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September 2024 by Katina W
Always my favorite place to rent carpet cleaners. They have the professional kind. I clean my carpets a few times a year and they work great! They are also very kind people and always helpful. Thank you so much guys. I have rented for the past 3 years from you and will keep coming back!
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August 2024 by Pam Paris
Experts at repairing my Kirby!! Knowledgeable and with great staff as well!
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August 2024 by Roy Maye
Terrible customer service over the phone. Called for a replacement filter and could not find out anything because the repair guy wasn't in. Come on, you run a vacuum sales, parts, and repair store, but only one person knows anything about your stock???
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October 2023 by Laura Blanchard
Smallwood's has cleaned and repaired my vacuums for over 30 years. Took one in the other day, they had it ready within hours. Excellent, prompt, friendly service. Just FYI….they now close at 5:00 PM, not 6:00 as it says on the website.
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January 2023 by Vincent Farello
These guys are very knowledgeable and very helpful when it came to my first experience shopping for a new washer! Go check out their appliances they have a great selection and are very down to earth people willing to help!
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December 2022 by Rachel Rios
We brought out old Kirby and our Oreck in for repairs. Both were repaired super quick and for very fair prices. The staff is friendly and pleasant. We’re very happy w/ our experiences.
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December 2022 by Dawn Norris
Had a vacuum canister issue. No job too small. Great customer service! This ma & paw store is a gem
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December 2022 by P G
Repaired our carpet cleaner fast.
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June 2022 by Pat MacManus
Excellent, dependable service on our vacuum.
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April 2022 by J Daniels
I had a wet dry vac. And had to take it there because of warranty. They first told me the factory was going to replace it. Then they call today and tell me without the serial number they can't replace it. The serial number is on a sticker placed behind the water tank which wears off quickly due to use. I called factory and they were able to replace my machine!!
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October 2021 by Lynn Montgomery
A Big Thank You Smallwoods! You fixed my 30 yr old Rainbow vacuum, it works great and looks like new. Love the home town kindness, this is rare these days.
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September 2021 by Josh s
Advertise that they are open until 5 on Saturdays but showed up today at 4:23 and they were gone already. Don't advertise 5pm if you close before then.
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March 2021 by adam Bama
Knowledgeable staff and if you got a part number they'll make it happen.
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December 2020 by anthony frizzell
Awesome place to shop, great prices as well. Great selection, awesome customer service and knowledge of products. Great service after the sale. Have fixed our vacuums multiple times, always at a great price. A really nice local business to do business with.
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November 2020 by Kristie Reinhart
Very interesting experience dealing with this businessWanted my vacuum repaired but parts were no longer available. I asked for them to just clean it really good and I would just use the attachments because roller couldn’t be repaired. When I picked it up the charge was higher than discussed and it didn’t look very clean so I questioned the charge. I was sent back to talk to the repair man. He became very upset and tried to accuse me of never answering my phone. He claimed he had tried to call me several times to ask if I wanted him to put a used roller in but I never answered so he was just trying to do me a favor by repairing it and that he did clean it and it was really dirty. He started taking apart the vacuum to remove the used part he put in. I said one, you never called me and two I was just questioning the charge because I didn’t know you put a used part in. It was so weird. I have never been a customer anywhere and been spoken to like that. I said I’ll pay for the part just give me the vacuum, handed them $50 and said I don’t want any change and left. So weird. I will never step foot in there again. How do people stay in business with an employee like that?
