serviced. Excellent customer service, quick turnaround, and great communication. Thank you Hilaria.
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July 2023 by Robbye Chasteen
Dear General Manager....your staff rocks! I showed up Friday afternoon at 4:50pm in my BMW with a leaking left (run flat) rear tire just trying to get to Navasota. I had tried several places to air it up and it just wasn't working...probably user error. The sweetest young lady greeted me, I think saw I was almost in tears and escorted me straight out to Bay 1. The service gentleman smiled and said absolutely.....checked ALL my tires and sent me on my way. I didn't buy my car from you....but I was treated like I did and with the sweetest respect. Just wanted to say thank you. And yes, I left them Friday afternoon beer money! Robbye
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July 2023 by Karla Sandlin
Look no further than Henson’s in Madisonville, Texas for the best experience in purchasing a vehicle. I have never dealt with nicer and accommodating people.I tried buying a vehicle in Houston and College Station and had become somewhat saddened because of the outrageous prices.When a friend and I looked online at Henson’s I couldn’t believe their prices.2 days later a had my new car.Thanks to Juan Cid and team, I’m very excited and thrilled to have my new car. Thank you!!
