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February 2024 by Alicia O.
Not a good experience at this location! Go to the one on 19th! Way better customer service and they answer the phone! I was charged over $300 for a couple runs. Part of it was a deposit of $250. The kid said I would get it back(the $250) but I have not. Everytime I call, no answer! I'm going thru uhaul customer service now bc obviously this location doesn't care about customers! It's a mattress place too so I wouldn't recommend purchasing there bc can see it being a bad transaction! The lady had different answers when I returned. The kid said I'd pay about $50 if I stayed at no more than 50 miles. The mileage he said was 69 cents per mile. When I returned the truck the mileage was 89 cents per mile and I was being charged $78. She proceeded to tell me she looked up previous uhaul experiences and they charged me the same. That was a bold faced lie bc I have all my transactions with uhaul. DO NOT GO TO THIS LOCATION! U have so many options in Lubbock!
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May 2022 by Quinton Boldon
Good customer service
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August 2021 by Google user
Jerry was great and sooo helpful!! Great experience with a bumper pull now I'm going for a truck.
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August 2020 by June Carruth
Jerry was great and sooo helpful!!Great experience with a bumper pull now I'm going for a truck.
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October 2019 by Lisa Floyd
Very nice!!
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April 2019 by milica trindade
Mr. Jerry is knowledgeable about moving. Very helpful. Trailer was well maintained and clean! Had an excellent experience renting a 6x12 covered trailer.
