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June 2023 by Kelly D.
I just purchased a Yamaha ATV through this dealer. I was given a price & agreed to purchase. While signing the contract, I noticed the price had risen quite a bit. I questioned it & the salesman told me they were required by Yamaha USA to charge freight. $1,459 worth.I contacted Yamaha USA & they state they "recommend" a freight charge of $300-$400 for that vehicle.Straight up gouging & trying to sneak it into the deal without notifying the buyer in advance.
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April 2023 by Cevin L.
Had them put a tire on my bike. Had a death wobble at 60, It was 15 pounds over recommended tire pressure. The valve stem alignment was 8" off. Wasn't balanced at all. There's a dot on the tire to ensure the alignment is correct. It state's clearly on the tire what the proper air pressure should be and not balancing is just pure lack of caring about your customer or their safety. You'd think someone that deals in motorcycles would know how to mount a tire correctly for the safety of the rider at least. Had to pull the rim back off, had the tire installed correctly and rebalanced and it's fine now. Stay away from this shop if you value your life on two wheels.
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March 2023 by Tommy E.
Would like to give a shout-out to Ross Motorsports and Jeremy Christopher for their outstanding customer service. I recently bought a used bass boat from them. Jeremy went above and beyond for me to insure I was completely satisfied with my purchase. He was very patient with me as I had many many questions about the boat I was purchasing. Jeremy made sure I was completely satisfied. I would highly recommend Ross Motorsports for your out door recreational vehicle. You will be glad you chose them.
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March 2023 by Jack D.
READ THIS REVIEW. They are crooks. I have undeniable proof! I purchased a 2019 Honda side by side (sxs) in June of 2021from Ross Motor Sports in Lufkin. It was roughly $25K. I also purchased an extended warranty. I financed it and paid it off in less than 18-months.Around Aug of 2022 it was running rough so I took it to Ross Motor Sports for repair. I said that I had an extended warranty and was told by their technician "good luck they have t been paying for any repairs." I waited months and was finally told that the warranty wouldn't cover anything.Here's where it gets crazy. They emailed me an estimate for $9800 to fix it. I couldn't believe it and took to it another shop. We'll all that it needed were spark plugs that cost around $200!!! Wow!UNBELIEVABLE! I was about to just write this off as a really bad experience but THEN I called to cancel my extended warranty to get a refund on it on March 21, 2023 and Honda told me that Ross Motor called and CANCELED MY WARRANTY AND COLLECTED MY REFUND. So they illegally canceled my warranty leaving me without any warranty, kept the money, fraudulently tried to get $9800 out of me for a repair that cost $200. THEY ARE CROOKS!! Worst that I've ever seen.My side by side is totally fine drives great after new spark plugs. Run from this place!
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May 2022 by Dakota T.
My friend was in the market for a Honda Talon and called all dealerships within 500 miles to try and find one. He was fortunate enough to get Nick when he called Ross Powersports. Nick was very responsive and answered every question. All the other dealers were very short almost as if my friend was bothering them by calling. Once my friend and I came to look at the Talon they had in stock, Nick was even more helpful. He didn't try to force the sale, he was polite, kind, and very easy to talk to. My friend ended up buying the Talon, and could not be happier.
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December 2021 by Daryl Cook
Excellent service!! They went above and beyond!! Thank you Hank I’ll buy another one there next time for sure
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October 2021 by Colin Campbell
They add $2k to the price of side x sides in destination and assembly fees. I suggest you call around as only about 50% of dealerships charge these fees anymore. Not worth being upside down from the start. If other dealership have the ability to skip the fees so can this one.
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August 2021 by Jonathan Rawson
I requested an out the door quote on a motorcycle and the dealer added about 20 percent over msrp in fees. The prices advertised are deceptive like most dealerships.
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July 2021 by Colby Campbell
Amazing group of people. They helped make Camp Bass 2021 possible. Very appreciated.
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May 2020 by Bryant Lyon
People were very nice and knowledgeable about their products. They even stayed late putting all the necessary parts and accessories so that we could take our boat home today. Will definitely give Scott Ross first shot on any future purchases!!!
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April 2020 by LaDonna-Jeff Murphy
With covid and over the phone buying. Tried to buy from this place and never got a call back
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April 2020 by Rachel Stinson
Personal service. Outstanding product knowledge. Really glad we bought from these guys!
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September 2019 by Colton McClendon
They Go way above to help get your business and after your purchase will still be friendly and willing help.
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September 2019 by Melanie Maysmith
My husband went in today and said this was one of the friendliest businesses he's ever been in. They will get all of our future atv business. Shad was exceptionally nice and helpful. Two thumbs up
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September 2019 by Rick M.
Took my bike in for some warranty work on a switch. Bike was about due for an oil change, which I'd normally do myself, but since I was taking it in I figured I'd get them to do it. Opted for the "level 1" or lowest package. Picked up the bike a week later, to the tune of $193. Warranty work cost me nothing... so yeah... won't be going back there.