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November 2023 by Mark Prince
The customer service I received today was above and beyond. She called the insurance company (Asurion, total scam btw, zero stars for Asurion) handled the long call and did what she could to help. Best service I've received at any cricket.
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June 2023 by Gustavo Ramirez
Don't waste your time and money and don't come to this placeIt's impossible get a phone or upgrade at least you get a $500 dollar phone
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June 2023 by Jon Torres
Friendly staff, as always, gave us good information.
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May 2023 by Ray McNames
Very nice staff
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December 2022 by Wilton H.
After the terrible experience both with customer service over the phone and through the Dowlen Road location, I stopped here and was thoroughly pleased. Ms. Paula and Mr. Chester were absolutely pleasant to speak to and did their very best to come up with a solution for Cricket's poorly managed customer service and their lack of consideration toward people who are indigent. We found out through Lifeline that they had no record of me in their program though I was signed up through the very same program in 2012 in AZ and had been continuously paying this plan ever since. Mrs. Gilliam and Mr. Russell began working immediately to give me the best resolution available. By passing just a little while in this store, I was able to get re-approved into ACP (since Texas is one of the three states that refuses to recognize Lifeline) and get a monthly credit that wiped out the cell phone bill I'd been paying all through COVID. Cricket corporate could stand to learn a thing or two from folks like these.
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August 2022 by gostrydr
I went in to get a new phone. The girl behind the counter said hello. I said I'm here to get a new phone.. the employee was too busy attempting to activate their employee discount over the phone to buy some earbuds, that she wouldn't sell me a phone. She just kept saying "hold on". After standing there for a while I left and went to another retailer. Totally unacceptable behavior.
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July 2022 by Joann Garcia
The lady was very nice and very professional and very very helpful. She didn't act like some do as if they don't want to do their job.I go there because that store is helpful.
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July 2022 by William Morrow
Go to T-Mobile or Verizon. Don't waste your time with Cricket.
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May 2022 by Rhonda Kelley
Sales people were great. Took care of me right away.
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May 2022 by Jade Flores
AWESOME ?? PEOPLE
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February 2022 by Lauren Bell
the customer service was top notch Shariannah answered my questions quickly and politely . AMAZING JOB. very knowledgeable and was able to quickly fix issue with my moms phone
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November 2021 by Jennifer Swindell
Today we had the best customer service! Sharianna went above and beyond to help us with our phone issues. Good Customer service is not something you see everyday anymore unfortunately. I want to Thank her and recommend asking for her when you go in there. Your kindness and help shined today!!! Thank you Sharianna wish there were more like you in today’s world it would be a better place!
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November 2021 by Angela Cephus
The staff is very knowledgeable and courteous
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May 2021 by Darla “Dee” Gray
Manager on top of her her game and knew her products.. was able to explain and price point without hesitation. Great job!
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May 2021 by Angela Cephus
Awesome customer service!
