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January 2024 by Isabella Sudduth
Very caring and kind staff. Listened to my concerns and helped me make an informed decision on next steps for my dental health. I will definitely be referring friends and family to go see them.
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December 2023 by Joy Row
I made an appointment online several weeks out and then called to get some information about the appointment. No one ever returned my call. A week before my appointment they called to reschedule because the office was closed the entire week before Christmas. I doubt this was a sudden decision, just poor planning on their part. The person who called couldn't have cared less for the inconvenience and didn't want to be bothered with it.Honestly, this is the third dental office in the area that has treated me this way. I guess it's just an East Texas thing?
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December 2023 by Haley Hernandez
If I could give them 0 stars, I would! I went here about a year ago and they told me I had MULTIPLE cavities and gingivitis. I went to another dentist a couple days ago and she said I had great teeth & none of the things aspen told me I did. They quoted me thousand dollars in dental work and I’m so glad I didn’t go through with it! They’re borderline scammers, don’t go here!!!
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December 2023 by Paola Alvarado
Being a first time patient my first visit was excellent! As soon as I walked through the door I was greeted and felt welcomed. While I was in the back it was the same way. Staff was very polite and friendly. Would recommend with no hesitation!
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November 2023 by Vanessa Clark
This place is a fraud! I went there with insurance for an initial visit to get X-Rays done and was charged $61. Then after the visit was told my dental work and a bridge I needed would be over $5000!!!!Needless to say I wanted a second opinion! I went to another dentist and had the exact same thing done X-Rays for my initial exam and my insurance paid for that in full!! So why did Aspen charge me $61??Oh and my dental work was going to cost nothing yes that’s right zero dollars because my insurance covers it! The bridge I needed is $179 after insurance and because I had an extraction a few years ago I could get that bridge done as well and there was 1 more bridge I need to complete my dental work completely!! That’s a little over $500 for all my dental work and 3 bridges!!! I will be contacting my insurance company to reject Aspens claim because they got $61 out of me! Cash!! For doing nothing!** UPDATE As I read so many other reviews I see many people saying the same thing about this dental office. If anyone would like to contact me please do!! I just found out this is this place that took 2000$ from my mom for dentures and she was approved for financing but had an emergency and was hospitalized and this place said because she couldn’t keep her appointment that she would lose her $2000!!This is straight fraud!!
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October 2023 by Nancy Montello
They do not even deserve one star!!!My husband chipped his front tooth and made an appointment at Aspen dental on 10-5-2023. He walked out of there with an estimated bill of $5542.00. This included two crowns- one on the front chipped tooth- and a second one because one of his current crowns was old and just might be a problem!! It also included gingivectomy and periodontal scaling and root planing- which we hear is a very common thing for them to add on to most new patients!!! We are self-pay and went online and paid for the Aspen discount plan - before the appointment- just to be told that this location does not honor that plan because the dentist owns the practice!!My husband went to a reputable dentist in Lufkin —and to fix his chipped tooth, the total was $324 and we were able to sign up with a discount plan that actually gave him 20% off of that total.This location of Aspen dental is a complete rip off!!! Do not go there unless you wish to pay a lot of money for unneeded services.
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October 2023 by Traci M
I absolutely love Aspen Dental Lufkin. They are extremely friendly. Respectful and helpful. From the moment I walked they made me feel like I was a priority. Getting my smile back is important and they made me feel like it was just as important to them. If you want proper dental care go see them you will not be disappointed.
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October 2023 by Martha “Marty” Braund
I felt very at home at Aspen Dental. Everyone was very professional and warm. I look forward to getting my procedure done.
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October 2023 by Cedrick Bass
Lufkin Aspen Dental is absolutely the best. Dr. Knox and the staff were super patient and excellent with my mother. She will now have a beautiful smile. Thanks to Dr. Knox and the crew.
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October 2023 by Mike Malloy
The staff were very friendly and did everything possible to make sure that I was comfortable...I highly recommend anyone needing dentures or implants to give them a try.
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August 2023 by Shelby Bryant
If I could give zero stars I totally would. I spoke to a gentleman last week from I guess their call center , apparently he didn’t know what he was doing either way not my fault. I was told that my appointment was today at 6:00 an come to find out they don’t even stay open late on Fridays. For someone who was going to be their new patient I’m disappointed their call center really needs to get better not impressed by no means..
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August 2023 by Randy Farr
The surgery involved with the removal of three teeth went very well and I left the office well prepared for recovery and prescriptions sufficient for minimal pain neutralization.
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August 2023 by Bridget Rupe
Come with an appointment no one at the desk 10 people waiting. I get called then told If they can't verify my insurance in 10 mins they will cancel me meanwhile they were not even there for 20 mins. So how fair is that. I choose to walk out because I've never met ruder people. 3 people up front and nobody does anything. Never again.
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August 2023 by Crystal Gaona
I don't recommend this place for anybody! They lure you in with lies! Today I wasted $164 for 1 minute with the dentist to tell me that I had a bad tooth!! Like I didn't already know that then they wanted to charge me $1,600 to get it pulled! Fraud fraud fraud fraud!
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August 2023 by Amity Edmonson
ABSOLUTELY HORRIBLE! Rude receptionist, my husbands appointment was at 7:45, we got there at 7:47, we drove an hour to get here and they tell us the appointment was cancelled and there was nothing they could do about it!! He's in so much pain and took off work to be there today! She also said that they are packed and to leave, there was 1 other person there. Absolutely so sad about how we were treated, would never recommend this place to anyone!!
