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December 2023 by Katelyn Clowers
Switching carriers and getting new phones can be extremely stressful. I was extremely impressed with Tmobile sales team in Lufkin. Ryan explained each plan and the different benefits with each plan and helped us find the perfect one for us! I was a little discouraged when I couldn't get the phone I wanted but he quickly came up with a solution that worked with my needs. He was friendly, fast and patient while also training another sales associate. I'm so happy we made the switch! This is the company to be with!
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November 2023 by Laura Reeves
Awesome service at this location! Louie has been so helpful to me anytime I've had trouble with my phone, and I can't praise him enough. Since summer we have been using T-mobile for our home internet and it is working great.
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September 2023 by Kathy Fitzgerald
For T-Mobile service, go to this store and talk to Tameka Douglas.whatever you do, don’t go to Walmart. The salesman there either didn’t know what he was talking about or he lied. We tried working with Walmart initially, and other than being told that salesman was no longer there, not much was done. We visited this store where Ms, Douglas took care of our problem, even though she had nothing to do with the initial issue. Thank you so much for your help!
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August 2023 by Ashley Hathorn
Walked in with excellent customer service. Adrian helped out getting the phone I wanted. Had a few issues and he was patient with me very much. Was able to return and pay for my phone and become a customer
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July 2023 by Kisha Fuller
Adrian Lopez at Lufkin T-Mobile was great he helped me out fast and got me what I needed great conversation, will be back for an Apple Watch ?
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July 2023 by Ryan Angeles
Hands down best local cellular company. Amazing deals & a wonderful team! Check them out!
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July 2023 by chris jackson
Very helpful and professional. Walked me through the steps and explained the issues with my phone and fixed the issue quickly. Big thank you to Ryan for helping me. If anyone else has any problems or issues with their phone stop by and talk to Ryan.
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July 2023 by Kristen Knight
So thankful for the store manager Ryan! He was so kind and exceeded my expectations to resolve my issue! Great customer service!!
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July 2023 by Stephen Shoemake Jr
If you visit TMobile in Lufkin, make sure you ask for Cotton. Dude is professional and gets the job done! Great representative for TMobile!
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July 2023 by Kenneth Kiefer
I As a telecom engineer and fiber optic cable installer..I find these places very under Educated there sales folks.last go around was about cheap made Go TO Products they sell.. they told me sorry 14 day warranty period on accessories.. SO I CALLED MY REP AT TMOBILE 611 AND SPOKE TO THE SUPERVISOR COME TO FIND OUT GO TO PRODUCTS ARE MADE FOR T-MOBILE AND SOLD BY THEM THERE SALE'S PEOPLE DIDN'T KNOW THIS EVEN.. BUT I CAN TELL YOU THE PUBLIC THERE CHARGING CORDS ARE JUNK POOR DESIGN AND I WENT THRU TWO IN A YR 15 USD EACH MUCH BETTER CAN BE FOUND IN TRUCK STOP'S, MURPHY BRO'S AT ANY WALMART AND NO THEY DON'T HAVE TO BE COMPUTABLE TO THE CELL PHONE ? ONLY YOUR PLUG ? IN SOURCE HAS TO BE COMPATABLE WITH THE PHONE ? THE CORD DOESN'T KNOW...???THINK ?? ABOUT IT DOES THE CORD KNOW ANYTHING ABSOLUTELY ? FACT NOT ?. THE T-MOBILE SUPERVISOR FOR MY SERVICES MADE EVERYTHING RIGHT SO ALWAYS ? FACT DON'T GIVE UP CALL THE COMPANY AT 611 IF YOU ARE A CUSTOMER THEY WANT TO KEEP YOUR SERVICE AND BUINESS
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May 2023 by Bradley Street
Swapped out my broken T-Mobile home internet box in store.Instead of having to wait days for a replacement, my internet was back working the same day.Can’t remember the guys name, but he was great. All of them were.
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March 2023 by Gerry Haverland
People are helpful and do great work. The Company advertises 5G service in areas they don't even have BASIC PHONE SERVICE! THATS NOT GOOD!
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February 2023 by susan garcia
Help me get the phone I wanted. Work withMe so I paid with in my budget. Worked with customer care with me. Was patient. SpentAbout an hour the associates Omar RomeroAnd Gabriel were very professional and pleasant. Awesome customer service. T Mobile for life!!!!
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February 2023 by Jeremy Tara Durham
I cannot say enough about this store and the manager. He was amazing! Thank you so much for your help today! We will certainly come back again!
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February 2023 by Joe Moran
Best T-Mobile store I've ever been to! The staff was extremely nice and helpful
