-
January 2024 by Larry Davis
Me and my wife are on Social Security Disability and our dogs and cat needed their Rabies Vaccine so we called 2 different times on different days to check the prices for the dogs to be treated. We were told that the vaccine would be 35 dollars for each dog. We made the appointment. Our dogs never went inside the building there and 2 vet assistants techs came outside to obtain the dogs weights and then went back inside to draw up the vaccines. They came back outside and administered the shots to our dogs. The wife went inside to pay the bill and she was told that each dog was billed over 125 dollars. We didn't have that much money and we voiced our disagreement about the charges. After we got home I received a call from the veterinarian office telling me that the extra charges were for a physical exam that our dogs never received and that until the bills were paid in full our dogs would not be able to get any help from the veterinarian. We still have not seen or spoken to the actual vet . How could our dogs received a physical exam when they never entered the building there? Watch this doctor and her office for made up charges and padding your bills from the office!
-
January 2024 by Thomas Craig
This is a former customer. If you will not approve my dogs medicine for Cushings Disease you will refund me $55.50 for her last appointment. That appointment was intended to continue her Trilostane medication approvals which YOU approved. You can’t just not approve my dogs meds for a disease your vet diagnosed because you don’t like my attitude, which is because of the incompetent staff at Southern Haven. I expect a refund for $55.50 and I hope you enjoy the fact that my dog will now suffer because you have hurt feelings.I also find it ironic that you changed online pharmaciesDr.Emily’s staff is incompetent. I can’t tell you how many times I have called during business hours only to get an answering machine. When I order medicine that was prescribed by Dr Emily the staff has only approved partial orders and when that happens I lose my discount for bundling. Now, since I have complained, they have blocked my number and won’t approve medicine for my dog’s Cushing’s Disease. Even worse they never told me. So when I went to purchase meds they declined it because they didn’t like my attitude. My attitude is all about the clinic screwing up my orders for meds or not being able to fill them for a condition that Vet diagnosed. It just sucks. I spent a lot of money in that place. But I guess me expecting good customer service and not getting it makes them not give a damn about your loved pet anymore. So now my dog will die a slow death from Cushing’s Disease because Dr Emily Parker’s staff doesn’t like that I am unhappy with their customer service.I will never go back there ever again.I also witnessed a staff member dragging a dog across the floor with a lead by the neck to get it into the room where they board the large dogs. I’m not just saying that because I’m upset I actually witnessed it. So think twice about this place.Stay away
-
November 2023 by Octavio Vidal
Amazing staff and veterinarian. They are always so helpful and they make sure to look at our animal's thoroughly and answer any questions with out rushing us out!!! Love this clinic
-
November 2023 by Tristen Tate
Southern haven vet, is the very best clinic I’ve been too. I own 22 dogs, most of witch have been rescued from very bad situations. I’ve tried out many vet clinics. First impression on coming here was they genuinely cared for my animal. I feel special every time I walk through that door even though I’m treated just like everyone else. Witch is one of the best qualities this place has. Something else that is so very important to me and I’m sure others is, they do not Nickel and dime you and leave you crippled when you leave all in the name of saving your loved one. They save your loved one and let you leave with your money as well. I’m so great full I found them. I will always bring them every single dog in any condition and leave knowing they did all they could.
-
November 2023 by Michael IDK
Very very impressive staff and doctor, I would highly recommend you to take your pet care needs to them. Me and my dog are happy with our choice.
-
September 2023 by Darren M.
They overcharge for unnecessary procedures at get you to sign for all available treatments under the guise that they will only perform them if absolutely needed. Got a huge unexpected bill for a simple cleaning for our dog who had bad breath and we were concerned she had a bad tooth. Disputed the bill at the office and no one was available to explain what care our animal received, if a tooth was extracted or how to administer the medications that we received. Waited for a detailed bill and never received one. Was ultimately sent to collections without ever receiving a bill. Do not take your animal to these con artists. Over 700.00 for a cleaning is robbery.
-
September 2023 by M R
Removed one star for affordability and removed a second star for hidden fees & transparency. Great staff and Care. I loved the Provider and clinic however I switched Vet clinics because some service/ treatment I didn’t request was added to each video as a surprise fee. Additionally they would require much too frequent heartworm tests before refilling my flea medications, even when there was never a break between doses which added an extra $45 to flea medication purchases. Nearly every other month I was getting hit with that bill for visit fee and for a new heartworm test to add to the preventatives bill. It added up and was unnecessary so I took our business elsewhere. It was always more than they told me before visits.
-
August 2023 by Tommy T.
This was my first visit and I was very pleased. My dog needed her annual rabies vaccination as well as a general health check up and every thing was done promptly and the staff and the Dr Emily were very kind and caring. Several things were recommended but there was no pressure to buy additional services. I am really happy with my visit. The waiting area was spacious and clean and very inviting.
-
July 2023 by Francisca Segura
As soon as I contacted the clinic, via phone call. I was about to leave a message and ended up using the text message method which is really awesome and convenient! And got a response within minutes. They were able to see my pet and help me find solutions real quick. I'm just amazed and the time and it took for my dog to be healed! I'm most definitely amazed on how they communicated my dogs status through out the procedure. I will be using them from now going forward. just because it only let's you put a 5 star rating, if I could I would do more!!!!!!! All your staff is professional and amazing. keep up the good work!!!! Forget to mention I was also amazed about the pricing, did not cost me an arm and a leg, which I really appreciate!
