USA Transmissions of Lufkin is a trusted and honest transmission repair shop known for its reliable service and clear communication. Customers appreciate their ability to diagnose issues accurately and provide honest advice. One customer shared how the dealership initially claimed their transmission was severely damaged and quoted a high price for a replacement. However, USA Transmissions found that the transmission was simply low on fluids and had no metal shavings, performing a full service that included refilling fluids and replacing the filter. This honest diagnosis saved the customer thousands of dollars and prevented unnecessary repairs. Another customer praised the shop for quickly diagnosing and replacing a transmission after others in town suggested long rental periods. The new owners are described as respectful and easy to work with, reflecting a positive change from previous management. The team was also helpful in diagnosing issues for a vehicle that broke down nearby, providing a quote and timeline without charge, which helped in making repair decisions. Customers also highlight the dedication of staff members like Andy, who went above and beyond to ensure repairs were completed despite setbacks. One customer waited a year to see how their fleet truck performed after repairs, and found it to be problem-free, attributing the success to the shop’s recognition of faulty parts used by vehicle manufacturers. Overall, USA Transmissions is seen as honest, helpful, and committed to customer satisfaction.
