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November 2023 by Sara Burnett
They do good work, but they take way too long. An hour this last time, but time before that was 3 1/2 hours.
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November 2023 by Gabriel Hernandez
The auto care center has good customer service, but it was hard to get help. The mechanics do an excellent job, but it takes a while.They need to invest in more car bays and more workers in the auto care service center.
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September 2023 by James M.
I went in last night, priced some tires, and checked to make sure they had them there. The girl left the counter and returned to report, "yes, we have them". Saisfied, I made an appointment for 7:00 this morning - first in line. I arrived before they opened, 4 other cars were in line. My car was checked in, and I was informed they did not had the tires they promised. They also did not have the next upgrade to those tires. They did have the next grade down and those were cheaper, so I picked those. There were only two people working in the shop this morning and both of them worked on my car, much to the displeasure of the other customers waiting for oil changes, etc...I am satisfied that they worked on my car first and see that the shop in very understaffed. It does not inspire my confidence in this particular shop, and while the work was ok, the service was poor. If I am asked, I will probably not recommend this shop with so many other cboices In town.
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September 2023 by Vicki Henderson
First, I have never seen an associate to greet a customer while eating food, thats just rude and inappropriate work ethics.. Too long of a wait to get a new battery. There was an associate that could have done customer service instead of shifting trash around in a bin for about 30 mins before he decided to carry it out. The young boy that did put the battery in did a good job since it was his 1st time installing one.
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August 2023 by wendy tubbs
Very slowI waited 2 1/2 hours to repair 1 tire that had a nail in it . The tire was under warranty but, not worth waiting that long to fix 1 tire . Next time I will go elsewhere.
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April 2023 by elzerick holmes
Horrible experience. Went to get my oil changed and they drained my transmission fluid out of my car..Now I'm going through hell trying to get the reimbursement for getting my car repaired.
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January 2023 by L.R. Tucker
Always a great experience! But, customeralways have to be patient... Walmart alwaysunder staff their auto care. It's not the tech'sfault, it's the upper management. Trust me,use to work there. All the hours from everydepartment goes to Online Grocery Pickup. OGP associates get 40 hours a week, but the other associates get 30-38 hours a week.Services: Oil change
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September 2022 by John Rolf
Worst experience ever... by far. Ordered tires online and scheduled installation. Got a notification that my order was ready. Went to store and no one in sight to help. Went inside and they told me to go wait outside. Lady finally shows up and tells me she only has 3 of the 4 tires. One was still in transit. She tells me to call back later. I've been trying to call for 3 days now. Called local store, corporate, any number I could find. NO ONE answers the phone EVER! It's insane. So I still don't have my tires and no resolution in site. Seriously frustrating. DON'T BUY TIRES HERE!!!!!!!Service: Tires
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September 2022 by John Chance Jr
I like that automotive center they always hook me up around there
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July 2022 by Luis Rivera
Fast and efficient and great service
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May 2022 by Jeff Lankford
Ordered 2 tires online to arrive at local Lufkin Walmart. They never notified me of the arrival as they stated. I called and called with no one answering phone. Finally got someone in electronics and that person walked to autocare. Spoke with "Trey" and began installation scheduling only to get cut off and start all over again with no one answering phone. Made appointment to have them put on. On my arrival had trouble with locating tires. After install, they tried to charge me the price of the tires. I had to get a manager and had to prove that I paid on line. Very disgusting ordeal. Never again!
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May 2022 by Keagen Mobley
Though they weren't very fast they did a great job!
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December 2021 by Loveable Liar
I was the first one in line at 7am, and I got out at 10am. Missed my kids school program. Everytime I use the auto care service I always have 2 hour wait time. That is why I came when they first opened. I really dread coming here, if it wasn't for the prices I would pass it up.Services: Tires
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October 2021 by Donald Curtis
Purchase four new tires and manager was very helpful
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October 2021 by Loyyd Morris
Service was very professional and did a good job.