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June 2023 by Jake P.
I have been in this certain Home Depot and have noticed a decline in their customer service, stressed out employees, and poor management... specifically the store manager Albert. I'm not sure who the district manger is but I would certainly have some words for him. I usually come in there for materials in the evenings for my construction company to do some shopping for the next day. You can see the employees are extremely stressed out due to lack of help, other customers are are frustrated as well. There are pallets in the isles about an hour before the store is closed and you can hear loud rap music coming from the receiving area. I would be embarrassed to work there if I were an employee. They work with a Skelton crew in the evenings and there is still plenty of customers in the store and I always see several walk out due to lack of service. I advise anyone going in there to be aware.
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February 2023 by Matt C.
I shop at this store several times a week, I own a small remodeling business. Several times I have been discouraged by lack of customer service and an even bigger lack of knowledge concerning materials they are selling. Today was probably the last day I will walk through the doors here. I asked for help to load 16 sheets of sheetrock and was immediately told "that's not much do it yourself". I guess Lowe's wants my business more being that they'd help me load a cardboard box if I asked. Sorry home Depot you just lost 10-15000/wk In sales
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September 2022 by M A.
I ordered a refrigerator that was supposed to be delivered on Saturday. Got a call on Friday afternoon from some unknown person who said.the delivery would not be made until Tuesday! Don't deal we with Home Depot unless you like dealing with LIAR'S.
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August 2022 by Texas Flash cove Installer
Don’t waste your time , deal with a real equipment rental like United rentals ,equipment sucks and safety devices missing or disabled
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June 2022 by Stine S.
I needed a Wyze Pan Cam to help keep tabs on my cats when traveling, and the Home Depot website said they had them in stock at the location near my house on sale. Says they have 6 in stock and gives me an aisle and bay location. So I go over there, and there is no sign of the cameras where they were supposed to be. A super nice employee helps me look for them in the "cage" at the front where they keep the security cameras, but they aren't there, either. Then we finally find the SKU number for the product and check the "no home bay" where items stay before they are put in the appropriate location for sale. Not there, either. Then the guy calls the other location and all he could get out of them is that they "have Wyze cameras in the store" but won't confirm which ones. So I look online and it says they have four in stock. I drive over there and go through THE VERY SAME RUNAROUND. Not on where they're supposed to be, not in the cage, nowhere. Inside job theft?
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June 2022 by Amanda W.
Never again will I buy anything from Home Depot. I bought a couple of appliances and had them scheduled to have them delivered to me and it's was the worst experience ever! They changed my delivery date the day of actually during the time frame window they told me which was 11am-3pm and when I tried to get some answers no one could help or they'd give me the run around. I'm not able to get off of work during the week to receive my appliances in they're time frame so I wanted it delivered on a Saturday, well here I was having to wait for another Saturday to come around. Fixing to cancel my order, Lowes here I come!
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May 2022 by Sam L.
Do not rent equipment from this home depot because Kevin in the Rental Dept. Will change your receipt when you leave the store. And once it come out of your bank you cant get it back. Home Depot customer care is a joke.
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February 2022 by Van S.
I normally don't have any issues with this store, and I'm an extremely patient and tolerant kind of person (like to a fault) but this last visit was pretty aggravating. A corporate client of mine wanted a piece they commissioned from me to be painted, so I agreed to provide that service even though I'm not really set up to paint large furniture pieces. I went through over 13 gallons of paint, all purchased at the other location with no issue. in fact I was extremely pleased with every transaction/interaction I had over there. Toward the end of the job, I needed just a tiny bit more paint to do a couple touch ups, so I stopped by the 50th st HD to pick up a small sample size to be tinted to match the rest. I examined my options and chose a brand that was on sale for $.98, gave it to the guy behind the counter to be tinted. Without saying ANYTHING, he casually walked the sample base back to the rack i pulled it from and swapped it for a different brand, that was 6x the price. At the time, I thought I had just picked out the wrong base or something. I didn't notice he swapped brands until I got to the register and the price was what it was. $5 isn't a huge deal, and I didn't mention anything to the cashier because it would have served zero purpose, but its just the principle. If it was an honest mistake on his part then fine. But if he did it intentionally for whatever reason, well, then screw that guy. The end.
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October 2020 by Odell Arocha
Victor and Marcos in tool rental keep me coming back to this store. They are friendly , professional, and always very helpful. Great job . Home Depot needs more people like the both of you . Thank you for all the years of excellent service .
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August 2020 by Natalia C.
Our material wasn't packaged and secured properly so about $300 worth of material flew out the back of our truck. We searched until midnight and couldn't find it so we came back the next morning and David returned our material to us and let us know they had stuff available to secure next time. DAVID WAS VERY HELPFUL!!!
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April 2020 by Shane H.
Do not purchase appliance from them. Such a major disconnect from purchase to installer. 3 times set up installation and waited for delivery. Every time they called, they didn't have the appliance and said the work order said the appliance was at my house. Having to re-schedule again and I bet the same thing happens next week after the re-schedule. Incompetence at its best both from Hone Depot and this Flood guy who is suppose to install!
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January 2020 by James T.
Of all the big lumber yard/hardware stores in Lubbock, The Home Depot on 50th is my favorite. They're usually well staffed, compared to the other big stores. And since I'm a contractor, between this store, the HD on the Loop, or Lowes, the big carts for lumber are the easiest to find at this store. There's always rows of them right by the Contractor's entrance.
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December 2019 by TJ H.
No associates ever around to help! They walk around talking to each other totally ignoring the customers. 4 passed me without even a hello! Mason in hardware came to the rescue! He was very helpful.
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September 2019 by Debbi F.
i reeeeeeally wish i could like going IN the HOME DEPOT by the Mall ! It does you No Good.... Serious you might as well order on-line and hope for the best because out of 4 employees .... 0 had an answer for me .... i was inquiring about an LED conversion light ...another for tongue and groove beaded board ... he tried looking it up but neither of us had a connection ..next guy didn't know but he was with another customer... i did finally find it but only one pkg... dang it.. well obviously i knew more than they did... so no help there ... I'm not dogging the Employees... THEY WERE VERY NICE , but think Home Depot could at least educate them on the products in their area.. so they CAN Help ...... i left with paint chips. *I do like the products on- line,* so I'm hoping for a better experience when i have to pick up my order ...we shall see... Come on Guys .... I usually end up at Lowes because it seems more organized.
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July 2019 by Antony C.
Great service! Eugene was great, helped me checking out and finding the last time wanted. Thanks Eugene!