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January 2024 by Ed moody
Best service ever… the driver “Connor” was amazing
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December 2023 by Andrea McPherson
Car died on the freeway near Centerville on my way from Houston to Dallas, and they had a tow truck to me within 35 minutes. Their service department was able to get my battery changed out to a brand new one within a couple hours so I could be on my way home that night, even after having to take a trip to the store to find the right battery. Very appreciative of their urgency so I could still get home that day!
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December 2023 by Brittany Medina
My car was towed by them. I called them at 2am to get info about how much it will be and where they're located. They told me they hadn't picked up my car and that it would be around $300 to get my car back and to call back in the morning. I called them back at around 10 am and was told it would be $418 and some change to get my car. When I arrived a little after 1pm they had tacked on a $50 fee for a notification letter that was written less than 30 minutes before. I was told at that time that my car had been picked up at 10:30pm. They already had my car when I spoke to them the first time. I was also not informed that there would be an extra fee for the letter if I didn't show up by a certain time. I was only told that if they had the car for more than 24 hours that I would be charged for another day of storage. I felt lied to, and their employees were very nonchalant. I hope that no one has to deal with them and to have a few extra hundred dollars on them if they do.
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December 2023 by Ravi Sethuraman
Drake’s was dispatched by AAA as my car stranded on a busy long weekend at Madisonville. Terry was a godsend and he safely brought me to my mech shop. It was a 2 hr journey and the best part was the wonderful dialogue we had on various topics which took my mind away from a helpless situation. Thank you
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November 2023 by James Joseph
Brandon at Drake’s Towing was wonderful!! Can’t say enough enough to show my appreciation for him and Drake’s. Stranded on the side of the highway in the middle of the night, he towed my vehicle and brought my family 2.5 hours away to our house. In addition, he had great communication throughout the process; setting expectation for when he’ll arrive to the car, confirming addresses, providing alternate options, explaining each step of the process, and carried a great conversion throughout the ride. Definitely would recommend them!Service: Car towing
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September 2023 by Jackson Williams
Drakes towing was extremely helpful. We broke down just south of centerville and they sent a wrecker that got our pickup and 28ft trailer to a shop, and safely off the side of 45. Both dispatch and the driver were friendly and helpful. If we were ever in a similar position, we’d call them again. Thanks for the assist!
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August 2023 by Neal Latiolais
Been driving for Crete Carrier for a bit now and had my first tow with them. Crete went with Drake’s and me as the driver was impressed!!! Clean truck, tells me that they take care of their equipment and in turn take good care of yours!!! And as expected very professional, careful and safe transport! Highly recommend!!!! Only unhappy experience was he wouldn’t let me drive the 18 speed :(Service: Special vehicle towing
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August 2023 by Teal_Nation
Mike was great. Came right out and did a quick tire change and gave me some helpful knowledge to help me be safer in the future.
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August 2023 by Jennifer Judkins
Drake’s deserves 10 stars! My car broke down on 1-45 and fortunately for me, Triple AAA contracted with Drakes to pick me up. The driver got to me on side of the freeway in record time and from there took EXCELLENT care of me! Once at the shop, the team quickly identified the issue and then were able to secure the part in just a few hours. Meanwhile, the ladies in the office made me feel right at home, they helped me find a place to stay, drove me to my hotel and even gave me some excellent dinner recommendations. The next morning my car was fixed as promised for a reasonable price and I was back on my way.Kudos to my tow driver, Andrea, Beverly, Louis, Jeff and everyone else there whose names I have sadly forgotten because the entire team made me feel extremely safe and secure. THANK YOU For your kindness and great service! This is a great example of Texas Hospitality. I live in Dallas but would absolutely consider making the drive to Madisonville for repairs!Services: Electrical repair
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August 2023 by Sunshine Thornton
This company is the best! I was in an emergency situation on hwy 45 and googled where to go to get my car fixed and a few places popped up. I went to them first, and unfortunately they could not help me. They referred me to Drakes Service Center. Praying all the way there I would make it. I made it, they fixed it and I was back on the road in no time!The staff was friendly and their smiles were contagious.Thank y’all for saving my day!!??Service: General repairs & maintenance
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August 2023 by Scarlette Brisher
asked them to get my truck inspected and was charged $633 for a fuel pump.Took him two and a half months. The truck did not get inspected and did not need a fuel pump. I’m having another mechanic make sure there is even a new fuel pump. Also asked them to call before they did anything to it. Never got an estimate even though I called them once a week. I have lived here my entire life and never heard anything good about them. I bought the truck from them. Worst decision I have ever made. Anyone I tell says I should have known better than to do business with them at all.
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June 2023 by Don Batson
As I have stated before, all the staff and owners are always polite and courteous! This definitely includes all their wrecker and heavy-duty tow truck drivers. If you are ever traveling on I45, Hwy 90, Hwy 75, or Hwy 21, they can help you out!!!!
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June 2023 by Cody Phillips
1000% recommend. Driving down 45 for a family vacation. Wife’s water pump when out. Drakes came out, towed, had it fixed by the time vacation was over. I am extremely satisfied. I will send business here as much as I possibly can. The price was even extremely reasonable. Thanks again.
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June 2023 by Jim Muir
Was driving to Houston, my '06 Pilot broke down - was able to get it to Drakes... they diagnosed it quickly - needed oil, etc. Sent me next door for an oil change. Poof. Problem solved. I live in DFW so I won't be using these guys in Madisonville, etc. but - WOW - great service! Thank you, Thank you!!Service: Auto engine diagnostic
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June 2023 by Zarreck Jones
Service was fast and awesome. Driver could not have been nicer. Definitely use these guys!!