Firestone Complete Auto Care in Lufkin provides comprehensive auto service, from tires and oil changes to brake inspections and engine repairs. Multiple reviews highlight fantastic and wonderful service from its expert team. Customers report the staff as patient, professional, and knowledgeable, taking time to thoroughly explain problems and find solutions. The shop is noted for having the best customer service in Lufkin, with employees making processes easy. While wait times can sometimes be long even with an appointment, the service is generally quick and reliable. The location offers amenities like coffee for waiting guests. Customers express they will return for future auto needs, impressed by the affordable, reliable care tailored to their vehicles.
Glad they didn't close up and got a new manager. He is nice and helpful.
July 2024
Got a flat while on a trip to see family and had my car towed. They got me in pretty quick considering it was a busy weekend and the staff was super nice.
May 2024
The service and the employees were wonderful. Nathan helped me with the check in and check out. I have a warranty that covers the oil changes and he was wonderful with checking into that and getting the info needed. The only complaint I have was that I had an appt and I was still there for an hour and a half to two hours.