-
July 2023 by Annie Allen
Highly recommend Southern Haven - they make sure to fit you in when you need them to, and Dr. Emily is extremely caring towards our furry family members.
-
June 2023 by Adam W.
Absolutely stellar care and service from Southern Haven. My family's three dogs, Dez, Jessie and Elsa are exceptionally well cared for each visit. Beatrice was a stray that we took in during our final weeks in East Texas - Southern Haven took very special care of her. The staff is kind and knowledgeable even after we moved away from the area (I needed vax records). I cannot tell you how comfortable we were when we had to board the dogs. Staff and Vets - thank you so much!
-
June 2023 by Shirley Taylor
Our doggies love Southern Haven. Our Aussie gets so excited that we cannot get him to eat before we leave in the morning & he talks to us all the way there. Staff is great. We love the pics they send to us of our fur babies. It’s great for socializing with other dogs. We feel good about leaving them since we can tell by their actions they like it, too.
-
June 2023 by Debbi Scheib
The staff is always friendly and helpful. The vet is so knowledgeable and detailed, which is reassuring. I always know my animals are in good hands.
-
May 2023 by Evelyn Foley
SHVC is literally my saving grace!!! I had a horrible experience at Angelina Angelina Hospital, they diagnosed my 7 month old puppy (Shadow) with a spranged knee because shes been limping,my 8 year old dog (Ranger) with hot spots and allergies... they gave my dogs a lot of meds and they were getting worse even on there check up they told me to keep doing what im doing.... I decided to go to Southern Haven because I didn't know what else to do and right away Emily said that Ranger had a severe skin infection and with shadow she took x-rays and found out that she had a fractured hip. Not a spranged knee... SHVC has helped more in one day then the multiple times I took them to the other. They are amazing and the staff is so kind and so sweet!!! I recommend SHVC 100 percent they truly care about the animals and thier parents
-
May 2023 by Brian Gamble
Her license is under Probated Suspension until November 2026.Texas Board of Veterinary Medical Examiners complaint No. 21-415.A follow up to the Owner's reply:I don't recall using any curse words during my phone conversations, but I admit that my crusty old Navy Chief side can surface at times, so it wouldn't be unheard of. However, at the end of the day, they are just words. When I spoke with Catherine, I was firm in expressing my disappointment that Dr. Parker cancelled and rescheduled our 2:00 pm appointment for the next day, rather than pushing it later the same day. When I called back as requested, Kourtney immediately took a hostile position and was not courteous or compassionate in any way. It's important for customer service representatives to handle distraught clients with care and empathy. A little bedside manner goes a long way.Regarding Dr. Parker's license suspension, it's not hard to believe that your friend may not have been completely honest with you about the situation. However, it's important to note that one cannot shift or delegate the management of controlled substances. The Texas Board of Veterinary Medical Examiners found enough evidence to issue a punitive action against her. Whether or not she chose to fight the allegations is irrelevant. It's simply the reality of the situation.Their response lacked any kindness or consideration. If they had been willing to find a mutually agreeable solution, we wouldn't be having this conversation. It was their unwillingness to work with us that led to us discovering Dr. Parker's disciplinary action.This situation is a clear illustration of the law of unintended consequence. They created this problem, and now they have to deal with the fallout.I would like to express my extreme disappointment with the services provided by this clinic.As a family, we made the difficult decision to say goodbye to our beloved Pyrenees, who was in the early stages of dementia. We wanted to make sure he was comfortable and surrounded by his loved ones during his final moments. The clinic agreed to perform the house call and prescribed a light sedative to ensure our dog wasn't nervous or scared. I went into the office the day before the appointment to pay, sign forms, and pick up the prescription.We kept our kids home from school and took off work to prepare for the scheduled appointment, which was supposed to take place between 1:30 and 2:30 PM. However, 30 minutes before the appointment and 45 minutes after we gave our dog the medication prescribed, we received a text message saying that they had fallen behind and they would need to reschedule for the following day, they were sorry for the inconvenience. The office is less than a mile from our home. No offer to push the appointment later, she couldn’t be bothered to give us the 30 minutes she committed to, and took payment for.This was a devastating experience for my family, as we had mentally prepared ourselves for our dog's final moments. The lack of professionalism and disregard for our situation is unacceptable. I cannot recommend Southern Haven Vet Clinic based on this experience.Furthermore, I discovered (sadly, after the fact) her license is under probated suspension. Here are several concerning findings of fact from a complaint to her licensure board related to services provided by Emily Parker D.V.M of Lufkin Texas, who holds Texas veterinary license #12594. These findings include1. The provision of prescriptions for staff under the names of their pets,2. Allowing a non-licensed person to perform surgeries on animals,3. Allowing non-licensed employees to perform examinations, administer rabies vaccines and induce anesthesia without appropriate supervision at the clinic,4. Significant variances in the controlled substances inventory,6. Controlled substance storage that did not meet the standard required by state and federal law,7. Patient records that did not include exam notes or medical reasons for medications prescribed.
