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November 2023 by Susan Vacula
Highly recommend! The team was efficient and friendly. Appreciate Blake explaining their process and the wonderful customer service.
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November 2023 by Vanessa
The guys at the 1st street store were beyond great. Explained everything to me but didn't treat me like some dumb female that doesn't know anything about cars. I like to talk and they continued to work but kept conversation with me. I was beyond pleased with the with customer service. If I could I would give them 100 ?!!! Thanks Corey and crew...yall were beyond amazing
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October 2023 by Portia Inman
Found a $20 off coupon so tried this place for the first time. Got right in. Friendly staff. I paid $68.39 for a synthetic oil change. Got a free car wash also. Good deal! Fast service. Friendly staff!Service: Oil change
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September 2023 by Shelita Coleman
Service at Grease Monkey First Street is great. Everyone has been helpful and polite. Service was fast and convenient. I came here to get my brakes done a couple months ago and loved it. Back today for an oil change. Thanks you guys, you are appreciated!!!Service: Oil change
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September 2023 by Tonya Randle
They are all amazing especially the Assistant Manager…customer service is great …quick service…very knowledgeable and answers any and all questions you may have. I’m originally from Houston and this is the best mechanic shop I’ve ever been to.Services: Air & cabin filter replacement
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September 2023 by Mallory Smith
They took care of me perfectly today! Super nice and patient and went above and beyond to service my car. I had Gabriel and he was the absolute best.
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September 2023 by Joseph Bridges
Associate was very patient and knowledgeable. Did a great service to me and my car!Service: Oil change
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September 2023 by Marie Lee
I absolutely loved Mark, I mean the whole team is amazing but he truly went above and beyond helping me!!!!! I recommend Grease Monkey to everyone!!!!Services: Air conditioning
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August 2023 by Grace Busch
Over price, I only pay less than $90 in Dallas for the same service.Service: Oil change
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August 2023 by Franchesca Martin
Grease Monkey on First is always top notch for my family’s auto needs! From oil changes to tire rotations they get it done efficiently and quick! Always friendly and informative. I hope the corporate office know how valuable their employees like Corey are! Hard worker and honest to the customers.Services: Air & cabin filter replacement
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August 2023 by Jo Clark
Never have seen such efficient work from the employees as I saw at grease monkey in lufkin, tx. These people like their jobs and was so friendly. Fast workers. This is my go-to place from now on for oil changes.Services: Air & cabin filter replacement
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June 2023 by Kimberly Morgan
They didn't put any oil back in my car! Four days later I opened my hood to see why my car would barely run! It had no oil in it! Don't go there!!!!!
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June 2023 by Chrystal Hudson
When a female employee and “inspector” decided she didn’t like me, she ripped the state auto inspection certificate she issued 30 seconds earlier into 4 pieces and stomped out of the office. Complaints have been filed with TxDPS, Grease Monkey International, LLC, and the franchisee. My oil and filter change was $167! The employee contends I yelled at her, but security video from inside the business won’t lie. I cannot and will not recommend this business. For state inspection, I would recommend Reuben’s Muffler Shop on Raguet Street in Lufkin.Service: Oil change
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June 2023 by roland Calderon
They took care of my problem in a timely fashion, and the price was as expected, the lead technician is by far very good at his job and has a great customer service side to him
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May 2023 by Richelle Welch
They were quick and polite. No issues with coupon use, and willing to send more to email for later use. Overall pleasant experience.