“My Wife and I visited Lufkin to attend our Granddaughters wedding whilst there my wife decided to have her engagement ring remodelled and a repair to an ear ring post that had detached from its bed. Miss Amanda seen to our requirements and advised us what was available and could be used in the remodelling , due to time constraints we had a very short window to have the work completed. Miss Amanda spoke with the Jeweler Mr Simon and he advised us the jewelry would be ready the following day. Revisited the following day, and my Wife was over the moon the ring was outstanding and the ear rings back repaired . We again would like to thank you both for a truly wonderful experience and would recommend Lufkin Jewelry to all prospective customers looking for a friendly atmosphere, professional service and exquisite workmanship. Thanks again Colin and Shirley Marlborough UK”
“Bennetta and Maite are always so helpful when I go in there. Today I had to send my necklace in to be fixed and it was quick and easy thanks to the warranty I got on purchase! Thank you ladies for making my Kay’s experience a pleasant one!”
10AM - 5:30PM
114 S First St, Lufkin“My wife has made a review but I wanted to also give a thank you to Aaron for fixing and cleaning my watch. I am so impressed with the fact it looks brand new again. I missed wearing it but now proudly put it on for another 10 years. Thank you Aaron, I’ll be by soon with a few other watches.”
“I made my first ever James Avery purchase online for curbside pickup. I received my order and thought everything went great. Something told me to check my piece and the charm was tarnished and had fingerprints/scratches on it. I decided to try and polish it a little with the bag it came in, thinking maybe it was just from workers handling it. The little bag got nasty, and I wasn't able to get the charm clean enough. I went inside and stated that I had just gotten the charm TODAY, just now, in a curbside order. The ladies kept thinking I had this piece already, and were telling me I was storing it wrong etc. I kept trying to explain that I just bought this. One lady kept telling me I needed the $5 cleaning cloth after I repeatedly told her I JUST BOUGHT ONE IT'S IN THE CAR. Nevertheless, she cleaned it up for me, and kept telling me to get my grandmother a cloth like that so she can clean her charm. I guess she thought it was something I already had but it was very frustrating trying to get my point across to her and felt like no one was listening. I'm glad they got it cleaned up for me and gave me a bigger box to put the chain and charm in. When I was leaving, another lady kindly apologized and stated that the pieces are supposed to be checked for quality of presentation before they take the order out (which is why I checked the bag before I left). Overall, I'm pleased with my order, just think that some of these folks need more training on customer service as far as not looking down on your customer that just spent $150 on a piece of jewelry that looked used, try to understand and listen and not try to make someone feel d*** like it's their fault when it's not...”
“Best jewelry store/building or repairing jewelry plus they have a amazibg clock repair rebuilding service tommy is a fantastic jelwler!!!!! Very well priced and staffed to care for your wants and desire!!!!!”
“Uriah did a wonderful job navigating me through all the different ring options! I have been looking for the right one for myself and she did such a good job explaining the different pricing options. Would recommend.”
“My family has used Beards for several years!! Customer service is second to none.
The sales associates are kind, helpful, and not pushy.
You can tell they love their job and enjoy helping others find that perfect piece of jewelry to fit the occasion.!
I 100% recommend giving them a try.”