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February 2024 by Raniece Isenberg
Awesome experience at the Lufkin store on Brentwood. No wait time and customer service was excellent.
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January 2024 by Joel Rodriguez
Excellent service
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December 2023 by Liz M
They are always helpful, courteous & knowledgeable. ??
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December 2023 by Abigail De Jesus
My husband and I went in to get a new phone for me. We wanted new phone numbers as well. Alexis helped us figure out exactly what we needed and Luis got us set up within 20 minutes! We had a great experience. Thank you Alexis and Luis!
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December 2023 by Jesse Upchurch
Nice looking store, but they are seldom able to help with issues. Better to go to a cell repair store.
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September 2023 by Dorothy Rash
Luis Lopez at the Brentwood dr store in Lufkin Tx was very knowledgeable and helpful. I have no complaints at all.
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September 2023 by Gloria Holt
Young was very helpful, professional and knowledgeable about iPhones.He is a keeper!!!!!
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September 2023 by Glen Pickard
My, then, I phone had a problem. As soon as I stepped into the store at 500 N Brentwood Dr mister Young Anyieth met me, shook my hand an escorted me to a table where solved my problem.
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September 2023 by Anony Mous
Called because my phone wasn't "parked" and got activated over my line. The lady answering started getting snippy and defensive because I asked her to fix whatever they did. I said all this in a polite monotone manner. Then she claimed the phone wasn't even picked up by my sister whom I gave specifically this address and ordered it online at specifically this address. She insisted it was someone else's problem on "Tulane" because it "showed in the system it was picked up there". Such an unprofessional attitude. I had to take a deeeeeep breath and say "ok ma'am I understand" just to get her to stop the attitude. I work 28 days offshore 500 miles away from this store and all I got was.... "well we will need you to come in for a new Sim card for your phone that has an esim because att isn't advanced enough to associate with Samsung esim only iPhone." Thanks I'll be right there with my 28 day paperweight you charge me for.
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August 2023 by Mike Zimmerman
I am a regular costumer to this location because compared to the other choices, the service my family members receives here is always superior and makes us feel like valued customers.
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July 2023 by Bob Ladd
Luis is very good at his job. Gave us great advice, and fixed my issue quickly.
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July 2023 by Pam Mask
I came in to upgrade my phone. Alvin Miller was so helpful - very knowledgeable about the phones & service plans; & took care of transferring everything to my new phone. He explained everything well & made the whole process smooth & uncomplicated.
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July 2023 by Laura Harrison
Att messed up my account. I used them 20 years . They do not care about their customers. The Att guy canceled my phone and then they charged me for the price of whole phone. They will reprimand him but o still had to pay for phone. Also didn’t take out the autopay so I had to pay for phone turned back on. Don’t use Att.
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July 2023 by Debbie Gaither
I was met at the door with a smile and got right to work had me set and ready to go in less than a hour very happy with Mr Young customer service
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July 2023 by Niki Johnson
My opinion service could be much more affordable just my opinion ✅
