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October 2024 by Kim smith
I use this Walgreens as my primary local pharmacy due to the convenience and location. I have issues most times that I call. I either wait behind several other callers or the pharmacy answers and puts me back on hold (multiple times) without even acknowledging me or asking if I mind being placed on hold. I understand that they are very busy, but a little courtesy goes a long way. I will continue using this Pharmacy but look forward to improved customer service after constructive feedback. Thank you.
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June 2024 by Katy
Insanely long wait time on the phone. Major inconvenience to the patient and provider every time you call. Shut down this pharmacy if you can't keep it operational.
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June 2024 by Isaiah Padilla
Hire someone to answer the phone calls, this company is so terrible expect to be on hold for at least 1 hour and 30 mins worst place ever, fire the entire staff they disrespect the walgreens brand
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May 2024 by Rosa
Everything time I call there's always three 🕒or more calls ahead of me then I don't get to talk to anyone
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March 2024 by Renee R.
I purchased 2 COVID tests yesterday. When I got home, my husband noticed that there was a sticker covering the original expiration date, and the sticker extended the date for the out of date test. My receipt printed out that the return value was $23.99 for each box. However, Walgreens wouldn't let me return the COVID tests. No sign was on the display or shelf indicating that COVID tests are a non returnable item. Do not shop at Walgreens!! The quality and even print out from receipts cannot be trusted. For something as valuable as a COVID test, Walgreens should be sure that the customer is confident in it. I feel scammed with my receipt showing that the tests were returnable and the lack of signage indicating this. Renee Reyes Walgreens at 50th and Slide in Lubbock, Texas
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March 2024 by Christopher Turner
been on hold with pharmacy over 2 hours
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September 2023 by Jan P.
We reserved appointments for Covid and flu shots at this location this week. Although the personnel were kind and accommodating, the store was filthy. There was debris all around the entrance. The floors were littered, and everywhere around the pharmacy could not have been cleaned in recent weeks. The counter and computers were covered with dust and trash. The floor of the room where the shots were given was littered, and the chairs were literally disintegrating. I will not schedule vaccines at this location again! Had we not already had appointments in a time crunch, I would have walked away. Walgreens you can do better!
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July 2023 by Dustin Ross
Their pharmacy is not open 24 hours and the employee I asked about it just laughed and said nope, they are closed.
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June 2023 by Jeremy M.
I had a simple question about the quantity of medication that was refilled. The response I got first was very sarcastic, blatantly rude and condescending. I did nothing to provoke that kind of response. "If you take x amount twice a day then that would equal 120 then, wouldn't it?" Then she tells me the insurance only approved the one month supply instead of 3 months. I've been working 50 hours a week in a 100+ degree heat wave,on radiation therapy, with cancer, then have to put up with attitude and eye rolling to get a prescription. Last time I use this location.
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March 2023 by Krazy Kayy
I sat in line for over an hour just to get to the window and pharmacist put a board in the window saying they're closed I was in line a hour before 6pm. Very unprofessional.
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March 2023 by Cheyenne Lynae
lovely pharmacist, filled a prescription another place couldnt in like five minutes and gave me some really good information about the medication that even my doctor didnt give me
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March 2022 by John Phillips
Sometimes, a little slow but, friendly and very helpful. Competence is well above average by all employees. That's why I use them.
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November 2021 by John W.
The pharmacy employees were extremely rude and disrespectful. First, they asked me if my doctor had moved because they said that his office was now listed in another state so they couldn't fill my prescription. Then, they talked amongst themselves for a few minutes and, without giving me any new information or explanation, they said it would be ready in 20 minutes. So, why were they unable to fill it one moment but then magically able to make it happen a couple minutes later? I submitted the prescription many days ago. I usually receive an email and phone call to tell me the prescription is ready or to tell me there is a problem. I never got any notification that there was any problem. This was my last straw with this place because they have been increasingly awful for the last couple years now. I had been coming here for 4 or 5 years but, after this bad experience, and the unexplained magic today, I decided this was the last time I wanted to have to come here. I had just spoken with the store manager and pharmacy manager a few weeks ago and told them about how awful they've been and how they once all collectively laughed at me from behind the counter because they messed up entering my insurance info so I couldn't get my prescription filled. Today, they again laughed at me. Two of the pharmacy employees were arguing with each other about how to transfer my profile to a new pharmacy when one of them got pissed at me for not immediately answering her question to me even though she interrupted and I was actually already talking to the other one. I told them this was why I was going to another pharmacy, because they're always rude and they can't even agree with each other. As I walked away, they all started laughing and saying, extremely rudely and condescendingly, "Thank you," "Have a good day," and "Bye!" Just like last time, they were intentionally being as rude as possible and as disgustingly insensitive and inappropriate as they could. Of course, I yelled and cussed at them because they were doing it again, despite my having JUST talked to the store manager and pharmacy manager about this kind of behavior. I went to the front and talked to Remy about my experience. As usual, he was absolutely fantastic. He is the best employee they have and is always extremely kind, capable, and courteous. He tried to see if he could figure anything out about transferring my pharmacy profile but I told him that I would just start over at a new pharmacy. I just wanted to make sure that a manager was aware of what continues to go on at the pharmacy. To be clear, the regular employees are great and Remy and the others are the only reason I didn't just stop coming here sooner, but that pharmacy is the WORST in town and the worst in all the towns I've lived in in 4 different states. I am disgusted by how they have treated me now on multiple occasions. They're not just bad at their jobs, they're awful humans.
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September 2021 by D G.
Sara/Sarah working the window at the pharmacy on 9-3-21 at 11pm was outstanding. Great personality, cheerful, efficient, with a great future. She deserves a raise, she is a keeper.
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August 2021 by David H.
DO NOT use this Walgreens for COVID Testing. It takes over 4 days to get results back. If they are too incompetent to provide the service in a timely manner they should warn you to go elsewhere. Management needs to spend less time on the Golf Course and more time managing their company!!!!
